Safe Journey Car Seats Reviews 

356
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers had a great experience with this company. Customers are consistently thrilled with the high-quality products, often purchasing multiple car seats for their families. People frequently highlight the excellent service, praising the helpful and friendly staff for their quick responses and expert advice. Many appreciate the fast delivery and the valuable after-sales support, including fitting assistance and ongoing guidance, which provides peace of mind. However, some customers also noted issues with communication, reporting that emails and calls were ignored, leading to frustration. A few other people also felt that orders experienced significant delays without any updates, causing inconvenience and anxiety.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick responses,... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the amazing and... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues after placing an... See more

Service

Reviewers mention positive feedback about service, highlighting excellent communication, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered after seeing she had put an offer on a seat i had been eyeing up. Very good and then i installed myself. After a few months i had some issues with the position of my seat and i... See more

Rated 5 out of 5 stars

I bought 2 x Axkid Nextkid off safe journey car seats and I’m absolutely thrilled with them. The delivery, service and product has been fantastic. I now feel that I can drive around knowing both my ch... See more

Rated 5 out of 5 stars

I have now bought 4 car seats from Safe Journey Car seats. When our daughter was just a year old we realised our current seats were not safe. A quick trip to visit and buy a new seat which was fitte... See more

Rated 5 out of 5 stars

I recently purchased an avionaut stardust for my daughter from Safe Journey Car Seats. Delivery was a little delayed due to Christmas and the bad weather and then stock issues with the inserts but com... See more


Company details

  1. Baby Store

Written by the company

Extended rear facing specialists based in the Midlands. Supplying only the safest seats from Birth to 12 years.


Contact info

4.0

Great

TrustScore 4 out of 5

356 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(356)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Amazing experience, very friendly. Couldn’t do more to help, my partner and me left feeling at ease with using our sons new seat and felt he was as safe as he could be. Would definitely recommend and well definitely use them for all our future car seats.

August 26, 2023
Unprompted review
Rated 5 out of 5 stars

A must for safe journeys!

We were unsure which car seat to order but decided on the Axkid Minikid 2 after talking through our requirements. Once we’d decided, we ordered our car seat and received it the next day! We received great support on how to install.

August 26, 2023
Unprompted review
Rated 5 out of 5 stars

Cannot recommend highly enough

Cannot recommend highly enough!

From my initial messages about purchasing online to the car seat being install and fit checked by the team was 48 hours and that was with it being sent and delivered too.

All my concerns and questions were answered super quickly and Safe Journey couldn’t have been more helpful.

Thank you so much ⭐️

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

10/10

They were absolutely brilliant start to finish. Give the best advice and made sure seat was fitted correctly and also a safe seat for baby.

August 20, 2023
Unprompted review
Rated 4 out of 5 stars

Stock not up to date on site

Out of 5 or 6 colours showing as available, there were only 3 in stock. I was only made aware of this once I placed my order. So, something that might need to be addressed regarding the website. I settled for a different colour to avoid the hassle of a refund and I needed the item asap. Sarah said a free gift would be included, but no free gift arrived with the order.
Other than that, I can't fault the service.

July 23, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Hello Rachael. Thanks for the feedback. Sorry to hear that the free gift wasn’t included in the box. This was requested and must not of been carried out by warehouse. I’ll look into this first thing and make sure your gift is dispatched immediately. 😊

Rated 5 out of 5 stars

Brilliant service today in purchasing our BeSafe Izi twist

Brilliant service today. The car seat we bought today was exactly what we wanted and our daughter seems extremely comfortable. The advice we were given in choosing this seat was fantastic and it is incredibly reassuring to know we have support in the future. We would definitely use this service again and recommend. Thank you so much.

August 13, 2023
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service

Outstanding customer service from the offset when I noticed a mistake on the order confirmation. Their response to my query was timely and they were very accommodating.

July 15, 2023
Rated 5 out of 5 stars

Fantastic, 100% recommend

From start to finish the service has been amazing. I would recommend this company to anyone. Full of knowledge, super helpful, very friendly, nothing is too much trouble. Thank you Sarah and your team!

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend !

Safe Journey Car Seats were genuinely great. Couldn’t be happier with the service received. Great car seat purchased for my 12 month old (Axkid Minikid 2).
Sarah was lovely and had a wealth of knowledge of car seats and car safety. I would definitely recommend for any car seat purchases.

July 9, 2023
Rated 5 out of 5 stars

Fantastic

Fantastic from start to finish. Answered all my questions, ordered the seat and booked me an appointment to have the seat installed. They fitted it for me, while showing me exactly how to do it myself. Fabulous customer service from some great people. Thanks again!

July 5, 2023

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