Safe Step Walk-In Tubs & Showers Reviews 777

Installation was great. Customer service fair

Installer arrived, reviewed area for install. Discussed the install and gave approximate time for install and proceeded to install. Installed with minimal disruption to house routine.

Safestep came out and installed it in one day and three customer service after two years later was great the shower head wasn't right they replaced it wit no questions asked.

The most unresponsive company after collecting payment but not finishing the work. We purchased our tub and had it installed in July, 2023. The salesperson said that everything would be taken care of by the company, and promptly collected the 50% downpayment. When they completed the installation of the tub, and before we had passed the inspections required by the County, which were part of the purchase and installation process, the installer proceeded to collect the remaining 50% payment and we were left to deal with the inspections. The electrical contractor was onsite on the day of the inspection and everything went fine - we passed. However, the plumbing contractor was not onsite and when the inspector came he stated that the plans we had been sent to print and give to him were not correct. He asked that the contractor call him and provide the correct plans before 3 pm, but that never happened, so we failed the plumbing inspection. I spent from July 30th until February 15th trying to get the plumbing and final inspections passed and the permit closed. During these almost 7 months, the company was barely responsive to my emails and trying to contact them by phone was a frustrating mission. Despite asking them direct questions regarding my soon to expire permit, the status of inspections, etc., I received no response and was left to deal with inspectors on my own with incomplete or incorrect documents. During these 7 months I was unable to use my tub, despite having paid over $20,000. The lack of care and lack of response from this company was a total disrespect to me, as the customer, and in the end, they just attributed the delay to a "glitch" in the County's system, which was not true. I asked for some compensation for my inability to use the tub, but, because of the "glitch", they said "no". To anyone thinking of getting a tub with them, I suggest you withhold a portion of the payment until you have completed inspections, as that is part of the project and installation you pay for. I do not recommend them to anyone.

The workers tried to make sure the work was completed in spite of all the obstacles that occurred. At the end the work was complete.

First, our salesman, Darius was very thorough and spent a very good amount of time; explaining the tub/shower and answering our many questions; all while being very thoughtful, courteous and knowledgeable! The install was an absolute breeze from start to finish! The two men, as well as the electrician were so very nice, very professional and all did an excellent job with the removal of our old tub, the install, as well as electrical! We are very pleased! It is a well thought out procedure from start to finish. Even down to processing our balance. All so smooth! A “well oiled machine” so to speak. They know what they are doing!! After the install, my family and I went into the bathroom and they filled the tub and walked us through everything regarding how to use the tub. These same instructions are even printed out & on a material that will withstand water. The team was very helpful, as well as patient while walking us through instructions and helpful hints! We also received a box of goodies, including a waterproof remote, a nice pillow that suctions on the back of tub so you can lie back and relax. Which is so nice! We also received a packet of the aromatherapy beads, a short, clear shower curtain, a nice adjustable curtain rod and hooks for the curtain, as well as a towel. We had to wait 24 hours after the calking was finished so it would dry before we used the tub. So 24 hours later or so, we all had our turn! It was so amazing! My skin was so soft when I dried off and my joints on my knees felt so good! We all love it! I’m very happy with all of the grab bars too. I could also scoot down so that my neck and shoulders would benefit. Ah! It felt so good! I’m five foot 8 inches tall and I had room to scoot down comfortably. All in all, a very good experience from sales to relaxing in the tub! Definitely recommend this company if you are looking to invest in your future, to be able to remain in your home at an older age; while having safety in your tub/shower. It’s a great investment. They also have many discounts to take advantage of! Happy “Safe” bathing!!

The men who installed my tub did a excellent job and it really looks beauful highly recommend

The worst run company that I have ever dealt with from corporate to out of state sales people to Minnesota Safe Step. Spent months trying to have a rain head shower put in.One out of state guy took a deposit and said he would install it and they never made contact with me for install for over 3 months. Minnesota Safe Step said they could not install these and then they said they could. The third time they said they do not do this after the tub has been installed and that was with an attitude. Save yourself some frustration as I will never do business with this unorganized company again. They are not customer service oriented.

These guys know what they are doing!
Professional. Neat as a pin!

The installers did a neat, quick, complete job of installing the tub.

Please get in touch with me. I tried calling, with no response. Not satisfied at all with this tub. Need to do something. Please call Cindy at 4235528579. Thank you

The staff from the workers to the management were wonderful the workers came on time at 8:00 a.m. very friendly very personable did what you asked made room for you to go from the kitchen to the bedrooms while they worked on the bathroom it was very comfortable having them here and Moses the installer and Oscar are very very very personable and wonderful people and I would have him do any work in my house that I could have done

Everything, except the tub was installed and is so tight to the toilet the lid no longer fits. Salesman promised a lot of things that we not done. All towel racks are gone, but I have large holes instead where they were attached. Evidently the salesman has no idea what the installers are going to do except install the tub. Of course it's Elder Abuse and fraud, in my opinion. We're afraid to use the tub not knowing what else may be wrong.

Exactly as expected. Efficient fast work and even unclogged the drain for us. I would highly recommend them. Being a Veteran also helps.

Had a safestep tub installed on August 28th. It looks like crap because the walls They built around it are uneven. The corners are sharp and the caulking is nasty. I have contacted SafeStep and they sent a guy out twice. They will not fix it unless you are on their time. Contacted BBB and they sent someone again. No call, no show. They tried to get me to agree to their terms before the date the guy was supposed to be here but requested more time. The guy didn't show so I told them no. They called and set up for a guy to be out today the 28th of August. Again no call, no show!

Installer & helper were courteous, friendly, and knowledgeable. Arrived on time and worked until job was completed. Cleaned up everything before leaving.

This company uses their strong sales approach to take advantage of elderly people over the phone. This company took my mother for $1000 for a service that she did not need and did not get. When I called to intervene, there was a sales rep by the name of Mike who was very very rude and defensive. This company does not want to return my mom’s deposit that they coerced her into giving .Please be aware they are scammers. Please, let’s all take a stand and protect our elderly loved one from this company.

Yesterday I had a repair tech arrive and repair my tub. 2 hours later and 4 repairs adjusted door handle, tightened valve replaced shower handle and hose, and motor was making noise. After 20 years of owning this fabulous tub most of this repair was age related and fully covered by lifetime warranty. The price of the service call was very fair and covers labor. I’ve had excellent service from customer service (was called back on Monday and had repair here on tues) and from this service tech (Daniel T. And also another in the past).

What is a down fall I live in a home with two disabled people and they wanted 23000 dollars to do the job and they don't accept Medicare Medicare or other information knowing and seeing we are on a tight budget. Like the perks suck as the lottery draw.