You have to be prepared to wait for your order, they say 'dispatched the same day' but that's only part of the story, the warehouse isn't UK based. The goods arrived 13 days after ordering. To be fai... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering process was easy, good range of products at very competitive prices. Delivery was a real let down, not only did it take 12 days, it was actually delivered to the wrong address (correct addres... See more
Products haven’t arrived yet. There is a delay in shipping but no one told me and I only received a message from customer service that there is a delay but no delivery day or any further information.
Company replied
This is the first time and the last time I will use Salon Total, my items arrived 2 weeks after ordering by which time they were no longer needed. When you say 'buy by 10pm for shipping today' cus... See more
Company replied
Company details
Written by the company
Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- +442080680805
- customerservice@salontotal.co.uk
- salontotal.co.uk
2.7
Poor
380 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I still haven’t received my order!!
December 28, 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Reliable
had my doubts after reading the Trustpilot reviews, but the parcel arrived fairly quickly and the price was very competitive.
December 28, 2025
Unprompted review
Not fit for purpose
I ordered two items on the 17th December 2025 and still have not received it but you have took payment it’s not good enough, it is misleading and it’s incompetent you don’t retain customers like this.
Please change your delivery company if that is the issue!
I have contacted you via email and on what’s app I order number is 3220983
December 17, 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
I ordered december 15th as a christmas…
I ordered december 15th as a christmas present. It never arrived and tracking link says it's still with salontotal and when asked they say they shipped it. No idea where the package is. Will contact the creditcard company to get my payment back
December 27, 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Dreadful Company. Poor customer service. AVOID!
I ordered several items for my niece for Christmas on 14th December. It is now 27th December and the items have still not been delivered. According to the delivery service (Yodel), they have not even been dispatched. I emailed Salontotal to convey my disappointment and received a curt email back from Annie, without as much as an apology or any resolution to my predicament. Dreadful company. I will not purchase from them again.
December 14, 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
It could be down to the time of year
It could be down to the time of year, however I received an email confirming my order had shipped 15/12. Sadly that is all I know. It is not showing with the courier who informs me they haven’t yet received it. I have contacted Salontotal but am yet to receive a response (obviously as it’s Christmas). I was not made aware of any potential delay until I had paid for my items and am not convinced they will be received.
December 27, 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Two weeks later I’m still waiting for…
Two weeks later I’m still waiting for my order to arrive.
I contacted Customer service and just got a computer generated message back
December 14, 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
I have not received my package from you.
I have not received my package from you.
December 13, 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Where is my order
Where is my order? Ordered two weeks ago! Tracking says still with supplier. Two phone calls to Customer Services with no result! A very unsatisfied customer. No offer of refund or replacement just keep telling me that item has been despatched.
December 24, 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Very long delivery waits
I have ordered from this company quite a few times but as time has gone on the delivery gets longer and longer with each order. I try to order before I need the item, but I'm currently on day 13 with no update with the tracking number. I raise this issue with the company everytime I get to about day 7 but I get the same answer that they are sorry for the delay. No offer of a voucher to compensate for the delay. When the products come, they are what I have ordered so I know it's not a scam company. Id rather pay a bit more for shipping costs and the items quicker. The delivery process definitely needs looking into as it seems to be the running dialogue with all the reviews.
December 23, 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Prompt delivery- would use again.
Prompt delivery- would use again.
December 22, 2025
Unprompted review
Items very slow to arrive
This is the first time and the last time I will use Salon Total, my items arrived 2 weeks after ordering by which time they were no longer needed.
When you say 'buy by 10pm for shipping today' customers have an expectation that their items will arrive quickly. Be honest and transparent about your location (Netherlands?) and the expected delivery times BEFORE you take people's money and keep them waiting weeks for items to arrive.
December 1, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review. We’re sorry to hear that your first experience with us did not meet your expectations. We completely understand how disappointing it is when an order arrives later than expected, especially when the products are no longer needed.
The statement “order before 10:00 PM for same-day dispatch” means that the order is shipped from our warehouse on the same day. As our parcels are shipped from the Netherlands, delivery to the United Kingdom can unfortunately take longer than anticipated. We do our best to communicate this as clearly as possible, and we take your feedback seriously to further improve our information.
Our sincere apologies for the inconvenience you experienced. If you would like to discuss this further, please feel free to contact our customer service team at customerservice@salontotal.co.uk
, and we’ll be happy to see if there’s anything we can do for you.
Kind regards,
Team Salontotal.
Why say despatched when it's not?
I ordered a Christmas present on 15th December. Soon after the order was placed I got a dispatched email and a tracking number. Since then when I look at the tracking details the status says with sender. I can only assume this means they have not despatched it. This was supposed to be a Christmas present. I don't believe it will be delivered before Christmas.
December 15, 2025
Unprompted review
Reply from salontotal.co.uk
We’re sorry to hear that you’re not satisfied. We understand how frustrating it can be when the delivery time is longer than expected. As the parcel is shipped from the Netherlands, it may sometimes appear as though it has not been sent, especially since the first scan only takes place once it reaches the United Kingdom. However, this is not the case, and we have done our best to inform everyone about this as clearly as possible.
We would like to reassure you that the carrier is always responsible for delivering the order. We hope that your parcel has already arrived or will be delivered shortly. If you have any further questions, please don’t hesitate to contact us at customerservice@salontotal.co.uk
so we can look for a suitable solution together.
Kind regards,
Team Salontotal.
Item lost and drop off location was not updated.
Item not delivered and when I updated the drop off location, they simply left in in front of door. Useless customer service!!
I specifically requested my item get delivered to a neighbour and yet it was simply put in front of my door and it's now been snatched.
Full refund requested
Update:
I'm not due a refund as the driver left the package on the road. You won't get honestly here ladies and gents, all you will get is ribbed blindly
Your choice but I'd swerve this dodgy company
December 15, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review. We’re very sorry to hear that this situation occurred, we completely understand how frustrating and disappointing this must be.
It is certainly not our intention for a parcel to be left unattended, especially when there was a specific request to deliver it to a neighbour. Unfortunately, we depend on the carrier for the final delivery and have no direct control over how the delivery is handled.
We are very sorry that the parcel has gone missing and we take this matter seriously. We would like to look into this further with you and work towards a suitable solution. Please contact our customer service team at customerservice@salontotal.co.uk so we can review your case and assist you further.
Our sincere apologies for the inconvenience.
Kind regards,
Team Salontotal,
Great Experience
After reading all the negative reviews I was very apprehensive about placing an order. However, I am really impressed and needn’t have worried! My order was dispatched the next day and delivered 5 days after that. Knowing the order was coming from the Netherlands I was expecting it to take a long time, so I was pleasantly surprised! The products were packaged well and in perfect condition on receipt. Overall I am really happy and will definitely be ordering from Salontotal again in the future.
December 14, 2025
Unprompted review
Excellent and prompt service
Excellent and prompt service, competitive prices
November 28, 2025
Unprompted review
Appalling service
Appalling service! You have actually asked for a review when I still haven’t received the product I ordered 2 weeks ago. You are also blaming the delay on the carrier, when they do not have the order to deliver !!
December 10, 2025
Unprompted review
Reply from salontotal.co.uk
We're sorry to hear that you're not satisfied. We understand that it’s frustrating that the delivery time has been longer than expected. Since the package is shipped from the Netherlands, it can sometimes appear as though it hasn't been sent, especially because the first scan only occurs once it reaches the UK. However, this is not the case, and we’ve made every effort to inform everyone about this as clearly as possible.
Rest assured, the carrier will always ensure the order is delivered. We hope that your package has arrived by now. If you have any further questions, please don’t hesitate to reach out. You can contact us at customerservice@salontotal.co.uk, and we’ll be happy to look for a suitable solution together.
Best regards,
Team Salontotal.
Still waiting to receive my refund-
Still waiting to receive my refund- nearly three weeks on now. Was told I would receive in 7 working days and then when queried why it was still not in the account I was told they had forgotten to process. I was then told it would be actioned immediately yet I still am waiting and my emails are being ignored.
Avoid this company! The fact they take no accountability in their responses back to customer reviews is also appalling.
November 11, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for sharing your experience.
We sincerely apologise to hear that you had to wait so long for your refund. This should not have happened, and we understand how frustrating this has been for you.
It is absolutely not our intention to keep customers waiting or make them feel ignored. The fact that your refund was not processed on time and that you did not receive clear feedback about this is our mistake. We apologise for this.
We would like to rectify this for you immediately. Could you please send us your order number again via customerservice@salontotal.co.uk? We will then ensure that your refund is checked today and completed as soon as possible.
Once again, we apologise for the inconvenience.
I ordered some items 3 weeks ago
I ordered some items 3 weeks ago, i have only had 1 email to say they are on there way, however nothing has arrived, I have emailed and tried calling but no one has got back to me, I would like an immediate refund as I've had to purchase the items elsewhere, will not be using this company again or recommending them to anyone
November 3, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
I would like to explain how the shipping process works. When an order is placed before 10 p.m., we ship the parcel the same day. However, we are based in the Netherlands, which means that the parcel must first be transported to Yodel. Only when the parcel arrives at the Yodel depot does it receive its first scan. From that moment on, the tracking becomes visible and the expected delivery date also appears. Until then, Yodel indicates that the parcel is still with the sender, when in fact it is on its way to the depot.
I expect that the package has been delivered by now. If this is not the case, please let us know by sending an email to customerservice@salontotal.co.uk .
Kind regards,
Team Salontotal.
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