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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them to be effective and comfortable. Many highlight the ease of molding the mouthguards for a perfect fit, and appreciate the wide range of appealing designs available. The delivery service is frequently described as fast and efficient, with many consumers receiving their orders promptly. However, some people were dissatisfied with the order process, specifically noting delays in shipping and a lack of updates on their order status. A few customers also mentioned issues with the mouthguards not holding their shape after molding, or finding them less suitable compared to other brands.

What people talk about most

Product

People report positive experiences with the product. Many reviewers praise the mouthguards for their... See more

Quality

Consumers find quality to be positive, consistently praising the products' durability, fit, and protective... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient shipping,... See more

User experience

Users describe positive interactions with user experience. Many customers highlight the simplicity and ease... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the ease of ordering, variety, and... See more

Based on these reviews

Rated 5 out of 5 stars

Our bought a couple of mouth guards in the Black Friday sale. I had an issue with a discount code but customer service were excellent. They sorted the issue and even refunded what I’d overpaid. The... See more

Rated 5 out of 5 stars

These are our go to choice for mouth guards for our boys for rugby. We’ve tried numerous brands and have come back to these ones for good. One of our boys has difficulty with coordination and finds th... See more

Rated 5 out of 5 stars

I opted for a Safejawz mouth guard over all other mouthguards down to a few things - good marketing, good reviews and good prices. This mouth guard was a massive upgrade compared to my old rugby mouth... See more

Rated 5 out of 5 stars

I bought two mouth guards, and they were exactly as described. They’re easy to use, comfortable, and fit well after molding. The quality feels solid for the price, and the instructions were clear. Ove... See more


Company details

  1. Sportswear Store

Information provided by various external sources

SAFEJAWZ mouthguards have revolutionised sports dental protection. We sell boil and bite guards and designed hand-made dentist custom-fit guards.


Contact info

  • West Coppice Road 2, WS8, Brownhills, United Kingdom

  • safejawz.com

4.6

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Buy a real mouthguard, not this

The mouthguard was ruined as soon as it was put in the washer. They're not melt resistant. Buy a different product. Also, it doesn't absorb impact all that well.

January 6, 2023
SAFEJAWZ logo

Reply from SAFEJAWZ

I'm sorry to hear you had that experience with your SAFEJAWZ Mouthguard. Our mouthguards need to soften in hot water to create a good fit, they are also remouldable if you didn't get a great fit first time. Failing that, we have a Perfect Fit Guarantee so if you get in touch we can just replace it for you, no biggie.

Not sure what makes you believe it doesn't absorb impact all that well, I can assure you that with more than 500,000 units sold, we're yet to have any complaints of teeth damage.

Best regards, Ewan - Co-founder @ SAFEJAWZ

Rated 1 out of 5 stars

I can’t get it to fit my mouth despite…

I can’t get it to fit my mouth despite putting in boiling water no big deal it is what it is 🙏🙏🫶🫶

January 5, 2023
SAFEJAWZ logo

Reply from SAFEJAWZ

I'm sorry to hear this. Please note that our mouthguards are remouldable, so you can tr again. But also, we offer a Perfect Fit Guarantee, so if you don't get a good fit, we'll replace it for you, no dramas :)

Best regards, Ewan - Co-founder @ Safejawz

Rated 1 out of 5 stars

Why do advertise custom made…

Why do advertise custom made Mouthguards and you actually do not manufacture custom made Mouthguards?

March 23, 2023
Unprompted review
SAFEJAWZ logo

Reply from SAFEJAWZ

Hi Andy, I'm sorry for your disappointment. We stopped our custom-fit mouthguard service last summer and as far as I'm aware we are not actively promoting this service. If you have seen it advertised somewhere I apologise, could you please send more information to ops@safejawz.com so we can remove if necessary. Best, Ewan Jones - Co-Founder @ SAFEJAWZ

Rated 5 out of 5 stars

Lasts well, intimidates your opponent

I have had a safejawz mouth guard for 4 years. It was easy to mould and fit really well. I bought two for my kids for their martial arts class. The delivery time was good for coming across the globe and other kids are intimidated by their pointy teeth. The 6 year old did bite through the first layer of the guard when we were moulding it. Luckily the second layer held and the guard is still usable.

December 1, 2022
Rated 1 out of 5 stars

Never order from here slow customer service

Made an accidental order emailed them in the same 10min took 3 days to respond then I emailed them another two times they still haven’t resolved the issue I wanted to return my product £20 may not be a lot to some people but in a cost of living crisis it is for me also feels like they are ignoring me on purpose

February 10, 2023
Unprompted review
SAFEJAWZ logo

Reply from SAFEJAWZ

Hi Rayan, I'm very sorry to hear you're unhappy with how your issue has been dealt with. I have looked into your case and can see that by the time you emailed to let us know of your order error, the order had already been dispatched. You emailed on Friday and my team replied on Monday, the next working day, to advise that as we had dispatched the order you would need to refuse the delivery or send it back to us for us to refund. We explained how this would work and have not heard back so I am unsure why you feel ignored? Please do let us know if the parcel has been returned as as soon as it is received we will be able to issue a refund. Best, Ewan - Co-founder @ SAFEJAWZ

Rated 1 out of 5 stars

Would give 0 stars if possible

Would give 0 stars if possible. Order not supplied and when chased have just been ignored. Avoid- waste of money, awful service.

February 11, 2023
Unprompted review
SAFEJAWZ logo

Reply from SAFEJAWZ

Hi Sophie, I'm sorry to see this. I have checked our system and see your order was despatched promptly and don't see any emails or social media messages from you. Could you please contact hello@safejawz.com so we can resolve any issues and locate your order if it has not been received. Thanks, Ewan - co-founder @ SAFEJAWZ

Rated 5 out of 5 stars

First class

Excellent service. Package was lost by Royal Mail. Kindly sorted out by Sfaejawz immediately.

July 2, 2022
Rated 5 out of 5 stars

Great product. Great service!!

Ordered a custom made gum shield from safejawz. Very straight forward to use the impression kit and the option to choose your own design was really cool. My gum shield arrived very quickly after I sent the kit off and was kept up to date with the details of my order. Great quality product! Would highly recommend them to anyone.

August 3, 2022
Rated 5 out of 5 stars

Excellent service and product

Ordered before reading reviews and was left quite worried after the mixed reviews but my personal service was excellent. Ordered the nitro anti gag gum shield. Got a confirmation email straight after the order. Day after got a delivery email saying it was out. Received my gum shield 2 days after ordering. Easy to mould and fits perfect. Gagged for about 3-5 minutes after re shaping so thought I’d be done over there but after this 5 minute period I haven’t since.

Good product, would recommend this company!

July 23, 2022
Unprompted review
Rated 3 out of 5 stars

Mouth guard perfect fit all good with…

Mouth guard perfect fit all good with it, just had issue with 1st mould, they made it with wrong print on it, they asked me to pay original price for 2nd one, i said no and waited for my mouth guard, they sent 2nd mould kit so i made it and sent it back to them, so i got my mouth guard in around 40 days from start (1st). Like i said good quality product just little mistakes by there end.

July 5, 2022
Rated 4 out of 5 stars

Very good product

Had initial problems with the gumshield but the team resolved this quickly. Be aware that delivery can be longer that what's stated. Overall very happy with the gumshield and final fit.

May 3, 2022

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