Banner for Saily

Saily Reviews 24,851

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 18,833 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly experience, highlighting the ease of setting up and using the service, especially for travelers. Many appreciate the convenience of managing data directly through the app and the stable connection provided. The customer service is consistently described as excellent, with reviewers commending the staff for their patience, helpfulness, and efficiency in resolving issues quickly. However, some customers encountered difficulties with intermittent data connections or the service stopping unexpectedly after initial use. A few people also noted issues with the app's data usage tracking, where the app showed all data was used despite minimal actual consumption.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the ease of installation and setup.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the helpful and confident support,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, patience, and efficiency. Many reviewers... See more

Application

Reviewers highlight positive aspects of the app, praising its ease of use and clear instructions for eSIM... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Saily for a couple of trips while traveling and it’s honestly been way easier than dealing with physical SIM cards. Setup only took a few minutes, and the connection stayed stable... See more

Company replied

Rated 5 out of 5 stars

I have experienced a complex pritrying to install and CNN open Saily eSIM . Finally I asked for help via chat and was passed on to an assistant. The person I dealt with was extremely patient and helpf... See more

Company replied

Rated 5 out of 5 stars

I was having so much difficulty getting connected once I arrived in the UK. I used Saily’s excellent chat system and a real human-thanks Lincoln-helped me out. It was user error in my part and he pati... See more

Company replied

Rated 5 out of 5 stars

I've used Daily in Puerto Rico, UK, Greece, and Canada. It's been easy to use and affordable. There are some locations where coverage is limited, but I would expect that with an cell phone carrier

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Saily is a global eSIM service with travelers in mind. It offers eSIM data plans in 200+ countries, one-click installation, and 24/7 chat support, so you’ll always have a connection when you’re out and about. Visiting new places has never been easier. So travel, see, and experience. Just don’t forget your sunglasses and Saily.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super great

May 15, 2026
Saily logo

Reply from Saily

Hi Lucas, thank you for your kind words! We’re glad you’re enjoying your experience with us. 🌟

Rated 5 out of 5 stars

Waiting to see performance in few days

Haven’t used the app overseas yet- as I’m not overseas yet-but setup was well guided

May 15, 2026
Saily logo

Reply from Saily

Hello! Sounds like you’re off to a great start already. Glad the setup guidance was clear and easy to follow. Wishing you a seamless experience once your travels begin! ✈️

Rated 5 out of 5 stars

You had the best review

You had the best review. So far easy to sign on and load. Travel starts in a week and then we will see how well you keep us linked in.

May 16, 2026
Saily logo

Reply from Saily

Hi, Stephen! We’re honored that the reviews helped earn your trust. Glad setup and loading went smoothly so far, and we’ll be rooting for a strong connection throughout your trip next week! 🌍

Rated 5 out of 5 stars

Fast and helpful

Issue resolved fast and simple

May 15, 2026
Saily logo

Reply from Saily

Hello, Maria! Fast and simple resolutions are exactly what we aim for. Glad everything got sorted smoothly! 🌄

Rated 5 out of 5 stars

Great customer service

Great customer service. Can't speak to how well the eSIM work yet, because I'm not in Japan.

May 15, 2026
Saily logo

Reply from Saily

Hello, Charles! We're glad the customer service left a great impression already. Hope the eSIM performs just as smoothly once you arrive in Japan!🌸

Rated 5 out of 5 stars

easiest install .

easiest install .. i’ve tried many esims .. this one by far the easyiest

May 16, 2026
Saily logo

Reply from Saily

Hi there, Chris! That’s amazing to hear, especially coming from someone who’s tried multiple eSIMs. We're happy Saily stood out for its smooth setup! 🌍

Rated 5 out of 5 stars

Easy and clear so far

Easy and clear so far. Ask me again once Im in South Africa

May 15, 2026
Saily logo

Reply from Saily

We appreciate your positive feedback so far 🙇 Have a nice trip!

Rated 3 out of 5 stars

First time I..;)(

May 15, 2026
Saily logo

Reply from Saily

Thank you for choosing us! If anything, do not hesitate to reach us at support@saily.com. 🙇

Rated 5 out of 5 stars

Easy setup

Easy setup...haven't got to destination yet tho..hope it works!

May 15, 2026
Saily logo

Reply from Saily

Hello, if you'd need any assistance, feel free to reach us via the Saily app!☀️

Rated 5 out of 5 stars

Esim

Was very easy and fast (less than 5 minutes)

May 15, 2026
Saily logo

Reply from Saily

Hello, it is great to hear you had a smooth start with the service ☀️

Rated 5 out of 5 stars

Very responsive

Very responsive. Gave me a clear path towards resolution. Didn't require unnecessary information.

May 15, 2026
Saily logo

Reply from Saily

Hello, thank you for your review. We are glad you had a smooth experience ☀️

Rated 5 out of 5 stars

Did what it said on tin

Did what it said on tin. Big up all the gear discount

May 15, 2026
Saily logo

Reply from Saily

Hi, Tom! So glad to know you've had a great experience with us. Thanks for the rating! 🙌

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look