SA Company Reviews 

I ordered a couple of the hats and I received the first one in excellent shape (box & hat). The other one arrived a few days later with a mashed box and warped hat. Sent pics and they sent another one with the same results. Contacted them again and they even changed the shipping address to go straight to my son in another state with hopes of it arriving there in better shape-and it did!!!! AWESOME CUSTOMER SERVICE AND CUSTOMER SATISFACTION!!!!!! Thanks SA!!!!

I ordered a hat and the box the hat came in was completey smashed. I took pictures and sent them to SA.
I was contacted very quick and was sent a new hat! Thank you for the awesome service SA.
Steve Doupe Citrus Heights Ca. Order # #3958290

Karol Z was amazing in helping me with delivery and was able to re send package free of charge since my first order was sent to my old address they corrected it free of charge will do business again

I've ordered from them before without an issue. But this time, it took almost a month to receive the order and when it arrived, the package was smashed. I took pictures to support my claims, but don't see anywhere to submit them. And naturally, the hats were smashed too. Very disappointed and will not be spending anymore money with them.

I ordered one item with a free item, I only received the free item. They told me I had made a mistake ordering although they accepted my order. Despite many emails all they offered was for me to return the free item at my cost which meant I would end up with no product but would have paid two shipping costs. Would not recommend using them ever. Zero customer service 0/10

Well I’m very disappointed because I Order different packages offers. On one I was supposed to get one hat free (write on my bill order) and to complete I ordered another one hat that I I pay 18 dollars.
I received my order in two times and never received the hat that I pay. I receive Only the one in the package that I ordered.
So after 4 mails to the customer service they finally answer me that I was wrong. I prouve that I was right with my bill but they give me another one story… I call that THIEF !!!! And now they finish with me they didn’t answer my emails.
Very very bad experience.

I ordered the 5 ring pack. One ring came in two sizes two big. Emailed customer support about it twice with no response. I finally called and while waiting on hold for 15 minutes did I finally receive an email since they never wanted to answer. But they did send me a replacement ring after that.

It took several emails before any actions were taken. Finally everything was resolved.

Was excited to try the new sunglasses in the tan/red orange color. Took awhile to get them and the arrived in GC. The lense is very dark compared to costa but figured what the heck for the price. Took them to the beach and fishing and when I cleaned them after the day of use the coating started coming off. I contacted SA thru chat and waited over 20min for a live agent. The live agent asked for pictures and I emailed them over and was told that salt water can affect the coatings but they will warranty them for a replacement pair for a fee! I have to pay to get the warranty pair which is ridiculous. They stated it’s a shipping and handling fee which I already paid on my initial order. I wouldn’t be paying for anything if the glasses weren’t defective to begin with. I’ll stick to my costas with lifetime warranty. (Yes I know I pay something for their warranty ) but you get what you pay for

The products I ordered showed up with the box completely smashed so the hats inside were smashed and deformed also. I immediately contacted SA and explained the problem with customer service and sent pictures.Although SA has no control of what happens in shipping they graciously refunded my money with no hassels and an apology. That right there is great customer service and greatly appreciated , thank you

Refusal to fulfill an order. I have provided emails with pictures of the order. It is very clear what was ordered. 1 Straw hat, 2 blue bucket hats and 2 white bucket hats. I received the straw and 2 blue bucket hats. Which they were completely damaged and yet no replacement received. Then I get an email that says the 2 white bucket hats are on there way. Yet still, since august 21st, no hats or replacement. Customer service is the worst ever, they disconnect from you after they say cant help. I was told that is not what I ordered. Again, i got the pics, you be the judge. No way to attach pics or emails..

Great products and great customer service.

Thank you SA.

Not a great experience. Ordered a hat over 3 weeks ago. Website clearly states 7 to 10-day shipping reached out to customer service and was told the product had already shipped. All the tracking information shows you as a waiting pickup from USPS partnership have requested cancellation several times. Emails going unanswered 1,000% would avoid this company.

I bought a hat and pretty much paid same price for shipping but something went wrong and it got shipped back (apparently) and the company have completely ignored all my e mails , blatantly not interested now they have the money , needless to say I definitely won't recommend and I won't be entertaining anything to do with them

Company is absolute trash. No form of customer service but messenger on their site. Takes 20 mins or more for a representative to come on. Probably some offshore rep. Secondly, no way to escalate issues. They have no managers on staff. Thirdly, they lie consistently about delivery dates. If a company has inventory in the states, it does not take 10 days ANYWHERE in the US for a shipment (except Alaska / Hawaii).

I WILL NOT EVER DO BUSINESS WITH THIS TYPE OF COMPANY AGAIN.

Got arm sleeves and looks and feels good. The best thing I road in the heatwave at 113F degrees in the sun and my arms I did not feel the heat from the air nor the sun. My shirt I felt more of the heat. They work great and was a great buy

I ordered a couple hats from this company and they gave me an expected delivery date, which it is now past my delivery date by a week and still nothing from the company. Offered 15% off my next purchase there won't be another purchase if can't even get this one right. This is seems to be nothing but a scam

Bought 2 straw wide brims hats and a bucket hat. Like the style and wide brim on the straw hats for max sun protection.
Wished they would have shipped in a sturdy box, straw hats were crushed on arrival. Was able to get them back into shape with some work.
My biggest complaint is that they advertise one size fits all but found that is not true. Have a 7 3/4” hat line on my head and all 3 of the hats are tight and uncomfortable. Tried stretching out but it goes back to the same tightness.
If you have a bigger head, would suggest shopping elsewhere.

I had an informative and efficient experience with a live agent on 08-29-2024 between 1:42 PM and 2:02 PM (we got disconnected).
Due to my intention of not revealing this person's identity, I will refer to this live agent as J.H.

SA Company has some sort of issue with their CAPTCHA which if you are not able to pass does not allow you to use a promo code before you make your first purchase.
This would be something to improve upon.

What does not need improvement is J.H.'s performance:
J.H. did a good job of informing what promo codes were available.
J.H. also informed me of a second promo code I could use.

J.H. informed me I would be subscribed to SA Company after making my first purchase.

J.H. is a good live agent.

Horrible company Customer service service this horrible. I leave them emails and I call them in no one ever returns your phone calls. They deliver my product completely smashed. My hat is ruined now.I'm out 40 bucks.
Please be aware, stay away from this company.
Yeah I don't min