Samsung Store Reviews 

Wish I could give them a big fat "zero" rating:

Purchased a new Tab A7 direct from Samsung.ca as a gift before Xmas. It arrived quickly but I noticed they dropped the price by $100 the day I received it. Called customer support to inquire about a price adjustment and was told they don't do that but I could return it for free and buy the exact model again at the sale price. Absolute stupidity but sure, whatever.

Recieved their FedEx return shipping label and RMA number the next day, returned it and bought another at the lower price which I recieved 3 days later. 2 weeks go by and I get no refund for the return. Called twice and was promised action but no joy. A day later I get a third tablet delivered no charge. Used their chat system to inform them of the free tablet they sent (that I didn't want nor ordered) and asked where my original refund was. Was told I would have to return the third tablet in order to get my original refund. I said sure but they never sent me a FedEx shipping label or RMA number.

I contacted them 3 more times over the next 2 weeks and was promised a resolution every time but recieved no contact no RMA, no shipping docs. Finally contacted my credit card company and disputed the original purchase that had been returned. 3 weeks later the chargeback got their attention and magically I was asked to return the third unwanted tablet which I did because I'm an honest person.

Overall worst customer experience I've ever had. I've owned 5 samsung tablets and 2 Samsung phones. Never again. What really makes no sense is the fact that they paid for 5 shipments (3 to me, 2 returns) for me to buy a single tablet due to their insane policy of no "price adjusting" a recent purchase. I would have thought they were more financially smart than that.

I bought a Galaxy S10e and it had some major display issues, but I let it slide since I needed a phone. Not a great first impression, but whatever.

A year later, I order an Odyssey G7 (27") and it has a pretty awful imprint on both halves of the panel. It actually tinted most flat colours/shades and made them look like they were gradients. Okay, I contact the support team where I bought it and they forward me to Samsung Canada support, who had huge issues with their phone quality. The agent couldn't even hear me by the end, so I had to hang up. Note that I tried calling two other people to verify; it wasn't a problem on my end.

So, after that, I ended up returning the monitor with the seller company and buying a replacement. Everything seemed to be working fine, until I noticed certain GIFs / patterns cause a horrible scanline effect on the entire screen, sometimes also causing constant flashing. It seems to be an issue with the black equalizer setting, and the panel looks awful with it lowered. I figure I'll return it if they can't help me, yeah?

Trying to contact them is a nightmare. Their live chat is constantly busy and instead of putting you in a queue like a sane business, they ask you to try again later. And they'll keep asking you to do that... for weeks. What about their email support, though? It blows too, they don't accept replies to any tickets you make, simply asking you to use the same live chat feature that doesn't work. Their text support is also garbage and will ask you the same questions they already asked in email, after you already clarified on receiving those questions (as well as your answers), inevitably putting you in a support loop. Trying to ask for an email, or some way to contact a relevant team for support with the firmware? Nope, they want you to ship it back to them, even if you've made it clear that you already received a defective monitor previously and can't keep replacing them without even a few answers. There's honestly no way to reach them for anything beyond basic responses and repairs.

After receiving such poor support, I would not trust Samsung's quality control for their products, nor would I trust them to stand behind their products beyond worthless canned messages and constant in-warranty returns.

P.S. Checking online, many other buyers are experiencing the same issue, but Samsung remains mute on it. Maybe they'll issue a patch months after release like they had with the Adaptive Sync flickering, but I'm not waiting to find out.

I have an issue with my 2 year old smart fridge (I have a 5 yr extended warranty). The ice maker consistently freezes up and I consistently have to open it, let it thaw and then shut it, turn it back on only for it to happen again within a day or 2. Got tired of it, so I left it and didn't use it for a week. Now it's frozen shut. Wow.

So I contacted Samsung via online chat. I advised them that it was frozen shut and I need someone to come out and fix it. No need to talk about anything else,yet they try to put u through the ringer of testing things when the problem is physical. It was useless.

I decided to try text. The wait times are incredible. Aflyer 2 hours of waiting, a rep saying she was taking lunch and then another one taking 45 mins to review 4 messages, I decided to end the text gig..

Now I will go through the hassle of waiting via telephone I suppose.

In the meantime, here is your useless review for useless customer service/satisfaction Samsung Canada! I'm done with your products.

My customer service experience at the Toronto Eaton Centre was great. Fast and very considerate, Malik went the extra mile. First visit they spent probably an hour hooking me up with Freedom Mobile and getting me the Samsung s20. They encouraged me to try switching to Freedom, there was success. After my negative experience with Freedom, I went back and switched back to Koodo. Malik again was prompt and considered my kind of situation, still with respect to Social Distance and proper policy such as checking my ID and going through the steps needed to make the switch. He even informed me of a better plan Koodo had for me than what I looked into prior. Malik's services is the exact reason why I go to the Samsung Eaton location instead of Sherway which is 45 minutes away from. Keep up the good work.

Bough a 3500 dollar Tv from a store 3 months ago. I was told it will be delivered in a week. Delivered 45 days after, plus I spent over 10 hours over the phone with customer service. TV delivered damaged. Scratches on the frame. Huge red mark on the screen. I spent another 10 hours over the phone and email to get my TV picked up from my place and process a refund. It was finally picked up 10 days ago and I still didn't get my refund. The Worst experience ever. Extremely incompetent customer service. A process that is design to get people fed up and keep their items. Someone has to do something about this.

Three months ago, I asked to refund my keyboard for Samsung and I still have not received my money from Paybright. I have called Samsung 7th times for the issue, up to now so far, and I didn't get any help from them, yet. I have been told that refunding was processed by Samsung, but it turns out I still have to pay for it. I had back and forth numerous times between Samsung and Paybright, and I found out that it happened because Samsung didn't process my request since the beginning. I don't know how everyone gets help from Samsung customer service, but for me, I will never buy Samsung products again. Thanks a lot for providing this kind of service to me

I ordered my Samsung note 20 ultra last boxing day online, then read the reviews in ordering online after. It was mostly negative reviews. It got me worried, but can't cancel since I place the order already. But instead, I got the phone right away within 3 business days in excellent condition with no problem. I am quite happy with my dealings with samsung. That's why I'm giving them a 5 star rating.

I purchased the new Samsung z Fold 2 in October, 2020. After a month I noticed a black vertical line across the screen and contacted customer service at Samsung Canada. I had purchased the phone directly from Samsun online. The customer service rep, after many minutes spent on the phone directed me to an authorized repair service near my office. After waiting a few days they called me back and said that they don't repair this phone. Back to customer service for another run around. In the end they won't replace my phone and their customer service is terrible. This is a very expessive phone and I will not ever purchase a Samsung product AGAiN!!!

If I could rate Samsung.ca at a 0 I would.
I excitedly ordered a new case for my new samsung s20 phone and when it showed up, it was the wrong color. I was sad but thought "Hey, I'll just call and return this one and have them send me the right color" no big deal. well my god... 3 weeks later, after being called a liar and being on hold for many hours of my life and disrespected many times, treated poorly, never apologized to for their mistake, I still have the case and no return of my money. It's packaged in my car ready to go out.
I am sure they get a lot of people who try to cheat the system and end up with new cases but I am not one of those people, and to be treated as so was incredible hurtful. I asked to speak to a manager many times, was told his name is Eric but I am unsure he exists. I was put on hold one evening and was guaranteed he would pick up, was on hold for -no joke- 2 hours (I was not going to give up) and when someone returned to the call, they told me he went home! I will NEVER buy anything direct from Samsung again! I would encourage everyone I know to avoid samsung.ca at all costs!

absolutely the worst!!
Deplorable customer service.
Bought a new note 10 plus pen wouldn't come out, eventually freed the pen to find some strange liquid/grease on it.
Samsung refused to warranty and accused my of putting the liquid on the pen (even though they acknowledge that there is no liquid damage on phone)
Also stated that I have voided my warranty by doing so.
Samsung you have lost me as a customer, you only conduct repairs by third party companies and you try to find any excuse/lie to void a warranty.

The level of service my wife/family gets for her iphone and apple products are amazing by comparison.

Stay away from all Samsung products!!!

Fast and easy service.
A monitor I bought from Amazon broke. The service has been great. I contacted them via chat on the website. 10 min later I had the shipping labels and everything ready to go. I thought I'm going to be waiting months before I get my monitor back after repairs, but it arrived less then a week later.
It was a pleasant surprise.

My husband and I went to Home Depot to check just for a dryer since we had bought our washing machine just 2 years before.
Believe it or not the salesman managed to sell us a whole Samsung set insisting to tell us they were the best machine in the world. We got the Samsung machine 4 months ago and they are still in the middle of the house because we were never told they were not only higher in size which we could see but also deeper which forced us to break up not only the wall but also the floor because they could not get in the space of our former machines and since there is a window before there was no other solution.

BUT...!!!! Once we could get a construction worker and a plumber to do the job despite of COVID the SAMSUNG washing machine was not working! So my husband went to Home Depot. We were told that there were often washing machine pump problems with Samsung appliances and we were given the Samsung phone number. We actually noticed that the Samsung phone number was right there on the wall and we wondered why... We now know why since we called the Samsung service center twice... After asking me numerous questions, the second time they told me they would call the next day in order to come 2 days later to repair the washing machine.
We stayed home for absolutely nothing since Samsung repairman neither came nor did we get a call to let us know.
We were so upset that my husband went back to Home Depot because we wanted our money back. Because of the Covid delay the director told my husband that all we could do was to call another phone number to get a repairman... I called and we are going to get one in 3 weeks...
My husband and I are totally disgusted with our Samsung experience.
We certainly feel the Home Depot salesman cheated us by selling us Samsung appliances but we are especially angry at the SAMSUNG company that sells pretty appliances that are are not functioning from the outset. We not only think we should get a reimbursement at least for the construction worker and the plumber we had to pay for but we also strongly believe Home Depot should stop selling any SAMSUNG APPLIANCE.

Samsung Order Confirmation - CA200918-23870914 - Giedrius Kesminas
I had nightmare experience with Samsung Canada customer service from ordering to canceling
First I got call that my TV will be delivered Tuesday September 29th between 8am and 2PM
I had to ask my friend to stay at my hose and wait for it. Nothing no delivery.
Same day I called Samsung customer service and asked what happened no clear answer, customer representative by name Gy didn’t provide his last name or employee number I asked, informed me that someone will contact me with in 24-48 hours nobody called me or emailed me.
Call back October 2nd spoke with Oliver again didn’t provide his last name or employee number. I asked to talk to supervisor got refused due to supervisor Eric is working from home and not always can see messages. I asked to help me solve this problem and get the date on delivery no luck. Supervisor never call me back no any corespondents from Samsung.
October 5th called again this time I was insisting on talking to supervisor Eric same story he’s working from home don’t getting all messages, then I asked to talk to someone higher then Supervisor Eric.
October 6th 9:15PM Supervisor Eric called me and after no solution I asked to cancel my order. Eric said ok I canceled your order if you receive delivery by any chance refuse it.
October 7 delivery company called and informed me that have delivery and if I’ll or someone will be home to accept it. I informed them that order canceled please don’t come.
Same day I received email that my order was delivered and invoice was send. I didn’t receive tv and got invoices and charged for it.
Called today and October 8th spoke with Ben and he told me large orders can’t be canceled and supervisor Eric lied to me.
So now no tv I got charged $1800
And nobody wants to resolve this issue.

I would like to get canceled order in writing and full refund.
Otherwise I don’t see other options then just go to police to report fraud that Samsung Canada involved in.

I ordered from the S6 Lite through the Samsung online store and I decided it is not the right device for me.I sent it back and they received it last August 13, 2020. They asked me to wait 1-2 weeks for the refund, and almost a month has passed and they still haven’t processed the refund yet. I already talked to multiple agents and they keep telling me the same thin over and over again. One agent is telling me to wait 1 week and when I check back again after a week, another agent will tell me to wait another 24-48 hours. Up to this day, I still havent gotten the refund and I’m extremely annoyed. They are holding my money for almost a month now. DO NOT BUY ANYTHING FROM SAMSUNG AGAIN. THEY ARE A HORRIBLE COMPANY

When I tried to place an order online I have a price and the price changing in checkout and asked tech support and they didn’t do anything about it. They simply say sorry and they don’t respect the price they provide on their website. These products are damaged. Going back to APPLE.

I placed an order last Saturday, June 13. Upon ordering the shipping would tale 1-3 business days upon business day order. However, 5 days later, they have not shipped out the order. They keep telling me to wait 24-48 hours, and the same thing next day. I tried to at least cancel my order because it has not shipped yet, but they won't guarantee cancellation either! They said if it ships either mail the package back to them or refuse order, which will have me go through extra hassle just to get that done and the refund back. They should at least allow you to cancel if it has not shipped yet, that's the least they can do for you, but they won't. It's like the customer service is trained to make sure the sale is made no matter what, well for profit of course. The only advantage with them is warranty, but if you're okay without it, buy from amazon because they accommodate your needs better.

Bought a brand new dishwasher that seems to be missing parts. Called Samsung and apparently they can't do anything for me because I didn't call within 48 hours of purchase. The offered to sell me the missing parts. What a joke. Hopefully your expensive appliances aren't missing parts.

A mighty big thank you to Amber, who kept with me until my cell phone problems had all been resolved. Her patience, knowledge and persistence was beyond measure. What an asset to your company! I hope you reward such an outstanding employee.
Thank you from The Maritimes.

In May 2014 purchased Samsung Washer & Dryer dryer model DV42H5000EW/A3 In September that same year the dryer quit working no operations at all.. I called repair service for warranty work they arrived 3 days later and inspected the unit and were going to replace both the motor and the circut boards not sure which ones were bad. Upon question repairman he said parts may not be in for a week to 10 days. So now i am to be without a dryer for two weeks minimum. I then called the store where I made the purchase and told them I was not satisfied with the dryer.They then offered a loan dryer or possible replacement a replacement sn 0ABA5BBF804577L was delivered two days later. Forward to August 2019 the dryer now does not heat and is out of warranty Had the heating element replaced August 27 2019 and it worked fine until 15 March 2020 and is not heating again I feel there is poor quality in the dryer function as it does approximately 6 loads a week. It should be noted the HEI washer purchased at the same time has operated flawlessly the dryer however is a different story. I cannot be paying nearly $89.00 service call plus labor and beyond that parts every 8 months

SAMSUNG GALAXY S9
DO NOT BUY !!!!
CUSTOMER SERVICE FROM SAMSUNG IS HORRIFIC IF YOU DO NOT FALL INTO THEIR LITTLE BOX TO HELP!!!

Last year I called to complain that the phone (unbeknownst to me) dialed a second phone number and the the phone conversation that I was having was recorded on the voice mail of a new friend. The phone conversation I was having with my Husband was personal and my new friend gladly played back my personal conversation back for me to listen to. I contacted Samsung and long story short I was told that their was steps to go through to take the phone back to it's original settings...to trouble shoot.... I had taken the phone out of it's protective case and it slipped from my hand cracking the screen... (so much for their wonderful new technology with Gorilla glass) I went to look at repairing the S9 .... an S9 not a S10 or S20 and I am being quoted $330 to almost $500 to repair just the front screen... the screen now goes white and flashes multiple times throughout my day...

I contacted Samsung multiple ways today.... to being ignored on the help chat and Adrianne disconnects me... then I decide to call in and almost 1hr latter being shuffled from department to department to department I finally get a manager in the cell division Genavive and because there is physical damage to the phone I don't fall into their neat little box to assist any longer doesn't matter that my original complaint is documented on their system ... I have never owned anything but a Samsung cell phone since they came out. because I don't fall into neat box for them to help me now I either pay $350 to $400 to fix the screen as they are not offering to help and find out that the damn phone was a dud from get go... doesn't matter that I am a extremely long time LOYAL Samsung user... Samsung does not care about the individual customers that got them to the huge company that they are now... Well my Boys (3) get their wish as I will be now purchasing a IPHONE!! and no longer a Samsung Galaxy future customer.... at this rate Samsung you will eventually loose your client base because if they don't fall into a neat box you don't help!! Samsung will loose their client base one by one. I will be one!! You have already lost my middle Son and my youngest as they moved to I PHONE 2 years ago.... now I am beginning to see why. Good thing I found this out before I had to replace my 4 family TV's !!!

GOOD BYE SAMSUNG!!!!!!!