Sainsbury's Energy Reviews 

Connor delivered excellent customer support.

Responses to my request were dealt with Promptly, efficiently and courteously by Rebecca.

If I could give ZERO stars I would. Absolutely diabolical service. Customer service department OVERSEAS. And these guys haven't got a clue.
Don't be surprised if your CHASING YOUR MISSING NECTAR PIONTS, More or less every month. And then getting batted BACK & FORTH between Sainsbury's Energy & Sainsbury's Nectar. Each department blames each other. And you as the customer are stuck in the middle of their nonsense. Best thing any potential customer can do is: BUY YOUR ENERGY FROM ANOTHER COMPANY.

Great service from Connor, super fast reply’s to my questions. Give Connor a pay rise.

I wanted to stay with eon after a terrible time trying to switch elsewhere. The communication from them was prompt, to the point, polite and no call centre where it's automated. Yay!

Hayley was friendly,helpful and professional.My issues were understood and appropriate action taken to try and resolve them.I was very impressed with the service.Rare to find nowadays.

Rebecca helped me to sort out my direct debt payments and was very helpful and understanding. I’ve been with Sainsburys Energy for a few years and their Customer Services have always been very good. I like their Smooth Renew where I get the best price with no effort.

Having moved from British Gas because of incredibly poor customer service - I can say that the Sainsbury's service is magnificent. Great knowledge and skills to answer queries, no cut and pasted replies - and just personal attention from one adviser - instead of a call centre data base. I don't know how they do it but honestly - if you can switch, you will not be disappointed. In this day and age to have the connection to just one person who sees through the whole query until resolved, is unheard of. Connor has obviously been well trained but more than that it actually appeared that he cared about the challenges I had getting the right meters and readings. I wish I could broadcast having found this level of quality when dealing with call centres - because it is scarce today!!Just can't rate the service Connor delivered highly enough. Thank you !!

I tried to switch to a new tariff on Sainsbury's Energy but the website was not working properly. I emailed the customer service and Connor very promptly sorted it out for me

Rebecca provided prompt responses with full, detailed answers. She was a very helpful and competent adviser

Sainsburys Energy as far as I’m concerned have the very best customer service in the industry- shame they are owned by Eon as they are the worst. Lauren was superb all this week with a problem caused by Eon. Absolutely excellent, prompt, knowledgeable, fair and friendly person. I can recommend Sainsburys Energy customer service, especially Lauren!

Absalutely excellent help and advice from Rebecca today with changing my tariff and payments. I'm happy to recommend Sainsburys Energy.

Moving out of my house. Emailed details as per the instructions on the website and then had an email back from Rebecca who sorted it all out for me within a very quick time. Amazing service, it felt personal and was dealt with quickly.

Excellent customer service

Quick response and courteous efficient service.

I had a query about not receiving points, my query was delt with by Rebecca who went above and beyond to try to sort my problem however due to the fact that our card had previously been hacked I couldn't supply her with enough information.
Through out my correspondence Rebecca stayed very professional and tried her best to help she was a great ambassador for your company

Consistently delivery excellent customer service ! Most recent interaction with Connor was polite, professional and made me feel valued as a customer. Well done Connor and all of the team at Sainsbury energy 👍

Switching away from Sainsbury's Energy and the gaining company made a mess of the transfer. Rebecca at Sainsbury's helped to smooth out any issues at their side despite being the losing party. Answers were very prompt and helpful. Not very often now you get this level of excellence. Well done Rebecca and thank you.