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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them to be effective and comfortable. Many highlight the ease of molding the mouthguards for a perfect fit, and appreciate the wide range of appealing designs available. The delivery service is frequently described as fast and efficient, with many consumers receiving their orders promptly. However, some people were dissatisfied with the order process, specifically noting delays in shipping and a lack of updates on their order status. A few customers also mentioned issues with the mouthguards not holding their shape after molding, or finding them less suitable compared to other brands.

What people talk about most

Product

People report positive experiences with the product. Many reviewers praise the mouthguards for their... See more

Quality

Consumers find quality to be positive, consistently praising the products' durability, fit, and protective... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient shipping,... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the simplicity and ease... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the ease of ordering, variety, and... See more

Based on these reviews

Rated 5 out of 5 stars

Our bought a couple of mouth guards in the Black Friday sale. I had an issue with a discount code but customer service were excellent. They sorted the issue and even refunded what I’d overpaid. The... See more

Rated 5 out of 5 stars

These are our go to choice for mouth guards for our boys for rugby. We’ve tried numerous brands and have come back to these ones for good. One of our boys has difficulty with coordination and finds th... See more

Rated 5 out of 5 stars

I opted for a Safejawz mouth guard over all other mouthguards down to a few things - good marketing, good reviews and good prices. This mouth guard was a massive upgrade compared to my old rugby mouth... See more

Rated 5 out of 5 stars

I bought two mouth guards, and they were exactly as described. They’re easy to use, comfortable, and fit well after molding. The quality feels solid for the price, and the instructions were clear. Ove... See more


Company details

  1. Sportswear Store

Information provided by various external sources

SAFEJAWZ mouthguards have revolutionised sports dental protection. We sell boil and bite guards and designed hand-made dentist custom-fit guards.


Contact info

  • West Coppice Road 2, WS8, Brownhills, United Kingdom

  • safejawz.com

4.6

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Never did recived my item dont buy be…

Never did recived my item dont buy be aware

January 7, 2022
SAFEJAWZ logo

Reply from SAFEJAWZ

Hi Kamil,

I am sorry for the delay you experienced, as my colleague explained to you this was due to a covid outbreak and the Christmas break. You would have been receiving your mouthguard this week if you had not requested a refund, which we actioned promptly for you.

Best, Ewan - Co-Founder @ SAFEJAWZ

Rated 1 out of 5 stars
SAFEJAWZ logo

Reply from SAFEJAWZ

I'm sorry there was a small delay over Christmas but can see that your item was posted on Wednesday so hopefully you will receive that today.

Best, Ewan - Co-Founder @ SAFEJAWZ

Rated 5 out of 5 stars

Superb!!

A superior, exceptionally well made product.
Customer service was prompt & efficient.
Highly recommended.

January 5, 2022
Rated 3 out of 5 stars

Good, but not as good as O Pro

The delivery was awful. Took absolutely ages. Feel like it’s quite difficult to fill the mouthguard mould with the amount of putty given. Some more would make it easier and simpler. Also, there’s no protective case to send your mould back in, I’d advise getting one.

Regardless the mould came back (late- yes I know covid has a part to play in this). It was okay, it fitted better than a regular shop mould but nothing on a proper one moulded by the dentist. All in all, it fits, it works, but it’s not as good as their competitors OPro who give the same service for the same price

December 10, 2021
Rated 5 out of 5 stars

The best gumshield I've ever used

By far the best gumshield I've ever used. Moulds easily and feels so... compact. It's hard to describe, but as a rugby player you need to be able to communicate on the pitch and with this mouthguard it's easier than with any other.
Had some issues with shipping. Customer support responded instantly and effectively.
I can easily and whole-heartedly recommend safejawz.

December 6, 2021
Rated 5 out of 5 stars

The best on the market. simply outstanding

The quality of this product is honestly the best on the market, I have been buying dental gumshields for over a decade and this is the best by far. a lot of posts about delivery time but you seriously do you want a fast and under quality item or do you want to wait and receive perfection I know what I would rather do! - my first ever review on a company thus proving my honest and upmost admiration for this product. will use again 5* +++

December 1, 2021
Unprompted review
Rated 1 out of 5 stars

Lazy company.

I placed my order two weeks ago and still not have received. On the website it says it will arrive in 7-10 days which is misleading as they mean 7-10 days from when they receive your dental impression. However is has been 12 days since they received the impression. It is not worth the hassle, competitors Will be used next time and I recommend other people use them too.

October 30, 2021
Unprompted review
SAFEJAWZ logo

Reply from SAFEJAWZ

Hi Brad, we are very clear in our communications about the 10-12 working day turnaround being from receiving a useable dental impression as we cannot dictate how long it takes a customer to return their impression.

You order is now on it's 10th working day from receipt so you should expect it to go out today.

It seems strange to leave a bad review for a company when your order is still within the advertised time frames and I'm sorry you felt it necessary but hope you are happy with the finished product.

Best, Ewan - Co-Founder

Rated 1 out of 5 stars

I have waited for over a month now to…

I have waited for over a month now to receive my gumsheild missed important training and they have made the same mistake twice not writing my address down

October 18, 2021
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Reply from SAFEJAWZ

Hi Yusuf, As we have discussed, I am very sorry for this delay, although it comes from an incomplete shipping address being entered when ordering. Regardless, we have been working with you to get this resolved and to your correct address as soon as possible.

I hope you are happy with the mouthguard when it arrives.

Best, Ewan - Co-Founder

Rated 4 out of 5 stars

Good customer service

Good customer service, offered a 2nd mouthguard refitted for free as I wasn't happy with the fit of the first one. The company would benefit from a more robust fitting process though, clearly, there is room for errors with the postal method.

October 12, 2021
Unprompted review
Rated 1 out of 5 stars

It hasn't arrived.

October 12, 2021
SAFEJAWZ logo

Reply from SAFEJAWZ

Hi Jack,

I can see that you mouthguard did get to you within our usual time frames, can you let us know if there are any issues at all?

Thanks,
Ewan - Co-Founder

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