SafeMotorist Reviews 

168
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers had a great experience with this company. Customers consistently found courses informative, clear, and easy to understand, offering valuable insights for safe driving. Many appreciated the flexibility to complete content at their own pace, with features like pausing and resuming, and the convenience of online access. The platform was often described as user-friendly, with well-communicated audio and video. However, some customers reported difficulties with website navigation, login processes, and security checks. Others noted course content inconsistencies, errors, or problematic voice recognition. Additionally, some reviewers experienced delays in receiving certificates and expressed dissatisfaction with customer service, citing unhelpful or inaccessible agents.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting it as relaxing, stress-free, and... See more

Product

Customers had ambiguous experiences with the product, with many finding the course informative and easy to... See more

Service

Users describe ambiguous interactions with service, with some finding it efficient, informative, and helpful... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the great help,... See more

Website

People report ambiguous experiences with the website, with some finding it very easy to navigate and an... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The course was informative. I was disappointed that I had to pay additional money to have the results of the course available in a short time. This is the day of the computer; those results should b... See more

Company replied

Rated 4 out of 5 stars

My only criticism is having to wait until the established "time" to do the module was met before I was able to take the unit test. It was too long,

Company replied

Rated 4 out of 5 stars

Good information was well organized. The voice recording recognition was a bit much. But overall liked completing it when I had time.

Company replied

Rated 4 out of 5 stars

I found fusion driver’s education to be profitable in the sense that it taught the general necessities attributed to a novice driver’s safe driving. However, I did notice several inconsistencies throu... See more

Company replied


Company details

  1. Driving School
  2. Drivers License Training School
  3. Educational Institution

Written by the company

SafeMotorist is a national provider of state-approved online courses in driver’s ed, defensive driving, traffic school, FMCSA-approved commercial driver training and boating safety education. We help new and experienced drivers meet the requirements to earn their license, dismiss tickets, reduce insurance rates and stay safe on the road or on the water.


Contact info

4.1

Great

TrustScore 4 out of 5

168 reviews

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4.1

All reviews

(168)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This safe driving course works.

When I was driving trucks we had to take safe driving courses frequently. Don't ask me why, but in my opinion, some work and others don't.
Safe Motorist is an excellent choice. The program was well thought out and easy to understand. I highly recommend it.

June 17, 2026
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Reply from SafeMotorist

Thank you for the wonderful review, Arvel! With your background in safe driving courses, your recommendation truly means a lot to us. We designed Safe Motorist to be clear, practical, and impactful — so hearing it delivered is exactly what we aim for. Drive safe out there!

Rated 3 out of 5 stars

system was hard not navigate not user…

system was hard not navigate not user friendly

June 17, 2026
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Reply from SafeMotorist

Thank you for sharing your experience, Barbara. We're sorry to hear the system felt difficult to navigate — that's not the experience we want for our customers, and we apologize for the inconvenience. We appreciate the feedback.

Rated 2 out of 5 stars

i completed the course

i completed the course, got certificate, went to the dmv link and they dont recognize the certificate. still issues 2 weeks later

June 25, 2026
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Reply from SafeMotorist

Thank you for letting us know, Timothy. We're very sorry to hear about the ongoing issue with the DMV not recognizing your certificate — we understand how frustrating this must be. We have escalated your concern internally and the appropriate team is currently working to resolve this for you.

Rated 5 out of 5 stars

I like the audio portion included in…

I like the audio portion included in each section. Very easy to navigate the course

June 15, 2026
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Reply from SafeMotorist

Great to hear, Joseph! The audio option is one of our favorite features — it makes the course so much more accessible, and we're glad you found it helpful. Easy navigation is a priority for us too. Thanks for the kind words!

Rated 1 out of 5 stars

You said it would reduce points in…

You said it would reduce points in Wisconsin. That's a lie you have to take it in person in Wisconsin. So I wasted 20 some dollars on your defensive driving course.

July 1, 2026
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Reply from SafeMotorist

Thank you for sharing this, Michael. We're sorry to hear the course didn't meet your expectations regarding point reduction in Wisconsin, and we apologize for any confusion about state-specific eligibility. We understand your frustration and we are sorry for the inconvenience.

Rated 4 out of 5 stars

awsome

awsome, would give 5 except the verification before final exam i couldn't remember a phone number i had 20 years ago plus another question had to reach out to help line.

July 3, 2026
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Reply from SafeMotorist

Thank you for the honest feedback, Wyatt! We're so glad the course content earned high marks from you. We hear you on the verification step — having to recall an old phone number is a real hurdle, and we appreciate you reaching out to our help line to work through it. Your feedback helps us improve!

Rated 5 out of 5 stars

The class was very helpful and…

The class was very helpful and informative.I dont recommend you take the class on a phone,using a PC is much easier,at least it was for me.I picked a lot of driving tips that I perhaps got complacent about.The price was very reasonable.I'm glad I took the class.

June 3, 2026
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Reply from SafeMotorist

Thank you for the thoughtful review, Michael! We're glad the course was informative and well worth the price. And we love hearing that it helped reinforce important driving habits — that's exactly the goal! Thank you for choosing SafeMotorist.

Rated 1 out of 5 stars

What a rip off

What a rip off. I spent $13 for the most of elementary courses and I saved $13 on my insurance. Such a scam! I imagine that GIECO and your business is in cahoots to scam folks. Very disappointing.

June 17, 2026
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Reply from SafeMotorist

Thank you for your feedback, Brian. Please note that the amount of savings on your insurance is ultimately determined by your insurance company directly — we're sorry for the inconvenience and appreciate you sharing your experience.

Rated 5 out of 5 stars

Informative and Necessary information!

I was given information, some I hadn't really thought about in a while, before the Q/A.

June 21, 2026
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Reply from SafeMotorist

Thank you for the review, Frankie! It's great to hear the course refreshed some important information for you before the Q&A. We appreciate you taking the time to complete it — stay safe out there!

Rated 5 out of 5 stars

Very clear and concise information

Very clear and concise information. Helped me to effectively pass my assessment

June 12, 2026
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Reply from SafeMotorist

Congratulations on passing your assessment, Taneshia! We're so glad the course content was clear and set you up for success. That's what we're here for! Thank you for choosing SafeMotorist.

Rated 5 out of 5 stars

Good instructions and service

Good instructions and service

June 11, 2026
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Reply from SafeMotorist

Thank you for the kind words, Deb! We're glad the instructions were clear and that our service met your expectations. Safe travels!

Rated 5 out of 5 stars

Good review

It was very interesting reading and it made you think. it was a good review. And had a lot of good tips.

June 18, 2026
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Reply from SafeMotorist

Thank you so much, Mary! We're glad the course kept you engaged and gave you some helpful tips to take away. That's exactly what a good driver safety course should do. Thanks for choosing SafeMotorist!

Rated 2 out of 5 stars

Class was great. Follow through terrible

Class was great butproof oh my completion never sent to GEICO

June 6, 2026
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Reply from SafeMotorist

Thank you for sharing this, and we're sorry to hear your completion was not sent to GEICO as expected — we understand how important that follow-through is. We have escalated your concern internally and a member of our team will be reaching out to you directly if we need anything from you to resolve this. Also, please we suggest that you self report to ensure you get the credit for the course you completed.

Rated 3 out of 5 stars

Because when I called your company to…

Because when I called your company to see where my certificate is, they said well we mailed it out They were very accommodating replacing my certificate, but when I got the original certificate, it was mailed out one month after I took the test according to your website it is two weeks. I should receive it.

June 3, 2026
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Reply from SafeMotorist

Thank you for sharing your experience, Joann. We're glad our team was accommodating when you reached out, but we're truly sorry the original certificate took far longer than our stated timeline to arrive. We have escalated this concern internally and we appreciate that you took the time out to let us know.

Rated 5 out of 5 stars

It’s good way to review laws add safety…

It’s good way to review laws add safety procedures

May 27, 2026
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Reply from SafeMotorist

Thank you, Tasneem! Refreshing your knowledge on traffic laws and safety procedures is so important, and we're glad the course delivered on that. Thanks for choosing Safe Motorist!

Rated 5 out of 5 stars

Updated information

Updated information, ease of course, good narration

July 2, 2026
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Reply from SafeMotorist

Thank you, Evanne! We put real effort into keeping our content up to date and making it easy and pleasant to get through — so hearing all three land for you is wonderful! Thanks for the feedback.

Rated 5 out of 5 stars

The online experience could not have…

The online experience could not have been any easier.

June 30, 2026
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Reply from SafeMotorist

Thank you for the feedback, Suzette! We put a lot of work into making the online experience as smooth as possible, so it's great to hear it showed. We hope you'll consider us again for any future needs — thanks for choosing Safe Motorist!

Rated 1 out of 5 stars

I find it a bit much that a voice is…

I find it a bit much that a voice is required and that is not explained up front. I refuse to send a voice example and therefore, cancel the course and expect a refund.

June 30, 2026
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Reply from SafeMotorist

Thank you for your feedback, Diana. We have processed a refund for your order — please allow 3-5 business days for it to reflect depending on your financial institution. We're sorry for the inconvenience.

Rated 5 out of 5 stars

Excellent online course

Excellent online course. Very thorough and easy to navigate.

July 7, 2026
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Reply from SafeMotorist

Thank you so much, Rochena! We're thrilled to hear the course was thorough and easy to navigate — that's exactly the experience we aim to create. Thanks for choosing Safe Motorist, and we hope to see you again!

Rated 1 out of 5 stars

My insurance didn't accept my…

My insurance didn't accept my certificate for a discount.

June 29, 2026
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Reply from SafeMotorist

Thank you for reaching out, Emily. We sincerely apologize for the inconvenience. Please note that it is ultimately the customer's responsibility to verify that their insurance provider will recognize the course certificate prior to purchase — we are truly sorry to hear it was not accepted. We appreciate you letting us know.

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