I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke with Kyle this morning to update my address details, Kyle then spotted we could be earning more interest and so changed over our accounts to higher earning ones, and then sorted out my online ac... See more
Company replied
I am dealing with my mothers estate. She loved Saffron Brentwood because the staff are so friendly. They have been super supportive of me including a cheerful hello or recognition when I arrive in... See more
Company replied
I recently went into the Colchester branch to open a new ISA and reinvest an existing ISA. My husband and I were seen by Kyle Stanway who expertly guided us through the process and made all the necess... See more
Company replied
Company details
Written by the company
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contact info
1A Market Street, CB10 1HZ, Saffron Walden, United Kingdom
- saffronbs.co.uk
4.6
Excellent
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Chi Cameron
I spoke this morning with Chi Cameron, as I had made an error on moving funds, via my mobile phone, from my Bank to Saffron Building society. I had made an error on my Saffron account number. Chi was extremely helpful, noted down the issue, and contacted the payment team. Within a few minutes, the issued had been resolved. I was impressed with her attention to detail and her ability to resolve my error.
July 17, 2025
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to share your positive experience with Chi! We are delighted to hear that she was able to assist you effectively after the error with your account number while moving funds.
It’s fantastic to know that Chi's attention to detail and proactive approach in contacting the payment team resulted in a quick resolution to your issue. We strive to ensure our customers feel supported and reassured during such situations, and it’s gratifying to hear that Chi exemplified this commitment.
If you have any further questions or require assistance in the future, please do not hesitate to reach out. We are always here to help!
Thank you once again for your kind words, and we look forward to serving you again.
More brilliant customer service from…
More brilliant customer service from SBS by Stacey this morning: explaining everything straightforwardly and with patience and humour. Thank you.
July 16, 2025
Unprompted review
Reply from Saffron Building Society
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
Stacey
I phoned Saffron because I received a text to say I had requested to withdraw money from an account I hold with them. I had not made any request and I wanted to make sure my money was safe. Stacey is the latest in a long line of Saffron staff members who have been friendly, helpful, knowledgeable and thoroughly charming. It is always a pleasure to talk to a member of the Saffron family.
July 15, 2025
Unprompted review
Reply from Saffron Building Society
Good morning Tracey, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Financial review took place on time. The staff member was polite, friendly and gave me all the information I needed
Very polite, friendly and highly knowledgeable member of staff gave me all the information I needed.
July 15, 2025
Unprompted review
Reply from Saffron Building Society
I'm really glad to hear your found the Financial Wellbeing Review beneficial and we look forward to speaking to you again!
Stacey was fabulous
Stacey was fabulous. Very knowledgeable and reassuring with the issue with my account. I felt extraordinary confident Stacey would sort everything out. Thank you Stacey
July 11, 2025
Unprompted review
Reply from Saffron Building Society
Thanks so much for your feedback, we pride ourselves on our service, so this is wonderful to hear.
Stacey
Stacey was able to guide me through the necessary steps I needed to answer my query. It was gratifying to be able to talk to her in person. She stayed on the line while I went through the steps to access my account. Thank you.
July 12, 2025
Unprompted review
Reply from Saffron Building Society
It's lovely to receive such positive feedback, thank you for taking the time to review us! I’m glad to hear we were able to support you with the log in process.
Easy of contacting society
Easy of contacting society. Ability of the agent, Stacey, to give me the information I required. She spoke in a clear and friendly manner.
July 11, 2025
Unprompted review
Reply from Saffron Building Society
Hello Dr Rowen, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Dealing with somebody competent
Dealing with somebody competent, who asked the right questions, and took me quickly to my desired outcome. Stacey also explained what the follow-up would be in clear terms.
July 8, 2025
Unprompted review
Reply from Saffron Building Society
Thank you James for your review. We strive for excellent service so this is great to hear, we look forward to speaking with you again.
Stacey
Stacey, the assistant who helped me was very patient, kind and efficient in guiding me through the chain of unfamiliar and complex (from my perspective) net manipulations to help me to gain an online access to my account.
July 3, 2025
Unprompted review
Reply from Saffron Building Society
Thank you for sharing this, I’m glad to hear we were able to support you with the log in process. if there’s any way we need to adapt how we communicate with you, please do let us know and we’ll do our best to help.
Very professional customer service
Very professional customer service. Thanks
July 4, 2025
Unprompted review
Reply from Saffron Building Society
We strive for excellent service so this is great to hear, we look forward to speaking with you again.
Help at end of phone .
I had to phone twice as my phone wouldn't dill with my problem.The lady & the man I spoke to were extremely helpful & very patient with me being as I'm not very phone tech savvy.They guided me through each step to help me with my query.VERY happy.
July 2, 2025
Unprompted review
Reply from Saffron Building Society
Hello Janet, I'm so pleased to hear about your experiences over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
They genuinely care.
Every time I call or go into the society everyone is so pleasant and cannot do enough for you. It’s a breath of fresh air. And an actual branch on the high street! A rarity in itself.
July 2, 2025
Unprompted review
Reply from Saffron Building Society
Thanks for your feedback - it's great to hear. We hope to see you in branch again or speak to you over the phone again soon!
Zoe got to the point and solved my…
Zoe got to the point and solved my problem
July 2, 2025
Unprompted review
Reply from Saffron Building Society
Good morning, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
Simple and straightforward.
Simple and straightforward.
So lovely to be able to give instruction by telephone. Zoe was more than helpful in following my investment instructions. A pleasure to do business with her.
July 2, 2025
Unprompted review
Reply from Saffron Building Society
Thank you for sharing this, I’m glad to hear we were able to support you with your instructions. Please let us know if there's anything else we can help with in the future.
Fantastic personal service
Stacey was super helpful clear and nice to chat to. Made dealing with finances a pleasure. Its the sort of service you don't get from most financial institutions and it makes saffrom walden BS stand out
July 2, 2025
Unprompted review
Reply from Saffron Building Society
Thank you for reviewing us Jon, I'm so pleased to hear about your experience! We look forward to speaking with you again soon.
Freddie from halstead branch made our…
Freddie from halstead branch made our experience brilliant so helpful and fab to speak to!
July 1, 2025
Unprompted review
Reply from Saffron Building Society
Good morning Amelia, thank you for taking the time to give us your feedback. I'm so glad to hear this and we look forward to speaking to you again!
Zoe was patient and kind while i…
Zoe was patient and kind while i struggled to access the passwords and login details. Being dyslexia these things are more challenging for me. Lovely lady and was a joy to speak too on the phone.
July 1, 2025
Unprompted review
Reply from Saffron Building Society
Thank you for sharing this, I’m glad to hear we were able to support you with the log in process. if there’s any way we need to adapt how we communicate with you, please do let us know and we’ll do our best to help.
Consistent positive experience
Prompt, clear and guided support from Stacey. Staff always accessible for support in my experience.
July 1, 2025
Unprompted review
Reply from Saffron Building Society
Hello Jag, I'm so pleased to hear about your experience over the phone as we pride ourselves on our service! Please let us know if there's anything else we can help with in the future.
Saffron Building Society
Many thanks to Stacey who was very kind, helpful and patient when I needed support logging into my online account. Great service.
June 30, 2025
Unprompted review
Reply from Saffron Building Society
Thank you for your great feedback!
Stacey was very helpful
Stacey was very helpful and took her time to make sure all the details were covered. Very much appreciated.
June 30, 2025
Unprompted review
Reply from Saffron Building Society
It's lovely to receive such positive feedback, thank you for taking the time to review us!
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