Sainsbury's Energy Reviews 

I provided my meter readings on the day I took possession of a vacant property, then supplied meter readings 8 weeks later as the property was still empty and no bill had been sent. When I eventually received a bill it was accompanied by a letter saying £25 had been added to my account for the non-payment of a non existent bill and informed me that my account was being passed to a debt collection agency.

Brilliant customer service and transfer over really good too

I am totally stressed , last month said my balance was £3000 + in credit i asked if it was a joke, they said they were investigating it. Now telling me i owe them £820.90 this is because they apparently have not charged me correctly, from 2021 and their system has made errors. I have paid what i was requested every month by direct debit and mainly been in credit. I already pay over the odds for gas and electric. Look out if they audit your account and they have undercharged. . I am a pensioner no way i can pay this! Told thrm
I shouldn’t pay for their errors! Waiting for feedback. Lodged a complaint!
Wayne contacted said they cant take money gir more then 12 months ago i said why then was it put on my account, he stated in order i contact them to investigate. Im not sure i agree mor vulnerable people without a voice may have just paid or become very distressed. I am not happy with their explanation. I have also had lots of issues trying to collect my reward nectar points! Not good enough.

I can't thank Ashley enough for persevering with my issue and for arranging for a meter engineer to call at my house today. I really felt that he wanted a good outcome for me. The engineer has yet to arrive so I can't comment on the outcome of his visit but I'm hoping for the same positive result

Really quick response and super helpful advisor / advisors.

Great help from Ashley with my bill and organising a smart meter

Excellent help today from Ashley, sorted problem with my bill

Easy to use the WhatsApp feature. Polite and efficient response.
Quick to respond and problem dealt with quickly.

Total shambles, I had a stroke in January and was in hospital until February, missed a payment but cleared arrears upon leaving hospital, staff at eonnext who manage the accounts totally incompetent! Now negative markers on credit file that they wont discuss as its not their problem! Zero customer service and ceo email replies with zero help!! Total shitshow **** stay away****

Transferred to a different energy supplier. They didn't start my refund of credit balance until I contacted them and then 7-10 working days to receive payment is not acceptable in this day and age. I managed to send a payment this morning to someone from my account which has already arrived. Not just Sainsbury's that take this long but it's wrong that anyone can take this long to process a refund.

Ashley was amazing today should be proud of his customer service needs praise and recognition for his kind actions 100 % good customer service thank you !.

If I told you that I'd messaged my energy supplier on WhatsApp after 5pm on a Sunday evening, got a reply from them that evening, (within 10 mins), got a quote for a new tariff and got transferred onto that tariff, you might think I was making it up - but I'm not - Sainsbury's Energy sorted it all. A shout-out to Shane at Sainsbury's Energy for his help and professionalism.

I spoke with Ashley who was extremely helpful, courteous, and professional. He explained my new account very well to me, when it would start, etc...

Great service... Thank you

Very helpful, demonstrated they really want to help - took the time to understand the situation and find a helpful solution.

Just a quick query that was dealt with quickly, professionally and friendly. Thank you

My call was answered promptly. Emmanuel was very helpful.

I waited less than 2 minutes for my call to be answered. Ashley was very helpful and was able to give me the information and advice very quickly.

Wonderful service. Just had a new smart meter fitted and now I know how to read the meters properly. Engineer was thorough and I was able to easily chat via WhatsApp to customer service who finished the process. Thanks!

I waited less than five minutes for my call to be answered. Clear information and advice was given and the problem was quickly solved.

I wouldn’t rate them even a star, if possible!

Their customer service is very poor.
As a customer, you don’t have direct access to a Complaints Team.

I received my bill for January 2025, and I was charged for October 2021 - April 2022!!!!
Unbelievable, Sainsbury’s!