You have to be prepared to wait for your order, they say 'dispatched the same day' but that's only part of the story, the warehouse isn't UK based. The goods arrived 13 days after ordering. To be fai... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering process was easy, good range of products at very competitive prices. Delivery was a real let down, not only did it take 12 days, it was actually delivered to the wrong address (correct addres... See more
Products haven’t arrived yet. There is a delay in shipping but no one told me and I only received a message from customer service that there is a delay but no delivery day or any further information.
Company replied
This is the first time and the last time I will use Salon Total, my items arrived 2 weeks after ordering by which time they were no longer needed. When you say 'buy by 10pm for shipping today' cus... See more
Company replied
Company details
Written by the company
Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- +442080680805
- customerservice@salontotal.co.uk
- salontotal.co.uk
2.7
Poor
380 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely hopeless
It was dispatched by the time it said it would be delivered.
October 14, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that your parcel was not sent on time. Unfortunately, we have recently experienced some delays in delivering orders, which may have caused the tracking information to be delayed. The problem should now be resolved and your parcel should be delivered soon.
If you have any further questions, please feel free to send us an email at customerservice@salontotal.co.uk.
Kind regards,
Team Salontotal.
Unfortunately due to a problem with the…
Unfortunately due to a problem with the carrier, I am still waiting for my order to be delivered. My order was placed on October 9th…still no update from Salontotal!!
October 9, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that your parcel was not delivered on time.
Unfortunately, we experienced a delay in delivering parcels. This has now been resolved and we can see that your parcel is expected to be delivered today.
If you have any further questions, please email us at customerservice@salontotal.co.uk .
Kind regards,
Team Salontotal.
Complete waste of time and money!!
I ordered almost £40 of hair products with a guarantee of shipping next day. 12 days later I have no item, they claim yodel are to blame as they have shipping delays, the tracking shows this never left their warehouse and yodel have confirmed they only have label generated and not the physical parcel. Salontotal saying they can’t refund until the parcel is returned to them - how when it’s still not left their warehouse!? They show .co.uk to claim they’re a UK based company but they aren’t / they’re in the Netherlands. Complete shambles and I’m still waiting for my refund despite providing evidence to say it’s never left their shipping facility!!
Their reply below claims that the parcel has now been shipped and it’s been rectified but yodel again confirm it has not left their shipping facility. Absolute joke.
In response to further comment - I have emailed 7 times and you still say the error is not with you which it clearly is when the item is tracked. Yodel confirm they do not have this parcel.
October 20, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review.
We are sorry to hear that your parcel has not yet been delivered. Due to a delay in our shipments to the United Kingdom, delivery has unfortunately taken longer than usual. The problem has now been resolved and your parcel will be delivered shortly.
As the parcel is on its way, we are unfortunately unable to issue a credit note.
Do you have any further questions? Please feel free to contact us at customerservice@salontotal.co.uk.
Kind regards,
Team Salontotal.
Update: You may email us, and we can provide you with further explanation and demonstrate that the tracking is functioning.
Horrendous service
Horrendous service. No one answers the phone in customer service and when I wrote to them, they told me they don’t answer phones because they are too busy.
I held for a representative for nearly 30 minutes with no one answering and eventually, a message came on the answering machine in Dutch.
Finally, I still have no product and it has been a week past the original delivery date promised.
October 17, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that you have not yet received your order. That is certainly not what we want. Unfortunately, we are currently experiencing some delays in our shipping process, which means that some parcels are being delivered later than usual. We apologise for the inconvenience.
We expect the tracking information to be updated early next week and your order to be delivered shortly thereafter.
Our customer service department is currently experiencing high call volumes. As a result, we may be less available by telephone. Our company is based in the Netherlands, so you may hear a Dutch recording when you call.
If you have any questions in the meantime, please do not hesitate to contact us at customerservice@salontotal.co.uk.
Kind regards,
The Salontotal team.
The product has not arrived after…
The product has not arrived after almost 2 weeks. Salontotal tell me the problem is with the delivery company but will do nothing to remedy this, e.g. provide a refund, send a replacement, or chase the delivery company.
This was an expensive product and I will not order from this company again
October 17, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that you haven’t received your order yet. That’s certainly not what we want. At the moment, we’re unfortunately experiencing some delays in our shipping process, which means some parcels are being delivered later than usual. Our apologies for the inconvenience.
We expect the tracking information to be updated early next week, and your order should be delivered shortly after.
If you have any further questions in the meantime, please don’t hesitate to contact us at customerservice@salontotal.co.uk .
Kind regards,
The Salontotal Team.
This Is my second review now
This Is my second review now, I have ordered on the 7th of October and my parcel was saying with the sender still, I have contacted them many times and they have given me the same excuse and to keep an eye on tracking. I went to look at the tracking after the email I sent and couldn’t see anything apart from the page is going through maintenance which when i go on google to the yodel website it doesn’t say, avoid buying from here at all cost. I’ll be trying to get my money back which is highly doubtful as its more than likely a scam company
October 17, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that you haven’t received your order yet. That’s certainly not what we want. At the moment, we’re unfortunately experiencing some delays in our shipping process, which means some parcels are being delivered later than usual. Our apologies for the inconvenience.
We expect the tracking information to be updated early next week, and your order should be delivered shortly after.
If you have any further questions in the meantime, please don’t hesitate to contact us at customerservice@salontotal.co.uk .
Kind regards,
The Salontotal Team
Had to chase my order.
Had to chase my order.
Week later, still nothing.
Tracking still showing with sender.
Bought and paid for 2 items.
Will not recommend.
October 16, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that you haven’t received your order yet. That’s certainly not what we want. At the moment, we’re unfortunately experiencing some delays in our shipping process, which means some parcels are being delivered later than usual. Our apologies for the inconvenience.
We expect the tracking information to be updated early next week, and your order should be delivered shortly after.
If you have any further questions in the meantime, please don’t hesitate to contact us at customerservice@salontotal.co.uk .
Kind regards,
The Salontotal Team
Where is my order ??????
Terrible,I still have not recieved my order🤷♀️🤷♀️I will never order from you again
October 15, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that you haven’t received your order yet. That’s certainly not what we want. At the moment, we’re unfortunately experiencing some delays in our shipping process, which means some parcels are being delivered later than usual. Our apologies for the inconvenience.
We expect the tracking information to be updated early next week, and your order should be delivered shortly after.
If you have any further questions in the meantime, please don’t hesitate to contact us at customerservice@salontotal.co.uk .
Kind regards,
The Salontotal Team
I have never ordered from salon total…
I have never ordered from salon total before and were very prompt in getting back to me with a problem.
I ordered some products over a week ago and still Havnt received them.
Disappointed as have used many other companies before and have received them within a few days
October 5, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We’re sorry to hear that you haven’t received your order yet. That’s certainly not what we want. At the moment, we’re unfortunately experiencing some delays in our shipping process, which means some parcels are being delivered later than usual. Our apologies for the inconvenience.
We expect the tracking information to be updated early next week, and your order should be delivered shortly after.
If you have any further questions in the meantime, please don’t hesitate to contact us at customerservice@salontotal.co.uk .
Kind regards,
The Salontotal Team
Terrible experience!!!!
Terrible brand. They do not send the products you paid for, nor any refund. Avoid buying at all costs!!!!! Waiting for my money to arrive after requesting my refund many times!
October 2, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review.
We’re very sorry to hear that your order has been delayed. We completely understand that this is frustrating. At the moment, there is a delay with the carrier, causing some packages to be delivered later than expected. We are in close contact with them and have been assured that this issue will be resolved within 2–3 working days.
Your package will definitely be delivered - we, of course, never take money from our customers without delivering their order. As the carrier is still working on resolving the issue, we unfortunately cannot issue a refund at this time.
Our sincere apologies for the inconvenience, and thank you for your patience.
Kind regards,
Team Salontotal.
Delayed shipping
Delayed shipping. I am being asked to give a review 1 week after ordering a product. It has not shipped yet which is disappointing.
October 13, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review.
We’re sorry to hear that your order has been delayed. Unfortunately, the carrier is currently experiencing some delays, which means that certain packages are being shipped later than usual.
We are in close contact with the carrier and have been assured that the tracking information will become available within 2–3 days, and that your package will be delivered shortly after.
Our apologies for the inconvenience, and thank you for your understanding and patience.
Kind regards,
Team Salontotal.
Very high postage charge
Delivery charge for a set of hair pins, that weighed almost nothing, was £7.60. That was way too much and on top of that, I had to wait for almost 1 week if not more to receive it
October 2, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review.
We’re sorry to hear that you’re not satisfied with the shipping costs and delivery time. The shipping costs are determined in advance and are always available on our website, so you know exactly what to expect when placing your order.
The average delivery time is 4–5 working days, so in this case, the order appears to have been delivered within the expected timeframe.
We hope you’re happy with your hair clips and wish you lots of enjoyment with your purchase!
Kind regards,
Team Salontotal.
Great arrived in a couple of days
September 15, 2025
Unprompted review
Shocking customer service
Ordered products on 1st, email to say it had been shipped on the 4th. However, the tracking provided showed my parcel was not actually shipped until the 10th and delivery attempted on the 12th. I contacted customer service to explain I wanted to return the item as it was ordered for a holiday by which I was already on the holiday by the time the parcel was delivered on the 16th.
Customer service were extremely rude, arguing with me about sometimes experiencing delays. Delays are fine if communicated, it's that they lied about when it was shipped that I think is disappointing and obviously a common occurrence based on other reviews. I had to ask again for the returns information and again the advisor came back to me in a rude manner and stated it is their standard procedure. Appreciate it's not their fault I needed the item for a holiday however if they had communicated their delivery times I wouldnt have ordered in the first place or if they'd have communicated a delay it would have been fine. Will never order from this company again after the shocking customer service and hope I get my refund which seems unlikely again after seeing other reviews.
September 23, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for taking the time to share your experience with us.
We would like to explain: we did indeed hand over your parcel to the carrier on 4 January. Unfortunately, the carrier experienced a delay, which meant that the parcel was scanned later than usual and the tracking information was delayed. This should, of course, have been communicated better and we apologise for the lack of clarity.
We are also sorry to hear that you had an unpleasant experience with our customer service.
Regarding your return: we would like to resolve this for you. If you send us a message with your order number to customerservice@salontotal.co.uk, we will look into it immediately to ensure it is handled properly.
Kind regards,
Team Salontotal.
Great prices and delivery time!!
Great prices and delivery time!!
September 17, 2025
Unprompted review
All good so far.
September 12, 2025
Unprompted review
Prices were very reasonable &great selection of products
Prices were very reasonable, great choice of product, free delivery on orders over £30 & prompt delivery. You have a happy customer
September 11, 2025
Unprompted review
Great prices and first rate service
Great prices and first rate service - delivery time excellent too
September 12, 2025
Unprompted review
Do avoid!
Avoid as much as you can! I sincerely hope no one else has to go through what I’ve been experiencing. After almost two months, I am still disputing the refund with my bank because Salontotal has completely neglected my case.
On 1 August 2025, I purchased a facial cream on their website. On 6 August, their chosen courier, Yodel, confirmed the delivery. There was nothing by my door or in my building. I contact Yodel and they confirmed my parcel was delivered to the wrong address. I immediately reported the issue to Salontotal and provided screenshots of my conversation with the courier, who admitted and apologized for the mistake.
Despite this clear evidence, Salontotal went silent. They neither refunded my money nor provided the product. This situation is totally unfair. Under the Business-to-Consumer model, the retailer is ultimately responsible for ensuring the product reaches the customer — an obligation Salontotal failed to meet.
Instead of taking responsibility, they treated me dismissively by suggesting I “look around” for the parcel, even after I had already proven that the courier confirmed the misdelivery. Such conduct is not only unprofessional but also deeply unethical - a total lack of respect for and care to their (no-longer) client. Just avoid. This website is not worth your time and money.
September 13, 2025
Unprompted review
Reply from salontotal.co.uk
We are very sorry to hear that you had this experience. This is obviously not the service we want to provide. We understand that this is very annoying for you and would like to resolve this for you as soon as possible.
Would you kindly contact us at customerservice@salontotal.co.uk
with your order details? This will enable us to look into the matter further. We always investigate the situation with the carrier to find out exactly what went wrong, so that we can then offer you a suitable solution.
Once again, we apologise for the inconvenience and will do everything we can to resolve this with you.
Kind regards,
Team Salontotal.
I did not receive items
I did not receive items. Salon total did not reply to my emails and still awaiting a reply 4 days later.
September 1, 2025
Unprompted review
Reply from salontotal.co.uk
Thank you for your review!
We are sorry to hear that you have not yet received your order. We would like to look into this for you. It is possible that your email did not reach us, which is why we have not been able to respond.
Would you please send us another email to: customerservice@salontotal.co.uk?
Kind regards,
Team Salontotal.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.