Safe Journey Car Seats Reviews 

356
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers had a great experience with this company. Customers are consistently thrilled with the high-quality products, often purchasing multiple car seats for their families. People frequently highlight the excellent service, praising the helpful and friendly staff for their quick responses and expert advice. Many appreciate the fast delivery and the valuable after-sales support, including fitting assistance and ongoing guidance, which provides peace of mind. However, some customers also noted issues with communication, reporting that emails and calls were ignored, leading to frustration. A few other people also felt that orders experienced significant delays without any updates, causing inconvenience and anxiety.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick responses,... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the amazing and... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues after placing an... See more

Service

Reviewers mention positive feedback about service, highlighting excellent communication, fast delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered after seeing she had put an offer on a seat i had been eyeing up. Very good and then i installed myself. After a few months i had some issues with the position of my seat and i... See more

Rated 5 out of 5 stars

I bought 2 x Axkid Nextkid off safe journey car seats and I’m absolutely thrilled with them. The delivery, service and product has been fantastic. I now feel that I can drive around knowing both my ch... See more

Rated 5 out of 5 stars

I have now bought 4 car seats from Safe Journey Car seats. When our daughter was just a year old we realised our current seats were not safe. A quick trip to visit and buy a new seat which was fitte... See more

Rated 5 out of 5 stars

I recently purchased an avionaut stardust for my daughter from Safe Journey Car Seats. Delivery was a little delayed due to Christmas and the bad weather and then stock issues with the inserts but com... See more


Company details

  1. Baby Store

Written by the company

Extended rear facing specialists based in the Midlands. Supplying only the safest seats from Birth to 12 years.


Contact info

4.0

Great

TrustScore 4 out of 5

356 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(356)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Axkid minikid 2

Received my seat really quickly, received plenty of support both before and after I got my seat. Highly recommend!

December 5, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Thank you Sophie 😊

Rated 5 out of 5 stars

I couldn’t be any happier with our new…

I couldn’t be any happier with our new car seat for our little boy. Knowing he is the safest he can be and comfortable, puts my mind at so much peace.
From the moment I contacted safe journey car seats they couldn’t be any more helpful. They explained everything and talked us through the seat, fitting and they gave us so much knowledge.
Great service, great price and seat.
Thank you so much and I couldn’t recommend them enough.

November 25, 2023
Unprompted review
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Thank you so much Lucy 😊

Rated 5 out of 5 stars

Amazing customer service 👏🏻

So helpful, couldn't do enough. I ordered a seat in the BF sale thinking it would come next day delivery. After a few days I messaged asking where it was and they said as they were on sale they didn't actually have the seats from the brand yet. I was offered an alternative colour which was in stock and it was delivered quickly after. Great customer service, thank you 😊

November 12, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Thank you Amy 😊

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. They go above and beyond to ensure customer satisfaction. Would highly recommend.

October 11, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Thank you Kerry 😊

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I'm a repeat customer and would recommend Safe Journey Car Seats. They stock fantastic products and their knowledge is spot on. Thank you

October 13, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Thank you Michelle 😊

Rated 3 out of 5 stars

Seat cover damaged

Seat took a little longer than I'd hoped to arrive, but I'm not on the mainland, so that's probably why. Once the order was dispatched, communication regarding delivery was good. However, the cover of the seat was damaged, has a cut/slice in it. I got in touch via email (which didn't work) then via Web chat. I was told they'd send a replacement cover but have heard nothing since that. Not ideal considering how expensive these seats are!

October 25, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Hello Tanya. We find this review rather unfair. You ordered a seat on 6th Oct which clearly stated due mid Oct. Your seat was dispatched on 22nd, granted a little longer than expected by 1 week or so, but emails were send regarding this extra slight delay. You didn’t chase up at any point during this time. So we suspect those emails were received?

The cover being damaged is of course, out of our control. We did, what we always do and flagged this for a replacement with our supplier. You contacted us on 28th Oct to make us aware of a cut in the cover and that’s been less than a week. Covers aren’t dispatched immediately. They come from the supplier, and this communication can take a little time.

Your seat is perfectly safe to use in the meantime, as we’ve discussed.

Things are of course sometimes out of our control. But we do what we can in the time we can.

Sorry we did not meet your expectations this time.

Sarah

Rated 5 out of 5 stars

Expert advice and professional service

Expert advice and professional service. Really pleased with the car seat that was recommended. Have recommended company to friends looking to change their seats. Thank you for the excellent service

September 29, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Thank you Emma 😊

Rated 5 out of 5 stars

So knowledgeable

So knowledgeable, really fast delivery and smooth ordering process.

September 8, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Thank you 😊

Rated 1 out of 5 stars

Not worth it!

Bought a car seat from this company because it seemed to be cheaper than elsewhere, however had not received after some time and had to chase up the order status only to be told it would be another month. Many attempts to sell me other car seats when I asked to cancel and despite me making it clear I'd like a refund, they still didn't follow through with this saying they weren't sure if I was thinking about another seat they'd offered me.

September 10, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Hello Abby. Thank you’re very for your review. Most of our seats are available for next day delivery.
Delays with these seat were communicated throughout. All of our customers awaiting the seats in question coming in were informed several times about the change of dates. Sorry, but as we had mentioned this is out of our control, we cannot control stock deliveries from suppliers unfortunately.
We offered you a great deal on another seat of the same model to save you cancelling/waiting and to compensate for the delayed communications you hadn’t seemed to of received, we think this is an excellent way to show how much we care about our customers. We were simply awaiting your response to see how you wished to proceed. But once you had replied sometime after our communications we issued you the refund immediately. Sorry we did not meet your expectations on this occasion.

As you can see from all of our other reviews, we do pride ourselves in communicating and providing an excellent experience for all of our customers.

Kind regards
Sarah

Rated 5 out of 5 stars

Brilliant

Brilliant. Took a while to come but i didnt pay for express delivery or anything. well worth the wait and money spent. Information on the site was great, great range of car seats and My son is now safely rear facing at 3.5 years old and will be for at least another couple of years.

September 7, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Thank you 😊

Rated 5 out of 5 stars

5* review

I contacted Safe Journey Car Seats for advice on a rear facing seat for my daughter - 14months old. They were quick to respond and gave us recommendations on suitable seats. Once my Axkid Move arrived - I fitted it myself and sent photographs for a fit check. Within the hour - they had replied! A fantastic service and a great priced seat! Would highly recommend! 5*

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

We ordered two BeSafe Twists. I discovered Sarah through facebook after being on a separate group where the company wanted us to purchase a carseat that didnt tick all of our boxes. Sarah was efficient in coming back and gave us a much cheaper and better standard of ADAC tested seat. I was amazed that she woould come to us and show us the correct way to fit and to ensure our daughter was comfortable too. Outstanding service and so much better than going to a shop! Thank you Sarah!

September 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great communication, friendly and professional.

We experienced great communication throughout and ended up with the exact product we wanted. Sarah was friendly and professional when we visited to have the Pixel Pro fitted and took the time to show us how everything worked and talk to us about baby even though it was a boiling hot day! We've also been asked to make sure we get in touch when our daughter arrives for a fit check which reassures me aftercare will be fantastic too. Really pleased!

September 9, 2023
Unprompted review
Rated 5 out of 5 stars

Best car specialist about! You won't be sorry! I love my car seat.

Lovely first meeting. Very polite. Professional. Easy to get great advice. I highly recommend. Fitted in to car showed us how to do it. Best part was seeing her older child in the seat so I can imagine what my son will look like in it later on at that age. If you need advice on car seats speak to Sarah. She will show you what's best for your child's height and weight. I was set on avionaut sky 2.0 and I got that one love it. My son loves it sleeps so well in it on journeys even when awake he's happy.

August 26, 2023
Rated 1 out of 5 stars

Still waiting to receive seat

I have still mot received my carseat I did contact to ask where it was and said stock be in middle of Sept. Still waiting 22nd Sept and not had any word when to expect delivery.

August 24, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Hello there. I cannot see any information in order for us to verify. Could you let us know your order number so we can look into this for you.
Please do send us a message so we can discuss

Sarah

Rated 2 out of 5 stars

Delaaaaaaaays

Ordered an Axkid car seat…chased it up after a few weeks to be told it would be with me mid Sept. Got to mid Sept, chased again, now it’s mid Oct! Reply was ‘did you not get the email?’ No! Didn’t get sent one. At least they are quick to respond when you get in touch, but a nearly two month wait is pushing it!

August 23, 2023
Safe Journey Car Seats logo

Reply from Safe Journey Car Seats

Hello there. Sorry, these delays our out of our hands. We did indeed send emails to customers who are awaiting the seats.
Delays are unfortunately unexpected but do happen from time to time.

Sarah

Rated 5 out of 5 stars

Can’t recommend Safe Journey Car Seats…

Can’t recommend Safe Journey Car Seats enough! 30 seconds in the seat and he was asleep, must be like lying on a cloud ☁️ .. and one of the safest seats 🎉 Thankyou to Sarah for being the baby whisperer this morning 😂 we are very grateful for the work you do ❤️

September 17, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look