Poor quality ..customer service bad ...my daughter purchased me earings a month ago ,one of them have fell out twice..I took them backbto store apparently its quite normal and was told to... See more
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Non Existant Customer Service I had bought several items from Samuel's Jewelers both in store and online. Until my most recent purchase I was very happy. I ordered two pearl necklaces online, o... See more
The parent company of Samuel Jewelers- Gitanjali Gems Ltd. is a fraudulent india company. The promoters of the company have been involved in one of the biggest frauds in the Indian Banking Sector (... See more
I just love both sets of earrings: the topaz with its many colors that will go with anything and everything. . .from casual to dress, and the smoky quartz with its own allure. Would recommend these an... See more
Company details
Information provided by various external sources
Our 120-year diamond tradition began in San Francisco, where Albert Samuels first opened his doors in 1891. Today, we are committed to preserving the principles of quality, value and customer service excellence established by our founder over 120 years ago.
Contact info
1.9
Poor
239 reviews
No recent history of asking for reviews
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Thank for making the process so easy.
June 24, 2018
Unprompted review
Great service
June 23, 2018
Unprompted review
I shopped online and had items shipped…
I shopped online and had items shipped to store. Got a great deal! Absolutely love my 1.5 ctw brilliant fire earrings!!! Shipping was a little slow but extremely painless!
June 20, 2018
Unprompted review
Very beautiful jewelry
June 16, 2018
Unprompted review
I placed my order checked the next day…
I placed my order checked the next day option and 3 or 4 days later I contacted them asking where my order was . Response was it is being processed do you wish to cancel order or proceed , why have next day option and nothing about processing order nothing. Of coarse I proceed happy with product but it took 3 or 4 weeks to get !!! No discount or anything for delay not sure if I will ever order again!!
June 13, 2018
Unprompted review
The diamonds are falling out of one of…
The diamonds are falling out of one of the ribgs. I will send back for a refubd or full cr ED it.
June 8, 2018
Unprompted review
delivery a lot slow on express 2 day.
May 15, 2018
Unprompted review
Deceitful practices to make a sale
We bought both of our rings here, we were told both were under a guarantee for any resizing that needed to be done, or if any of the diamonds came loose, as well as cleaning. When we came in to get my ring sized, it was too big, they told us there was a charge to do so. This is unacceptable. We feel taken advantage of and lied to. When I get my ring back consider that our last exchange with you. I will not be doing business with someone who decives the people that give them business.
May 14, 2018
Unprompted review
Easy online purchase with Norton…
Easy online purchase with Norton security and fast delivery. My ring is perfectly sized also.
May 14, 2018
Unprompted review
RIGHT ON TIME MY PACKAGE.
May 13, 2018
Unprompted review
Gift for Teenage daughter
My daughter loved the gold heart shaped necklace I purchase. It arrived fast and in a lovely purple fabric bag.
May 8, 2018
Unprompted review
The person I talk to about my order was…
The person I talk to about my order was rude. I pay $25 for over nite service. My order look like it came out of a toy machine.
May 8, 2018
Unprompted review
Quality products
May 5, 2018
Unprompted review
Amazing customer service!
What amazing customer service! The clerks bent over backwards to help us complete what we were looking for. It's rare to find that kind of customer service today!
April 27, 2018
Unprompted review
I wish
I wish it had a stamp on the ring not having it make it look fake
April 22, 2018
Unprompted review
In less then 12 hours one of the…
In less then 12 hours one of the diamonds fell out.
April 21, 2018
Unprompted review
Love Samuels Fine Jewerly
Love the earrings I got fast delivery to local Store I did not know was inside of HEB Burleson Texas Samuels is my new bestie
April 7, 2018
Unprompted review
Very fast, simple, helpful
I sent a message on Facebook to locate a specific item I could not find online. Within 3 days they found it, sent me a link to purchase online, and I was able to pay for it!! I had it within another 3 days!! Very simple and very helpful!! I would highly recommend yhem!
March 25, 2018
Unprompted review
Only recieved 1 of 2 rings ordered
Only recieved 1 of 2 rings ordered, upon calling was informed that they no longer work with the vendor for the second ring. No one reached out to is and we had to call several times to get full explanation.
March 19, 2018
Unprompted review
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