Sainsbury's Energy Reviews 

Smart Meter In House Display failure was resolved quickly and professionally by agents I spoke with. The matter had to be referred to their Smart Team and I was kept fully advised of progress throughout the enquiry. Very satisfied with the service given to me.

Called this morning to chose my next fixed tariff. The request was effectively managed, details confirmed and the selection put in place. A most efficient transaction and my thanks for a pleasant and simple interaction.

Asha understood my problem and dealt with it effectively and politely. Was a very nice change from experiences with other organisations.

Very helpful in ensuring that I changed from my variable rates to their 18month fix v2. Thank you because online I’d been unable to get the system to acknowledge my request!

Dreadful. They tried to change my DD from £150 to £586 a month when I was in credit! They try and take more and more every month even if you are in credit. Completely incompetent. Do. Not. Use.

I needed to sort out problem with my final bill after moving home. Emmanuel was attentive, understood my problem and was able to resolve it.
Excellent customer service. Thank you.

They are ok with their prices and customer services reps but they are UNABLE TO SORT THEIR NECTAR PROMISES! This is my 3rd year with them (hoping that they sort this out) but unfortunately it takes me lot of time and efforts to get in touch, explain over and over again that they are not fulfilling their promises and yet again, after extending my contract with them, no rewards received. I have the feeling that the Nectar reward renewal is an empty promise and they benefit from people not really bothering to follow it up and hold them accountable for their promises!

Emmanuel was very brilliant in rectifying and assisting professionally with my queries.

Great job, highly recommended!!

Had to call up about a final bill and refund and Asha was very helpful.
It's a shame Sainsbury's couldn't meet my needs on costs as I would've stayed with them. Customer Service has always been excellent in my experience!

I contacted Sainsbury’s Energy as my final bill didn’t include gas usage, so a refund couldn’t be given. Rebecca replied to my email and sorted out the whole issue in a very prompt and efficient manner. A refund will be heading my way. Excellent service.

I had missing nectar points for a sign up bonus. They should have been credited long ago. I called Sainsburys Energy who put in a query form for me. Within less than 2 weeks, the issue was resolved and the points credited. Very good and helpful service and a quick turnaround.

Great service. Got through on phone very quickly. Helpful knowledgeable on the other end. Listened carefully to probkem. Checked understanding. Was very reassuring and helpful and is checking my accounted make sure all is well. Very pleased with while thing

Very friendly and helpful

Sainsburys paid attention to my concerns and we reached an amicable agreement on the level of ny Monthly Debit that will ensure I am in control of my Account

Connor was exceptional got my application processed quickly

Very helpful email help - and good communication.

Rebecca has been extremely helpful in arranging my EV tariff after having no response from the online expression of interest.

Had need to discuss account following transfer to new supplier, readings needed updating on account (as had input as normal but the gas failed to be included on final bill). Asha was really helpful and ‘tidied up’ the account so that final bills would be actioned and refund to follow. Very helpful. Would also return to Sainsbury’s Energy - would have stayed if they had provided comparable deal!

Fantastic communication considering I emailed after 9pm. Thanks Rebecca!

Rebecca responded very quickly by email and provided just the relevant information. Made the moving process very straightforward.