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SafeStreets Reviews 120,546

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, often highlighting their positive demeanor and clear explanations of services and products. People frequently mention the excellent customer service, noting that representatives are patient, friendly, and go above and beyond to ensure understanding and satisfaction with the system. The overall service and user experience are described as smooth, efficient, and secure, with many feeling much safer in their homes. However, some customers also noted issues with customer service, describing staff as having a poor attitude or being rude. A few other people also felt that the return service was nearly impossible to obtain, and there were isolated instances of issues during installation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, highlighting the professionalism and helpfulness of technicians. Many... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of understanding... See more

Customer service

People report positive experiences with customer service. Many customers highlight the helpfulness and... See more

Product

Clients share positive opinions on product knowledge. Many customers praised the technicians for being very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Christian Canalas was amazing. He is an incredible human. His knowledge, professionalism and demeanor are far more advanced than one would expect for such a young man, which speaks volumes. Your comp... See more

Rated 5 out of 5 stars

Juan was professional, efficient, and courteous while setting up our ADT system. He made sure everything was working properly before leaving and took the time to answer all of our questions. We also a... See more

Rated 5 out of 5 stars

Your tech, Doug, was very patient, professional and he really knew his stuff. He explained everything thoroughly as he went thru the house connecting external cameras, and installing glass breaking a... See more

Rated 5 out of 5 stars

I’ve had a great experience with ADT Inc.. The installation was smooth, Eddie was professional and super nice! and The system is easy to use. I feel much more secure in my home, and their customer sup... See more


Company details

  1. Security System Supplier

Written by the company

Secure your home with an ADT® monitored security and alarm system from SafeStreets. Call now - next day home security system installations available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

121K reviews

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Rated 1 out of 5 stars

Don’t get service with safestreet by…

Don’t get service with safestreet by all means. Wrap you into a contract that you can get same services cheaper elsewhere or through ADT directly. Their install people are okay. Kinda hit or miss. We moved and they continued to charge for services. Couldn’t get anyone out to take equipment down so I had to do it myself. Then for installation in a new state they couldn’t have anyone come out to install. All the while they continued to charge the monthly monitoring fee of 70+ dollars for 4 months til cancellation due to not having people available to install. Now I’ve paid over 200+ dollars for no reason and have equipment I’m still paying on that can’t be installed. Absolute joke of a business.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Paul and Micheal were very…

Paul and Micheal were very professional. They arrive at 8 on the dot and had everything installed in a timely manner. They were very understanding when I had to call my wife and ask about extra equipment which we did not go with at them moment. Would recommend them to anyone who is needing home security.

May 1, 2026
Rated 5 out of 5 stars

Phil was very knowledgeable and…

Phil was very knowledgeable and insightful. Helped ensure that the components needed were installed, didn't push extra for the sake of it. Knew the technology and understood the capabilities. Went over every aspect thoroughly and made sure we had exactly what we needed. Phenomenal customer service to say the least.

April 29, 2026
Rated 5 out of 5 stars

Tim Selliah showed up exactly at 8 am…

Tim Selliah showed up exactly at 8 am and got right to work. He took the time to ensure that everything was running as intended and that we understood how to operate the devices and APPS. Tim is a professional that will definitely be of future use to your company.

May 1, 2026

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