Opened a Safepal Account,Moved $50.00 worth of XRP,bought more and sent to my Safepal,it shows it but I have no access to it,and their POS customer service is for the f n birds,Complete sham company!... See more
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I don't like to keep my crypto on an exchange (who does?). I bought a coin on the Solana blockchain and the wallet threw an exception while trying to add the new blockchain. I started on Discord Saf... See more
Company replied
My honest review (ticket no. 198283) is that the two times I needed urgent assistance from the safepal team support. As for me, It has been a delightful experience and so helpful, clear to the point &... See more
Company replied
Like a soldier this team is always fast and precise, having a problem for me it's bad but when you can count on a team that is fast to answer and quick to solve a problem, I can tell you, it is no lon... See more
Company replied
You should know
3.4
Average
376 reviews
Replied to 96% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Swap problem solved within 24 hours :-)
I reach out to the support team of SafePal about an swap issue and within 24 hours, the problem was solved, wow, a great thanks to Denis and the SafePal Team!
May 1, 2025
Unprompted review
Great wallet, great service
Great wallet, great support... Would recommend it 100%! I am very happy with my SafePal S1 wallet.
April 27, 2025
Unprompted review
Great response time from Denis..took a…
Great response time from Denis..took a while but my issue got fixed
April 18, 2025
Unprompted review
Reply from safepal.com
Hi King Medua, thank you for your positive comment. There will be better service and quality to walk with you in the future. If you need any help don't hesitate to contact us at https://www.safepal.com/sitemap
Hi unsure if this is your team but been…
Hi unsure if this is your team but been added to a random telegram group and told it’s SafePal doesn’t seem legit?
April 15, 2025
Unprompted review
Reply from safepal.com
Hi Thaine, SafePal is a non-custodial wallet and is never able to access or control user funds. According to your description, you must have been deceived by an authorized malicious Dapp. Kindly contact us at https://www.safepal.com/sitemap,We will do our best to help! other support channels are scammers. (We have no Telegram group support! )
Nice Response from Support team and…
Nice Response from Support team and specially Jack and my ticket number 275723.
April 15, 2025
Unprompted review
Reply from safepal.com
Hi Saurav, thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Pending tranaction
My crypto was pending for over 12 days and you guys helped me solve the problem. Thank you!
March 26, 2025
Unprompted review
Reply from safepal.com
Hi Sal, thanks for reaching out, and apologize for any inconvenience. It seems we need more information to help you. Would you mind going to the SafePal website https://www.safepal.com/sitemap and “Contact Customer Support” with relevant details? We'll do our best to help. Thanks for your cooperation.
I have not yet been able to do my…
I have not yet been able to do my Amount a withdraw
My 3 k mount is the 16k rewards I got and I haven't got a withdraw Total Loss I have my savings in the wallet and you can get it to tell you
January 14, 2025
Unprompted review
Reply from safepal.com
Hi Sirajudeen, sorry to hear this, SafePal is a non-custodial wallet that can never access or control user funds. According to your description,It seems you are being scammed by the Third-party Dapps, please do not invest or authorize, and remove the authorization as soon as possible. If you need any help, please contact the official website support channels here https://www.safepal.com/sitemap
One of the best wallet in the market
In my opinion, one of the best wallet in the market. I'm very Happy with It. Great support team, they solve any problem fast and efficiently. I recommend It.
March 27, 2025
Unprompted review
Reply from safepal.com
Hi Rmpf, thank you for your praise and support. There will be better service and quality to walk with you in the future.If you need any help don't hesitate to contact us at https://www.safepal.com/sitemap
Great support by Jack (267950) with an…
Great support by Jack (267950) with an external issue what is not caused by safepal. but related to.
March 11, 2025
Unprompted review
Reply from safepal.com
Hi Inaki, thank you for your positive comment and feedback.There will be better service and quality to walk with you in the future.If you need any help, don't hesitate to contact us at https://www.safepal.com/sitemap
Transferring out ZBCN from Wallet
I had transferred ZBCN coin to SafePal, but I was not able to transfer out to exchange. I took help from SafePal Support. Denis, ticket number 268065, helped me with great patience and after couple of days of messaging back and forth, I was able to transfer out. I appreciate Denis for helping me in this matter.
March 17, 2025
Unprompted review
Reply from safepal.com
Hi Satinder, thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
From Worry to Relief: SafePal Delivers
Hello.
A few days ago, I bought a few dollars' worth of TRX from my SafePal wallet, but it didn’t show up in my account. I messaged SafePal support and was talking to someone named Devin. I think within two or three days, the money was returned to my account. At first, I was worried that no one would respond or that the money wouldn’t come back, and that no one would care about $5, especially since it was my first experience with SafePal support. Fortunately, they handled it very well, and the money was returned to my account.
March 8, 2025
Unprompted review
Reply from safepal.com
Hi Nirvana, thanks for your feedback,we are so glad to help,there will be better service and quality to walk with you in the future. Have a nice day!
I thought I had lost my coins but Jack…
I thought I had lost my coins but Jack 268452 got back to me straight away and resolved the issue. Excellent service.😊
March 12, 2025
Unprompted review
Reply from safepal.com
Hi Kev, thanks for your feedback,we are so glad to help,there will be better service and quality to walk with you in the future. Have a nice day!
SCAM FROZEN MY WALLET
I had a wallet with 5k usdt tron however when I tried sending it to my other wallet so i could turn it into money to pay rent it denied me so now im late on rent, I also want my 5k back because its just sitting there and I cant do anything about it.
March 10, 2025
Unprompted review
Reply from safepal.com
Hi Sphyric, thanks for reaching out, and apologize for any inconvenience. SafePal is a non-custodial wallet that can never access or control user funds. we'd like to understand the issue and help you with it. Would you mind going to the SafePal website https://www.safepal.com/sitemap and “Contact Customer Support” with relevant details? We'll do our best to help. Thanks for your cooperation.
A presale coin was not listed in my…
A presale coin was not listed in my wallett, Jack and Charles helped a lot and the problem was solved in minutes. The Ticket nummer was 267418
March 7, 2025
Unprompted review
Reply from safepal.com
Hi Gandesha, thank you for your praise and support. There will be better service and quality to walk with you in the future.If you need any help don't hesitate to contact us at https://www.safepal.com/sitemap
Dangerous
I used safepal and creatingnewclients to mine bnb. BECAREFUL when dealing with them. They will steal your money. Whatever you invest is not safe. STAY AWAY
March 1, 2025
Unprompted review
Reply from safepal.com
Hi Joshua, SafePal is a non-custodial wallet that can never access or control user funds. The assets lost might have two possibilities: Seed phrase exposed or authorized malicious DApps.Have you ever authorized a third-party Dapp or entered the seed phrase into any website? Contact us:https://www.safepal.com/sitemap.We will do our best to help!
I received a response within 48 hours…
I received a response within 48 hours and my issue was resolved right away!
January 30, 2025
Unprompted review
Reply from safepal.com
Hi Harsh, thanks for your feedback, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Have a nice day!
I like wallet BUUUUT there is a issue…
I like wallet BUUUUT there is a issue when habing to upgrade. They make you connect it to a pc which is a issue. One of the top selling aspects is the airgap and blah blah blah then you have to connect to a pc is ridiculous. Why would it be air gapped when the risks is connecting to your or a computer? Ellipal has a wallet that can be updated with sd card and has a external sd device thatvcomes with the wallet. I would recommend the Ellipal wallet over the safepal wallet for now
January 23, 2025
Unprompted review
excellent support.
i had my order rejected by the customs of my country. I contacted support from safepal, and they answered quickly and gave me the option to give my money back or send another package, I chose to receive the product again and 2~3 days after I opened a ticket they sent me the tracking number for my new order, excellent support.
January 21, 2025
Unprompted review
Reply from safepal.com
Hi Felype, thanks for your feedback,we are so glad to help,there will be better service and quality to walk with you in the future. Have a nice day!
My funds have been frozen over a month!
My funds have been frozen over a month!
When I tried withdrawing in Nov, at first a reply came back saying because of the trading volume, my withdrawal is in Queue.
So I cancelled the withdrawal, they did it.
In Dec I tried to withdraw again, it's still in Frozen status. And NO CUSTOMER SUPPORT REPLIES AT ALL. OVER A MONTH?!?
December 18, 2024
Unprompted review
Reply from safepal.com
Hi Susan， thanks for reaching out, and apologize for any inconvenience. If you have contacted but did not receive a reply, would you mind sending your Ticket number here? We will check again for you. The only support channel https://www.safepal.com/sitemap Looking forwarded to your reply！
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