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Sallie Mae Reviews 

5,858
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 5,681 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention the remarkably fast application process, noting that approvals happen within minutes and online navigation is completely straightforward. Additionally, people truly appreciate the polite and highly knowledgeable support staff who take the time to patiently answer questions and explain financial options clearly. However, some people mentioned experiencing frustrating communication hurdles and receiving inconsistent answers when speaking with multiple different representatives over the phone. Reviewers also noted that the overall procedure could sometimes feel unnecessarily convoluted, requiring extra time and effort to successfully navigate complex requirements or call back repeatedly.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting seamless navigation, fast application... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are remarkably... See more

Staff

Customers had positive experiences with staff, frequently highlighting their patience, kindness, and deep... See more

Service

Consumers find service to be positive, highlighting fast, efficient processing and helpful staff who provide... See more

Application

Reviewers highlight positive aspects of application, consistently praising the quick, simple, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m so grateful to Sallie Mae for providing the funding I needed to continue my college education. I was worried I wouldn’t be able to make my tuition payment this week, and receiving these funds brou... See more

Company replied

Rated 5 out of 5 stars

Ms. Lisa provided exceptional service. She was very kind and knowledgeable, taking the time to answer all the questions my cosigner and I had. This was the fastest application call I've experienced, a... See more

Company replied

Rated 5 out of 5 stars

I spoke with Lena, and she was an absolute delight. She was very kind, polite, and very informative. She answered all my questions and helped me with my graduate loan application. She made this proces... See more

Company replied

Rated 5 out of 5 stars

It was a great experience based on how convenient the application process was. The approval arrived in minutes and all of the steps were easy to follow. Sallie Mae really came through and helped us ou... See more

Company replied


Company details

  1. Financial Institution
  2. also in
  3. Bank
  4. Loan Agency
  5. Savings Bank

Written by the company

We’ve helped millions of students and families reach their higher education goals, and we’re ready to help you, too. We’re your go-to partner for planning and paying for school, saving for what’s next, and way more. We offer Sallie Mae® undergraduate, graduate, and career training loans, plus savings options like Sallie Mae® high-yield savings accounts, money market accounts, and certificates of deposit to help you hit your goals. We’re continuing to grow, with new products and guidance made to support you through finding the right school, going after scholarships, making sense of financial aid, and the hundreds of other decisions along the way. Everything we offer comes together under one mission: supporting student success. Because going smarter changes everything. Deposit products are offered through Sallie Mae Bank, Member FDIC.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,858)

5,794 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast, transparent, and completely hassle-free process!

I couldn't be happier with my experience. The entire application was quick and seamless, and the level of transparency provided at every step gave me complete peace of mind. No hidden fees or unexpected delays. The customer service was top-notch, answering all my questions promptly. Highly recommended.

October 13, 2026
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Reply from Sallie Mae

Thank you for taking the time to leave a positive review, Crecencio! We really appreciate the feedback about the application process. We're glad to hear that you received great service when needed.

Rated 5 out of 5 stars

Mary was a lot of help in completing…

Mary was a lot of help in completing the application.

October 13, 2026
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Reply from Sallie Mae

We're very happy to hear that Mary provided you with an excellent experience, Kristi! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Enjoyable experience

Sherry was sweet, patient, and explained things thoroughly.

October 13, 2026
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Reply from Sallie Mae

Thanks for sharing your experience with Sherry, Donovan! We love hearing when our representatives provided good service.

Rated 5 out of 5 stars

Very easy process

From start to finish the process was simple and easy

October 13, 2026
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Reply from Sallie Mae

Thanks for the 5-star review, Anjanette! We're glad you thought it was an easy process.

Rated 5 out of 5 stars

If you need loans, they are good

Unfortunately I have had to get various loans for my kids, but Sallie Mae is relatively easy to work with. The app is helpful.

October 13, 2026
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Reply from Sallie Mae

Thanks for the 5-star review, Brian! We appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Sallie Mae is a good deal when you are…

Sallie Mae is a good deal when you are putting 3 children through college. The loan application process is relatively simple. I would say that moving funds is not a transparent process, however

October 12, 2026
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Reply from Sallie Mae

We appreciate the feedback, David, and are glad that you found the application process easy. Thank you for leaving a review!

Rated 5 out of 5 stars

Everything went great

Everything went great. Didn’t have any issues with applying for the loan

October 12, 2026
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Reply from Sallie Mae

Thanks for the 5 stars, Kinard! We appreciate you taking the time to share your experience with us.

Rated 2 out of 5 stars

Usury-maxxing

Getting the loan was easy and all the info was clearly listed and informed me enough to understand what I was getting myself into but 17% interest is definitely usury and a very unfortunate amount to be levying on us poors who are trying to better their position in life.

October 12, 2026
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Reply from Sallie Mae

Thank you for sharing your feedback, Josh. We’re glad the loan process and information provided were clear and easy to understand and also recognize your concerns regarding the interest rate since financing costs are an important consideration when selecting a loan. Interest rates are determined using a variety of factors, including information provided during the application process, credit history, and other underwriting criteria. Because each applicant's circumstances are unique, loan offers and interest rates may vary.

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