Salzburg Sightseeing  Reviews 

36
•
TrustScore 3 out of 5

3.1

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Bereits seit über 90 Jahren sind wir eines der führenden Rundfahrtenunternehmen in Salzburg. Heute bieten wir ein umfassendes Angebot an HOP ON HOP OFF Touren je nach Saison an: Stadtrundfahrt (GELBE LINIE) in der Stadt Salzburg, Salzkammergut Tour (GRÜNE LINIE) oder Salzwelten, Kehlstein & historische Altstadt Hallein (BLAUE LINIE). Sie können an den unterschiedlichen Haltestellen der Linien beliebig oft ein- und aussteigen und so Ihre persönliche Sightseeing-Tour selbstständig zusammenstellen. Im Bus erwartet Sie ein Audiokommentar in bis zu 13 verschiedenen Sprachen, auf unserer GELBEN LINIE gibt es zudem einen eigenen „Sound of Music Kanal“ in Englischer oder Spanischer Sprache mit allen Details und Hintergrundstories zum Film. Ihr HOP ON HOP OFF Ticket ist während der gesamten Gültigkeitsdauer auch als Fahrschein für ausgewählte öffentliche Busse in der Stadt Salzburg (innerhalb der Zone S) und Bus zur Untersbergbahn (Linie25) und auf den Gaisberg (Linie 151) gültig. Neben unseren beliebten HOP ON HOP OFF Bustouren bieten wir zusätzlich eine Vielzahl geführter Rundfahrten zusammen mit Panorama Tours an. Zu den beliebtesten Touren zählen unteranderem die “Original Sound of Music Tour” und die Touren nach Hallstatt sowie zum Kehlsteinhaus und nach Berchtesgaden.


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3.1

Average

TrustScore 3 out of 5

36 reviews

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3.1

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(36)

1 review in the last 12 months

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Rated 2 out of 5 stars

the bus dropped us off blocks away from…

the bus dropped us off blocks away from our pick up spot, and then was going to sit there until the next pick up time (near Mirabell gardens), part of our group wanted to continue on so ???

October 17, 2024
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Reply from Salzburg Sightseeing

Dear Gloria,
thank you very much for your message. We are sorry to hear you had a negative experience.
Our Yellow Line has 11 stops, please let us know, on which stop this happens (info@salzburgsightseeing.at), so we can look into the matter.
We hope you still had a great time in Salzburg.
Kind regards,
Your Salzburg Sightseeing Team

Rated 1 out of 5 stars

It was just a bus ride

It was just a bus ride, no hop on hop off. Waste of money

December 16, 2024
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Reply from Salzburg Sightseeing

Dear Martha,
thank you very much for your message. We are sorry to hear you had a negative experience.
Our Yellow Line has 11 stops, please let us know, on which stop this happens (info@salzburgsightseeing.at), so we can look into the matter.
We hope you still had a great time in Salzburg.
Kind regards,
Your Salzburg Sightseeing Team

Rated 2 out of 5 stars

Not recommended

What a let down. We went to the stop at Mirabellenplatz. The office was vacant and a sign indicated that the stop was temporarily moved to another side street. We waited there for an hour but no bus arrived. There is no information on the homepage. I called the number on the website twice and just got a combox/voicemail. Nobody returned my call!! I am now fighting for a refund of our tickets we purchased online. Definitely cannot recommend this hop on off bus and I have been on hop on off buses around the world.

December 3, 2024
Unprompted review
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Reply from Salzburg Sightseeing

Dear Christine!
We are sorry to hear you had a negative experience! Please let us know when exactly that happend (info@salzburgsightseeing.at), so we can look into the matter.
Kind regards,
Your Salzburg Sightseeing Team

Rated 1 out of 5 stars

Sadly this tour was underwhelming

Sadly this tour was underwhelming. I have done many hop on hop off bus tours around the world and this one did not meet expectations. The timetable was different on two different links meaning that I when I arrived 5 mins before scheduled I had to wait a further 30mins. I joined at the train station and the next stop was the gardens and everyone had to get off there as that's the end of the trip- I have never come across this before in a hop on hop off bus before. It is usually a continuous loop not a start and finish time. So another half hour wait. The driver said he'd be back in the same spot in half an hour, however he was significantly further up the road! I almost missed seeing the bus.
So finally on the road and whilst most of it was informative it could have been a little more in depth.
This isn't really advertised as Sound of Music tour so didn't expect it to be, however they do state that one of the stations has the music playing if you choose to listen to it- this wasn't happening on my tour.
At the end of the trip I needed to get off a the train station and the driver just drove on through this stop- when I approached him he said you have to press the button to stop!!- again never had this occur in other hop on hop off tours.
To top off this less than expected tour it was also raining now I know this has nothing to do with the company but with the waiting around issues it certainly impacted more so. I actually find doing a bus tour in the rain a good way to get around whilst staying dry.
Salzburg is a beautiful and wonderful spot, this tour however is not.

October 10, 2024
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Reply from Salzburg Sightseeing

Dear Louise,
Thank you very much for your feedback!
We are really sorry to hear that our HOP ON HOP ON tour did not meet your expectations.
We are always striving to improve our service and will discuss this internally.
We hope you still had a pleasant time in Salzburg!
Kind regards,
Your Salzburg Sightseeing Team

Rated 1 out of 5 stars

We are very unhappy with the attitude…

We are very unhappy with the attitude of your driver during our bus ride. I think he is a racist and should not work there. We can provide more details and his picture if you need it. We are requesting our money back.

October 3, 2024
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Reply from Salzburg Sightseeing

Dear Jessica,
thank you very much for your message.
Please send an email to info@salzburgsightseeing.at with all the details so that we can evaluate this matter!
We hope you still had great time in Salzburg.
Best regards,
Your Salzburg Sightseeing Team

Rated 4 out of 5 stars

I wouldn't buy a 1 day ticket

Goes to all of the main sights in Salzburg. But I ended up walking most of the time, so I really didn't get good value out of my ticket. But that was me, not the bus service.

The driver of the first bus I got on was a bit rude in the way he told us to get off the bus. Maybe he was having a bad day.

October 2, 2024
Rated 1 out of 5 stars

Driver was very rude

Driver was very rude! He also didn’t stop on any of the dedicated stops until we requested. There was another staff in the bus who just sat in front, was on his phone the whole time. He laughed with the driver when we asked that we
stop on the next stop. We felt like we were being made fun off.

We felt very uncomfortable in the tour. Our experience was bad that we had to leave the bus and walked to the final stop.

October 1, 2024
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Reply from Salzburg Sightseeing

Dear Annie,
thank you very much for your message.
Please send an email to info@salzburgsightseeing.at and please let us know what tour and time, so we can evaluate this internally.
We hope you still had great time in Salzburg.
Best regards,
Your Salzburg Sightseeing Team

Rated 1 out of 5 stars

Very expensive, late and a waste of time!

We went to Salzburg for a day trip whilst staying in Munich. We thought the best way to see Salzburg was on a sightseeing bus as they have always been excellent in the past.
We caught the bus from the bus station and it was a little late. We then went to stop number 1 where we waited 20minutes. We asked where the sound of music steps were and they didn’t know.
We got off at stop 7. Very nice. We checked the timetable and the bus was another 20minutes late. By the time we got back to the start there wasn’t time to do the blue tour.
If you read this review please separate the tours to make what you can achieve in a day affordable. We wasted an hour of our day at bus stops.

August 28, 2024
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Reply from Salzburg Sightseeing

Dear Donna,
Thank you very much for your feedback!
We are very sorry to hear that our HOP ON HOP OFF buses did not meet your expectations.
Our buses can also be tracked simultaneously via our live bus tracking system: https://www.salzburgsightseeing.at/live-tracking.
You are traveling in Salzburg's road traffic, so unfortunately there may be unforeseen traffic jams, road works and other traffic obstructions over which our drivers and we have no control.
Nevertheless, we hope that you had a pleasant time in Salzburg!
Kind regards
Your Salzburg Sightseeing Team

Rated 1 out of 5 stars

Not open top double deckers

Not open top double deckers, views are restricted. Frequency is slow in peak summer months, doesn't allow boarding a bus until 5 minutes before departure keeping people waiting in the sun/heat, maps are too small, very fine print.

August 9, 2024
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Reply from Salzburg Sightseeing

Dear guest, we are sorry to understand that our HOP ON HOP OFF buses did not fully met your expectations. We hope you still had a great time in Vienna. Best regards, Your Vienna Sightseeeing Team

Rated 1 out of 5 stars

When you're passing an important…

When you're passing an important location, slow down and let people look at it for a minute, especially when there's no traffic behind you. Buses are too few and far between, not quite as good as the city hop on hop off tours of Vienna or London or Even Oxford

June 17, 2024
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Reply from Salzburg Sightseeing

Dear Christine,
thank you very much for your feedback! We are very sorry to hear that our HOP ON HOP OFF buses did not meet your expectations.
Nevertheless, we hope you had a great time in Salzburg!
Your Salzburg Sightseeing Team

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