Worst hospital & surgeon experience!
I will start by saying, this experience took place between 2/12/24 & up until 6/12/24 when surgeon, Dr. Hirose and St. Alphonsus Coughlin Foot & Ankle Clinic services were terminated. This was the worst experience I have ever endured by a doctor, and hospital clinic, ever. I was referred to them, but, I never would refer anyone to this doctor, Dr. Hirose, or St. Alphonsus, or any of St. Als clinics or hospitals. Realistically, they dont deserve any stars because the hospital and ultimately, Dr. Christopher Hirose failed in my care after major foot surgery. After explaining the experience to Patient Relations in 2 separate complaints, and failure of a doctor, clinic & hospital to accept any responsibility for lack of care, hippa violations, prescribing medications that I was allergic to, and failure to provide information prior to surgery and gas lighting my concerns as a patient. This doctor was late to every appointment that I attended, this is absolutely unprofessional. His time is no more important than my time, after all, he works for me, and wasting hours of my time because you planned clinic hours inadequately, is your responsibility. A week prior to surgery, I read in my profile and my chart the surgery I believed to be having, this was not the surgery I received because I never received paperwork by Lisa, or Dr. Hirose. I called multiple times, talked to Amy and others about this, never got it. A person should always receive a surgical packet prior to any surgery so they understand what they need to do, prepare for etc. NEVER RECEIVED! I experienced unprofessionalism day of surgery, pre surgery, and post surgery. I was given a medication I was allergic to, the first nerve block did not take, so I had to be given another one, I listened to employees talk badly about patients and former employees. I was appalled. This is utterly so disrespectful and disgusting. My surgery was to take place at 1:30 pm and this doctor didn't operate until about 6:00pm. How is this acceptable? The nurse said he would be late, that is beyond late. He didn't even voice this to me prior to surgery. I had an allergic reaction after surgery and this doctor and clinic after failing to respond to 2 separate phone calls, to on call doctor and I ended up in emergency room on 2 separate times. His lack of patient follow up and duty as a doctor: Do no harm, I was in allergic reaction and liver inflammation due to bad decisions and choices. I had to ultimately terminate this physician due to this gross errors, lack of trust and experiencing horrible experiences by this hospital. I don't trust this hospital or this doctor. Do your homework, ask questions, question the doctor, staff and dont just trust they will do the right thing. After filing complaints of my repeated experiences, I terminated the relationship so I could get the real care I needed, because I was not getting it. Mind you, this is so hard when you are only 4 months post op, to find a doctor that will take your care over when the first surgeon botched the care. People deserve real, informed, professional care.