Salbini Reviews 449

Super helpful team managed to find some spare parts for an outdoor shower couldn’t find elsewhere. Thank you to Antonio.

Great communication, fast and clear answers. They managed to find a product for us when no one could!

About eight months ago, we ordered a light all the way to South Korea. Due to renovation delays, I only got to open it recently. It was packed so securely! However, when I finally opened it with excitement, I discovered that the manufacturer had sent the wrong color (even though Salbini had placed the correct order).

Since it had been such a long time, I didn’t expect much but I reached out anyway because I knew how excellent the Salbini team is. And to my surprise, they immediately contacted the manufacturer, and now the correct colored replacement parts are already on their way to Korea!

I have never experienced this level of after sales service anywhere in the world.
Thank you so much, Salbini team! You are truly the best!

I ordered a rangehood that used to be sold in Australia, but no longer. I ordered the rangehood from Italy though Salbini in Australia. The transaction was transparent from beginning to end and when I didn't understand part of the process, Salbini helped.

This is my first contact with Salbini and Mr Antonio Pepe. Very professional communication. Very responsive. Big thanks!

I was unable to source a suitable size range hood in New Zealand which lead me to enquire with Salbini. Antonio provided excellent service and arranged international shipping with no issues. I highly recommend Salbini.

I had an outstanding experience purchasing furniture directly from Italy through Salbini. The process was smooth from start to finish, with clear communication and support at every step. The Salbini team managed the entire import and delivery process flawlessly, and my furniture arrived in perfect condition. They provided expert guidance on style and fit, which helped me choose pieces that truly elevated my space. I highly recommend them to anyone looking to bring unique, high-quality Italian design into their home. Absolutely a pleasure to work with!

We ordered a Smeg induction cooktop from Italy (via Salbini) as it was not available in Australia anymore. The cooktop arrived from Italy in perfect condition, timber boxed. Salbini were on time and upfront with costs. As an Interior Designer I'd certainly use Salbini again.

We purchased a number of Gaggenau appliances for our new kitchen from Salbini. The communication, timelines and delivery were as promised with the Australian wharves causing the only delay. The packing was exceptional and arrived safely to its destination. Great value compared to buying locally.

100% Satisfied
I thought Salbini was too good to be true when I first came across them but after reading the reviews and making some enquiries, I took the plunge. What a great decision. We have bought a few times from Salbini and have only had great experiences with Filippo and his team. Not to mention the amazing Gaggenau appliances! We purchased quite a few and have used them for many years now without any issues whatsoever. The only time we needed help was when we misplaced the magnetic control knob and Filippo was only too willing to help us trouble-shoot the problem (which was our fault). I could not recommend Salbini enough and have done for family and friends. Keep up the great work Filippo and I look forward to working with you again in the future.

We were first introduced to Salbini when we ordered a dresser to be delivered in Hong Kong. Due to a relatively straightforward experience, we reached back out to Salbini Italy for a much bigger project: to furnish our new home in Canada. We liaised directly with Filippo Salbini who informed us that we would have to order through their US branch: Salbini US, which is run by Tom Landry. Filippo insisted that working with Salbini US would be consistent with Salbini Italy, stating that “talking to Tom means talking to Salbini, and Salbini can be trusted blindly.” Unfortunately, this proved to be categorically false.

Throughout the entire process, we faced countless transparency issues – particularly in regard to shipping costs and custom fees. We understand that Canada and Italy have a treaty (CETA) where no import duties apply for Italian furniture. So we were surprised to receive a large invoice from Salbini US for customs and duties. Upon requesting supporting documentation, Salbini US sent us redacted documents. The company claimed all redacted was proprietary information and refused to provide us with the original invoices. When they threatened to hold shipment until we paid the invoices, our hands were tied. We had already paid for our furniture in full.

Once we received our furniture, we found that they mistakenly shipped us the wrong mattress (one that was inferior in quality and half the price of what we originally ordered). When we notified Tom of his mistake, he cursed out our representative and refused to rectify the situation. We then reached out to Filippo directly, at which point he conveniently stated that our business was with Salbini US and not Salbini Italy in an attempt to evade responsibility. He now claims that Salbini US is an independent company that Salbini Italy only sells furniture to. Filippo gave us two options: either buy a new mattress from Salbini at cost or wait to see if he can find another buyer for the mattress his company incorrectly shipped to us. Both options are a slap in the face and neither work to remedy the situation. At the very least, Salbini US should be held accountable for their own mistake. It is on them to ensure we get the mattress we ordered at no extra cost to us. It is absurd for Filippo to suggest that we are responsible for reselling a mattress we never agreed to purchase. He did not even offer the bare minimum of refunding the difference between mattresses. Sadly, this mattress situation is one of many tiresome and offensive interactions we've had with Salbini US. The entire experience has left a sour taste in our mouths. If you are an overseas buyer, it's important to know that there is a distinction between Salbini Italy and their international counterparts. We have realized that Salbini Italy is just a procurement company selling furniture to their overseas counterparts and they will not take responsibility for your purchase through your local Salbini branch. If you choose to work with Salbini US, beware that they require you to pay upfront and that they hold your furniture ransom while they rack up undiscussed and unapproved charges.

Filippo is the person you definitely can trust with. I ordered Gaggenau appliances with 7 months waiting period, it came to Melbourne on time. Then I knew I made the right decision.
2 days ago my induction cooktop was installed, but showed “error”. I talked to Filippo, tried to get come professional contractors to fix. He just said: “get your electrician to look at it”. He was right! It’s the connection issue!

I highly recommend Salbini after multiple orders. Great product range, fantastic value proposition, and professional service - what more could you ask for! Speak with Filippo or Antonio and you can't go wrong

Excellent service from the team at Salbini. Everyone is apprehensive in dealing with overseas suppliers in this current environment for fear of not getting what you paid for. From my initial contact through to delivery, Filippo, Antonio and everyone involved were fantastic.

I have ordered 2 washbasins for a fast track Hotel Mock-up project from UAE . The product received to us in Good quality . Unfortunately i have received the item with a delay of 2 weeks from agreed date . Luckily i have some other delays in Site so we were not kicked out from project . Appreciate at least Salbini updated us the real status to us . Looking forward to work with your more with more precision . Thanks.

From the moment I reached out with my concern, the customer service team was incredibly attentive. Not only did they acknowledge my issue promptly, but they also demonstrated a genuine commitment to resolving it. The level of care and attention I received from Salbini was far beyond what I had expected. Very happy experience!!

An incredible experience - from Italy to Australia. The shipment even arrived a week early. Perfectly boxed-up and secure. It's rare I ring a company and thank them for their service.

Filippo and Antonio were great to deal with and imported Gaggenau kitchen appliances. Their door to door service was very smooth with clear communication from start to finish and regular updates. They were packed very well and saved quite a bit when compared with AUD prices.

I had a specific bathroom product I wanted replaced. Tried everywhere in Australia and on line to source to no avail. But Salbini sourced it and sent from Europe with no drama or exorbitant cost. Impressive.

This company seems to have a good management structure with a genuine focus on customer service. They made my online purchasing and delivery process simple and the information provided was timely and accurate 👌