Samuels Jewelers Reviews 

THE SIZE OF THE GOLD KEY IS A LOT SMALLER THAN EXPECTED.

The parent company of Samuel Jewelers- Gitanjali Gems Ltd. is a fraudulent india company. The promoters of the company have been involved in one of the biggest frauds in the Indian Banking Sector (nearly $1.7 billion). Not only that, they have been accused previously of selling fake artificial diamonds. Why would you trust these guys to buy expensive diamonds? Please do not buy from them..

The review does not allow posting of links, but you can google : "gitanjali gems fraud", "gitanjali gems samuel jewelers"

As I reviewed before on this item. The ring arrived bent. I had my husband take it to the Samuels store in Lake Charles LA to hav e it resized from 12 to 12 3/4 and they asked him how did it get bent. He told them it arrived that way from the online sales store. Hopefully we don’t get charged the resize.

I went I'm to my local store at the mall in Sierra Vista Az and asked about ordering a ring set I saw online. To sum things up I was talked into buying something from the store instead of having to order the ring. A few hours later I figured I would return the ring from the store and go with my first choice online. The guy working there was rude about having to return it. Didn't seem like he wanted to help me at all after that. When I asked him to order the ring for me he said it would be about a week, which is fine, but I had to ask him if he wanted my information to call me when the ring got to the store. My gut feeling was right because he never ordered the ring or called me. I had to order the ring myself and now have to go get it sized. Overall experience was that I wasn't a priority because of the amount I was spending. I will not be going back to this store.

The ring ordered online said it was in stock, after waiting 2 weeks for it to arrive I called. Was informed it actually wasn’t in stock even though the website said it was. Took another week before it shipped. It was an aquamarine band that had no aquamarine color what so ever. Just looked like clear diamonds. Was a gift for grandma, but had to return it. Very disappointed!

very nice pendant but the chain is very thin

It took over a month to get a ring size EXCHANGED. Called customer support for two weeks and they finally emailed back with bare minimum instructions. We specifically wanted to exchange rings BUT they didn’t exchange the ring. They RESIZED the ring which was not what we wanted! The ring is bent all weirdly and this is suppose to be a new ring! Their customer support sucks! I would never do business with them ever again!

took ove a month just to get in touch with a person to see where my order was. this was supposed to be a Christmas present but almost turned out to be a Valentine's one instead, I Disney even get an apology for there screw up or we will refund your money. nope I got a we will get it to you so 45 days to get my order completely unacceptable will never do any more business with them, don't ever do business with them all they will do is screw you.

It was easy to order from you online! It was very positive that I could have my gift sent directly to my daughter at no extra charge!
My daughter loved the earrings!
Thanks,
Frank

3 purchases over 3 years & all with some defect. 2 pairs of earrings that wouldn't stay on. Had to replace backs within a few months. A diamond necklace for Xmas this year only lasted 8 hours before the chain broke.
My husband had purchased a $90 warranty this time so when I took it in
to get replacement they said no that the only thing they could do is sodder it. No apology offered
Wow that was a surprise. $90 down the drain. Save your money & get
better service elsewhere & better quality too.

I never recieved a email saying it was shipped. I called and emailed customer service and never recieved a call or message back. After i recieved my product then i recieved a messagw saying it was shipped.

I had placed an order, it never shipped, so I had to reorder and I was charged for both orders, and you guys have done nothing about it! Last time purchase anything from Samuels.

Not user friendly. No updates when order was sent.

I placed an order 12/11 for a Christmas gift and have not yet received a shipping confirmation. I have emailed Samuels Jewelers as per the order confirmation I received and have not gotten a response, nor am I able to get through on their phone line. I left them a message (because that’s what their phone system forces you to do) and am still awaiting their call back. I am incredibly frustrated with this experience, and it seems to be a common theme here...

I found out that you have to register on the website for better tracking and verification of order status. After that, everything is fine. It seems the prices are a really good value. I've made many purchases from this company, in person and, primarily, over the website, I've never experienced any problems with quality or service. The jewelry has proven to be top quality.

Thank you! I really do trust and appreciate your excellence!!

Kenneth Frith.

I would say terrible customer service, but thday would mean that you would have to have someone to speak to wich there aren't

You guys lost my order and still haven’t found it

I would never buy jewelry from here anymore. I ordered a customized name plate for my daugter 16th birthday, first it was much smaller and very thin for $122 then it appeared on the website 2nd it did not come with a necklace which was not stated on the website so now I have to go to different stores to pay more money to get a special necklace to put on the name plate. Which I have not been able to find yet