Sainsbury's Energy Reviews 

Very efficient and great customer service.

Yemisi was very friendly and helpful.

Prompt, helpful replies from my contact, who clearly understood the problem. I've only just moved to Sainsbury's energy, but this exchange was a great, positive, advert for them.

If this is maintained in the future, I will be very happy with my decision to change supplier.

Great customer service , I was dealt with by Connor and he was quick to reply and get my problem sorted straight away , been with Sainsbury's energy for years now and never been disappointed

After many years in the same place, I had to tackle the difficult task of moving to a new place. I contacted Sainsbury's Energy to help with the transfer to the new place. I ended up exchanging many emails with one of the representives - Hayley - Supersonics 🌻 - who helped me with every step of the way. They were an absolute star. I knew what was happening and when, they answered my questions quickly and helped with all the tricky bits of a new tariff and switching to the new address. I was very grateful to have had the help I got, which was quickly done, clearly explained and no stress or worry.

Sainsbury’s energy has been nothing but a nightmare in the past 12 months. They have refused to honour promises made by engineers working on their behalf (recorded on camera at the time), they have entered incorrect meter readings and have needed me to work the correct costs out for them on one occasion. They have raised direct debits values, then gone on the record saying it would not change and reverted back to the original direct debit to then ignore all that and raise them again. This has resulted in me raising multiple complaints in the year, contacting customer support nearly every month for four months pointing out their mistakes and resulting in them offering me £30 compensation each time they mess up, which has resulted in them paying off any debit I had accrued over the year. They have also not changed the meter serial numbers/models on the national database when they changed my gas meter which meant my new provider (octopus) was going to have to fit a new smart meter. Octopus however corrected this in one day and have been amazing and made Sainsburys Energy look like a poor example for an energy company.

The final straw, I have just swapped to my new provider and my Sainsburys energy account was in credit by £103 but in Sainsbury's stupidity they are showing me in debit by £1700 because they’ve messed up the meter details and issued a bill on a Saturday when no one is in the office to correct it, why do that when the bill is obviously wrong when looking at the past months details and comparing the meter details.

I do not rate this company and can not recommend them to anyone due to the stress they have caused me over the year, and especially today while I’m waiting for Monday to contact them to correct their latest mistake, again.

I've been a customer of Sainsburys Energy for a few years and their customer service is excellent. Phones answered quickly and agents very helpful. Recently emailed a query and Connor responded within hours and query resolved. Highly recommend.

My queries were dealt very efficiently with speedy replies. This information was clear and given in a friendly way. Well done and thankyou

I recently switched to Sainsbury's Energy but Nectar were slow in awarding the points promised. Hayley handled this quickly and efficiently and I am now the proud owner of 4000 points. Happy customer.

Thank you. My email communication was responded to quickly and efficiently which was reassuring and I was not left to wait days for a response.

Sorted the problem efficiently.

I was unable to re-new my tariff to the correct date contacted E.ON NEXT on WhatsApp had a little wait but Hayley updated my tariff and sent email confirmation. Thank you Hayley Team Supersonics

Billing error of £170 applied to my account 7 months after Sainsbury’s error, also be warned the nectar points are inexplicably capped, once you reach the cap the points are stopped until 12 months has passed meaning there is literally no reward scheme for around half the year if you shop at Sainsburys and collect points there, prices were more expensive than Octopus so I switched,

In summary, in one week there was a massive billing error, nectar cap applied (which is insane) prices more expensive than competitors

Hayley and Lauren in customers service were very helpful

A lady called Rebecca sorted out my issue with being put on the wrong tariff. She was very pleasant and all sorted via email over an hour or so in the evening. Excellent!

Thank you Connor for making the process of changing my account details so simple. I wish all companies worked like this! Many Thanks 🙂

Sainsbury’s Energy have supplied both gas and electric to both my and my father in law’s home for 3 years. Although there were initial problems managing both accounts online without confusion, this was sorted and has worked well. Last night I contacted Sainsbury’s Energy to say that we had moved home and a reply came first thing today, Saturday morning sorting everything including the final billing and rebate. Connor who dealt with it was excellent and the experience was efficient, friendly and without complication - great service
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Rebecca was really efficient in answering my request to close my account due to moving house.

Queried why I couldn’t leave gas monthly meter readings online, as electricity reading was fine. We had our smart meter changed last year due to failure of gas for central heating during winter. No problem since then when an old type meter was installed to replace faulty one. We then had a debit bill of nearly £1000!! Phew. However Hayley sorted everything out satisfactorily for us, via numerous emails and sending her photos of our gas meter. Thank you Hayley, you’re a star.

Excellent and immediate response, support and assistance

Customer services folk responded very quickly when I had a problem with my final bill. An incorrect charge of over £550 was quickly rectified after I queried it and an explanation provided.