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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them to be effective and comfortable. Many highlight the ease of molding the mouthguards for a perfect fit, and appreciate the wide range of appealing designs available. The delivery service is frequently described as fast and efficient, with many consumers receiving their orders promptly. However, some people were dissatisfied with the order process, specifically noting delays in shipping and a lack of updates on their order status. A few customers also mentioned issues with the mouthguards not holding their shape after molding, or finding them less suitable compared to other brands.

What people talk about most

Product

People report positive experiences with the product. Many reviewers praise the mouthguards for their... See more

Quality

Consumers find quality to be positive, consistently praising the products' durability, fit, and protective... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient shipping,... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the simplicity and ease... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the ease of ordering, variety, and... See more

Based on these reviews

Rated 5 out of 5 stars

Our bought a couple of mouth guards in the Black Friday sale. I had an issue with a discount code but customer service were excellent. They sorted the issue and even refunded what I’d overpaid. The... See more

Rated 5 out of 5 stars

These are our go to choice for mouth guards for our boys for rugby. We’ve tried numerous brands and have come back to these ones for good. One of our boys has difficulty with coordination and finds th... See more

Rated 5 out of 5 stars

I opted for a Safejawz mouth guard over all other mouthguards down to a few things - good marketing, good reviews and good prices. This mouth guard was a massive upgrade compared to my old rugby mouth... See more

Rated 5 out of 5 stars

I bought two mouth guards, and they were exactly as described. They’re easy to use, comfortable, and fit well after molding. The quality feels solid for the price, and the instructions were clear. Ove... See more


Company details

  1. Sportswear Store

Information provided by various external sources

SAFEJAWZ mouthguards have revolutionised sports dental protection. We sell boil and bite guards and designed hand-made dentist custom-fit guards.


Contact info

  • West Coppice Road 2, WS8, Brownhills, United Kingdom

  • safejawz.com

4.6

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

quality of product and customer service

I emailed the company about an issue I had with My order and the quality of it as I was upset and I’ve gotten no reply back this is really upset me it’s been 4 days now since

December 11, 2025
Unprompted review
SAFEJAWZ logo

Reply from SAFEJAWZ

Really sorry to hear this, I believe this issue was resolved and hope you are happy with the outcome.

Best,
Ewan - Co-founder & CEO

Rated 1 out of 5 stars

Absolutely the worst customer service…

Absolutely the worst customer service ever.. Timing on website shows items are shipped 2-3days after order, and eta for delivery is 10 days... Based on this is ordered for a rugby tournament. It has been 7 days ano 0 update on the order, it still shows been picked. Contacted customer service and all you get back is " we will escalate" i tried to cancel multiple times, and get no feedback... DONT TRUST THIS COMPANY, buy a reputable brand i stead..

September 2, 2025
Unprompted review
SAFEJAWZ logo

Reply from SAFEJAWZ

Hi Jacques,

Really sorry you've had a bad experience. I've looked into the conversation and agree it fell short. There was an error with the order tracking system which didn't help and then you were left waiting too long for an answer.

This morning I've used this example to prompt some updated training for the team and, whilst we locate your order I have requested that we refund your order regardless, and you can keep it when it arrives.

I'm sorry your experience fell short this time. I can assure you we are as reputable as they come and hopefully you will trust us again in the future.

Best, Ewan - CEO/ Co-Founder

Rated 1 out of 5 stars

Absolutely appalled by this fraudulent product

Absolutely appalled by this fraudulent company they say its remodel tech yet is only able to do that 3 to 4 times now it has collapsed on its self and can no longer fit in my mouth so my advice is to send me a new one.if it can't be remodelled a certain amount of times say that instead of lying to us and tell the truth you have wasted 20 pounds

June 23, 2025
Unprompted review
SAFEJAWZ logo

Reply from SAFEJAWZ

Hi Finlay, Sorry you didn't have a good experience with the product. Have you reached out to us? I can't see anything from you. If you just asked for another we would have sent one, that's why we offer our perfect guarantee. Sometimes things go wrong, no need to stress or waste your money, we'll always replace :) Best, Ewan - Co-Founder

Rated 3 out of 5 stars

Wouldn't fit

I liked the design, however I went to fit the guard multiple times and my gums started bleeding and it did not even fit my teeth, it would slip out often and I had to hold it with my teeth to keep it secure, however it was good quality and the design was good.

April 2, 2024
Rated 1 out of 5 stars

Waste of money

Followed the instructions but after 15 seconds in hot water it started to melt. Stuck to the side of the bowl and had to prise it out with a spoon. Completely warped beyond use before we could even try and fit it.

Waste of money. Not happy.

November 5, 2023
Unprompted review
Rated 5 out of 5 stars

Rugby mouthguards

Heather was great. Picked up very quickly on my error on an online order. Quickly and efficiently made adjustment for my error. Very clear information. Listened to my special request re delivery. Arrived earlier than expected and products are perfect for what I expected. Brilliant company, brilliant service. Thank you

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordering was easy and straightforward, and delivery was fast. I had previously had an issue with my previous order and this was dealt with professionally and very quickly too!

February 1, 2023
Rated 2 out of 5 stars

Bought at dentist for my 13 year old…

Bought at dentist for my 13 year old son to protect his braces
Couldn't mould it properly on 1st attempt so put them in hot water for 2nd attempt and it went so out of shape that he couldn't do anything with them
With the price we paid for this I wouldn't recommend this product to any young children to use as you only get one attempt and if you don't succeed you throw it in the bin

May 6, 2023
Unprompted review
SAFEJAWZ logo

Reply from SAFEJAWZ

I'm very sorry to hear you had trouble fitting our Ortho Series. Our products are all remouldable, but if you do struggle to get a good fit after multiple attempts we have a perfect fit guarantee so you don't need to worry about losing out. Please get in touch for more details.

Thanks, Ewan - Co-Founder @ SAFEJAWZ

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