Run away from buying the Safetrack wallet. It is a scam. I did not get the product they advertised. The ad said the wallet had a sleeve to place an ID as well as hold up to 20 bills. The product I r... See more
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Dealing with the company I couldn't fault to corresponding to receiving the mini wallet, even on the colour change. Due to original choice being out of stock. Just disappointed with the product not w... See more
i found the process of actually buying the product easy. but after sending over 6 e mails to request where the wallet was absolutely not good at all. Nobody got back to me and it took ages, as I b... See more
Company replied
Wallet arrived with customs declaration on it, despite the website stating that their wallets are made in the UK. Clearly a lie! If I want something cheap from China, I will order something cheap fr... See more
Company details
Written by the company
Wallets with RFID Protection to protect your ID and bank cards from identity theft.
Contact info
85 Great Portland Street, W1W 7LT, London, United Kingdom
- info@safewallets.co.uk
- safewallets.co.uk
2.2
Poor
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great quality.
May 28, 2021
Reply from Safe Wallets
Thank you so much for your kind words Darren!
Safe Wallets
Excellent product
Excellent product , shame the delivery took such along time . Blame COVID
May 19, 2021
Reply from Safe Wallets
Many thanks Ian, apologies for the delivery delay!
Safe Wallets
Completely different from the picture I…
Completely different from the picture I ordered. Twice the size.
It will be going straight in the bin.
May 19, 2021
Reply from Safe Wallets
Dear Andrew,
I am very sorry for the experience you had. When judging dimensions, product photos can be deceiving sometimes, which is why we have included the dimensions in the product description, so that you know exactly what you're buying. We can offer you the smaller Vintage Safe Wallet, please send us an e-mail at info@safewallets.co.uk and our team will handle this.
Regards,
Safe Wallets
Love the wallet and can’t fault it at…
Love the wallet and can’t fault it at all, shame it took a while to get posted out to me, also I had no reply after I reached out to safe wallet to ask if my wallet had been posted out as took almost 2 weeks till I received it!
May 19, 2021
Reply from Safe Wallets
Hi Shaun,
I am very glad to hear you love the wallet! I am very sorry our team didn't get back to you, we will find out why that was and make sure it does not happen again.
Regarding your wallet delivery, I can see here you ordered on the 29th of April and received your wallet on the 7th of May, which is 5 working days after you placed your order (May 3rd was a bank holiday). Our stated delivery timeframe is 5-7 working days. Hopefully you understand that for a Bank Holiday weekend, we were indeed quite quick to get your order to you!
Thanks for helping make our team better.
Regards
Safe Wallets
Reply from Safe Wallets
Thank you Paul!
Safe Wallets
Reply from Safe Wallets
Thank you Anthony, for taking the time to write this awesome review and for recommending our products!
Safe Wallets
This is a great wallet I was looking…
This is a great wallet I was looking for a card solutions with a place to put some change and notes
This is perfect
May 6, 2021
Reply from Safe Wallets
Thank you Paul for the amazing review!
Safe Wallets
A perfectly sensible wallet that dies…
A perfectly sensible wallet that does what it says on the website. Very satisfied customer.
May 6, 2021
Reply from Safe Wallets
Many thanks for your review!
Safe Wallets
Reply from Safe Wallets
Many thanks for your lovely review Ricardo!
Ordered wallet on 21 April still not happy with reply total shambles I would like my money refunded please
Ordered wallet on 21 April . Still not received although tracker says in transit . Cannot get reply to emails !!! .terrible customer service have asked for refund ? Who knows . Steer clear
April 30, 2021
Unprompted review
Reply from Safe Wallets
Hi Rob,
Many thanks for your review and apologies we couldn't provide the service you expected. I have had a look at your order and asked customer service to get back to you with further details ASAP. We state a delivery timeframe of 5-7 working days and sometimes either ourselves or our delivery partners experience delays. I can see you contacted our team via email at 16:31 on Monday 26 April enquiring about shipping and you emailed our team again the next day (27 April) at 11:11. As much as we'd like to reply to customers after our closing hours, we are a small business and don't have the manpower to do this. We however replied to your emails on the 27th at 13:00, 21 hours following your first email, and less than 2 hours following your second one. In our reply, we asked you to wait 2-4 working days for your order to arrive. We know that the times call for quicker and better customer service and we are proud that we are able to provide this to our customers. We use reviews like yours in order to further improve our services. I can assure you that your wallet is in transit indeed and will be arriving shortly. I will ask a member of our team to reach out to you as soon as possible.
Regards
Safe Wallets
It is a great wallet better than …
It is a great wallet better than I thought it would be
April 28, 2021
Reply from Safe Wallets
Thank you very much for your kind words Shaun!
Regards
Safe Wallets
great product.
April 20, 2021
i am still waiting for my safe wallet
April 17, 2021
Reply from Safe Wallets
Dear David,
I apologise for this, we had a major issue with some deliveries that were lost by our delivery partner. I have now refunded you for this order. This is not the standard we strive to achieve and I apologise for having this experience with Safe Wallets.
Safe Wallets
Fantastic Product
April 15, 2021
Tidy little wallet
Tidy little wallet, takes my credit cards and various other credit card sized items.
April 13, 2021
Reply from Safe Wallets
Thank you very much for your kind words David!
Safe Wallets
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