Sainsbury's Energy Reviews 

Sainsbury's Energy has its pros and cons. While some staff are helpful, like Asha and Rebecca, sorting out issues efficiently, the overall service can be inconsistent. Problems like missing nectar points and lack of clarity between departments are frustrating. The direct debit and account management processes are generally straightforward, and the personal attention from certain advisors is appreciated. However, there’s definitely room for improvement in communication and resolving customer concerns smoothly. An average experience overall. ***

Yet again a terrible service from Sainsbury’s energy. My meter is faulty and they want to replace it but they can’t understand that people work from home and can’t have electricity cut off for a random time in the day, only giving a vague AM or PM slot.
Also they want to charge me some fictitious amount based on some calculation of past usage which they won’t reveal how they have come to.
I feel like I’m being ripped off and treated like an idiot again.

After 5 or 6 attempts to get sorted Ashley was the only one who knew what he was talking about and got things sorted he actually got back to me as promised and is a credit to your company the others promised they would sort things but they never did and never got back to me not very good for customer relations

Very good as i could not send my meter readings but now all sorted

I have been trying to switch my energy to Sainsbury's since the 28th November 2024 (6 weeks this Thursday) and I am still no further on with it.
Their tech team either can't or won't fix the online switching form. If they can't do the job sack them and get someone in who CAN rectify the fault. It's just not good enough.
Katie in customer service has been brilliant. Keeping me informed on a regular basis (and I mean every 2-3 days).
I emailed her this morning but the reply I got was obviously from someone else who isn't interested/bothered. The reply was VERY brief. No name on the email just said they had passed it on to the relevant department. Regards Eon Next. That was DONE 6 weeks ago and there is an open complaint on my account. Totally incompetent person.

I telephoned Sainsbury’s Energy to ask for some advice about claiming for recent power cuts as I had read conflicting information online. Ashley found me the relevant information and emailed a link to me whilst I was online. He was very helpful and friendly and assisted me with this although technically it isn’t the responsibility of Sainsbury’s. He checked I knew what to do next.
It would be lovely if all call centres were so friendly and informative, they also answered really quickly and I didn’t have to wait to speak to an adviser.
Well done Sainsbury’s and Ashley!

Im already with Sainsburys but I called them to enquire about changing to a different tariff. They were so helpful friendly and professional and never tried being pushy. Such a shame all call centres are not the same.
Thanks for tour help.

Helpful representative, sensibly changed direct debit to variable.

Wanted some help understanding how to read a new Smart Meter reading as we are moving home. The new meters are nothing like the easy to read old ones. The agent who helped "Ashley" advised me not to worry and he would do it remotely on the day of the move. Cannot fault him one bit. Thank you

1st class service from Emanuel of EON no messing about right to the point,couldn’t have been easier.Thank you very much.

I had a small problem with Eon decreasing my direct debit. I contacted them requesting that it should remain the same. It was sorted the next day.

The watsap contact is great, very easy and they were able to deal with my query straight away

I have just moved into a property and needed my supplier updated i contacted Sainsbury's and an employee called Shane B has dealt with me and he has been more than helpful threw out helped me add all my new meter readings got me a great monthly deal answered all my questions very very promptly. He is a wonderful employee!

I spoke with Sharon today regarding my meters that's were soon going to be out of date,she explained everything to me in clear English and sent me some additional information on other Tarrifs.
Thankyou.

Great Customer Service
As an existing customer of Sainsbury’s Energy I wanted to change my tariff. I was connected to Ashley, Customer Service Adviser, within 5 minutes of phoning. He answered my queries and showed great patience in guiding me through the process using my mobile account. As a senior lady this was greatly appreciated. I would definitely recommend Sainsbury’s Energy for excellent customer service.

Great service team - Ashley and Florence were super helpful

I spoke to Asha to advise my 90 year old father in law had moved from his property to a nursing home to receive end of life care. Asha dealt with my call in a very professional and sympathetic manner offering clear help and advice. Outstanding service, thank you.

Asha was polite, supportive and efficient and resolved my query promptly.

EON suggested a better tariff was one available through Sainsbury's Energy so swapped. Painless and efficient.

Very helpful chap (Ashley). I felt confident that he would genuinely help me with the issue I had. We will see if it will come to fruition.