Salontotal Reviews 99

Reply from Salontotal

Mar 17, 2026

¡Gracias por tu reseña!

¡Qué pena que hayas tenido una mala experiencia con nuestra página web! Efectivamente, los gastos de devolución siempre corren a cargo del cliente si no se ha producido ningún error por nuestra parte. En la página web también se indica que, en caso de devoluciones, puedes enviarnos un correo electrónico para que te facilitemos esta información. Si tienes alguna otra pregunta, no dudes en escribirnos a service@salontotal.es

Atentamente,
El equipo de Salontotal

Reply from Salontotal

Jun 6, 2025

Thank you very much for your review. We are sorry to hear that you have not yet received a shipping confirmation and that your experience so far has been disappointing. This is obviously not our intention and certainly not the service we aim to provide.

We fully understand your concerns and sincerely apologise for the delay and lack of communication. During busy periods, it can unfortunately happen that shipments are slightly later than planned, but we take your situation very seriously and want to resolve this for you as soon as possible.

We kindly ask you to contact us at service@salontotal.es so that we can check your order immediately and send you an update or the tracking number as soon as possible.

Once again, we apologise for the inconvenience. We are doing all we can to regain your trust.

Kind regards,
Team Salontotal.

Reply from Salontotal

Feb 26, 2025

Thank you for your review!

We're sorry to hear that something went wrong with your order. I have looked into it for you and see that the payment was made with a credit card. Sometimes, it can take a few business days for the amount to be processed. However, in this case, it seems that the payment was not successfully completed, which means the amount will automatically be refunded to your credit card. Unfortunately, depending on your credit card provider, this process can take up to a month. We recommend reaching out to your credit card company for further assistance.

If you have any further questions or need any help, please feel free to contact us at service@salontotal.es.

Best regards,
Team Salontotal.

Reply from Salontotal

Jan 25, 2025

Thank you for your review!

We’re sorry to hear that your order hasn’t arrived. Of course, we’d be happy to look into this for you and resolve the issue as quickly as possible. Could you please send us an email at service@salontotal.se? We’ll be glad to assist you further!

Best regards,
Team Salontotal

Reply from Salontotal

Jan 17, 2025

¡Gracias por tu reseña!

Lamentamos saber que tu paquete aún no ha sido entregado, lo cual por supuesto no debería ocurrir. A veces puede suceder que el transportista sufra algún retraso en la entrega. Sin embargo, veo que hay actualizaciones recientes en el seguimiento y espero que tu paquete te llegue pronto.

Si podemos ayudarte con algo más o si tienes alguna pregunta, no dudes en enviarnos un correo electrónico a: service@salontotal.es

Atentamente,
Equipo Salontotal

Reply from Salontotal

Updated Nov 26, 2024

Thank you for your comment.

It is a pity that you did not receive your order. If you contact us about the non-receipt of the order we will see what we can do about it, possibly we will start an investigation with the carrier and as soon as we have received an answer we will look for a possible suitable solution.
Please contact our customer service again at service@salontotal.es.

Best regards, Salontotal Team.

Reply from Salontotal

Jun 7, 2024

Thank you for your review!
How incredibly annoying that you don't seem to have received the package yet, I would be happy to work with you to find a suitable solution.
Would you like to contact our customer service?

Kind regards,
Team Salontopper!

Reply from Salontotal

Oct 14, 2022

Thank you for your message! Please feel free to contact our customer service again, here we will be happy to resolve this for you.

Reply from Salontotal

Updated Jun 1, 2022

How unpleasant that you had to receive it like that.
Would you please contact our customer service?