Poor quality ..customer service bad ...my daughter purchased me earings a month ago ,one of them have fell out twice..I took them backbto store apparently its quite normal and was told to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Non Existant Customer Service I had bought several items from Samuel's Jewelers both in store and online. Until my most recent purchase I was very happy. I ordered two pearl necklaces online, o... See more
The parent company of Samuel Jewelers- Gitanjali Gems Ltd. is a fraudulent india company. The promoters of the company have been involved in one of the biggest frauds in the Indian Banking Sector (... See more
I just love both sets of earrings: the topaz with its many colors that will go with anything and everything. . .from casual to dress, and the smoky quartz with its own allure. Would recommend these an... See more
Company details
Information provided by various external sources
Our 120-year diamond tradition began in San Francisco, where Albert Samuels first opened his doors in 1891. Today, we are committed to preserving the principles of quality, value and customer service excellence established by our founder over 120 years ago.
Contact info
1.9
Poor
239 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick to receive
Quick to receive! So excited for my Granddaughter to receive her little bracelet.
December 1, 2017
Unprompted review
Poor watch repair ⌚
I wanted to get my "retro" watch refurbished. An old, good quality Swiss made wind up watch. Accepted their quote and got the job done. It had to be returned after a few months as it would not keep time. The same fault occurred again just after the guarantee was up. I was then quoted a price twice that of the original job. When I questioned this their response was "we do not set the prices". However they did supply the guarantee. The watch is now back in the draw. Very disappointing experience. I couldn't honestly recommend them for this kind of work
November 25, 2017
Unprompted review
5 Star Excellent Service
Thank you for the prompt service! The Samuel's staff is always attentive of their customers needs and very professional.
November 11, 2017
Unprompted review
Reply from Samuels Jewelers
Mrs. Machado:
That is great to hear! We really appreciate your business and are pleased to know you had a good experience.
Thank you for taking the time to give us a review!
Samuels Jewelers
not proper description of product
not proper description of product, was expecting a mans ring, had issue with size, not satisfy with quality for price
November 11, 2017
Unprompted review
Reply from Samuels Jewelers
Good evening:
I am sorry to hear that the description did not match the product you received. It is our company policy to provide the highest level of customer service on all levels.
Please contact us at 1-877-388-1836 or at sales@samuelsjewelers.com to provide us more information about what product was not properly described.
We certainly appreciate your feedback and want to be sure we look into every opportunity to improve.
Thank you for your time.
Samuels Jewelers
Thank you
Thank you, I enjoyed shopping online and am very pleased with my purchases!
November 10, 2017
Unprompted review
Reply from Samuels Jewelers
Thank you so much for sharing your experience. We love to hear you had a great time shopping online!
Thank you for your time!
Samuels Jewelers
Purchased earrings
Purchased earrings. They were nice but not quite my style. Contacted Samuels abs received a quick response.
November 6, 2017
Unprompted review
Reply from Samuels Jewelers
Thank you for providing us with feedback. I am glad to hear everything went smoothly for you and you received a quick response.
Thank you for taking the time to provide us with feedback.
Samuels Jewelers
Workers are at all times amazing!!!
November 4, 2017
Unprompted review
Reply from Samuels Jewelers
Thank you so much for the feedback you provided. We certainly appreciate you taking the time out of your day to make our day!
Samuels Jewelers
Made 5 purchases at once.All good …
Made 5 9urchases at once.All good except a watch.Received wrong item.They sent me no tracking info.Only emails received were for review
November 3, 2017
Unprompted review
Reply from Samuels Jewelers
Thank you for sending us the review.
It is our company policy to provide the highest level of service. While we make every attempt to satisfy every customer completely, there are times when we are simply unable to fulfill all requests.
If at any time any of our customers are dissatisfied with our online services, we strongly encourage feedback by contacting our E-Commerce Department at sales@samuelsjewelers.com or 1-877-388-1836 Monday through Friday, 9:00am-5:00pm CST.
Thank you,
Samuels Jewelers
Reply from Samuels Jewelers
That is great to hear! Thank you for taking the time to provide us with feedback that is very important to our company.
Samuels Jewelers
Ruby Set
I absolutely love my jewelry. Chain doesn't slide freely but this is my favorite set of jewelry
October 20, 2017
Unprompted review
Reply from Samuels Jewelers
Thank you for making us aware of this! We certainly appreciate the feedback and are very happy that you love your jewelry.
Thank you for being a customer.
Samuels Jewelers
Your selection of jewelry is wonderful …
Your selection of jewelry is wonderful site is easy to get to and the customer service personnel was very helpful.
October 13, 2017
Unprompted review
Reply from Samuels Jewelers
We appreciate the feedback you provided and are thankful for it. All feedback is welcome and helps guide us to make sure we are doing a good job.
Thank you for being a customer!
Samuels Jewelers
In 2015 we purchased 2 9 diamond …
In 2015 we purchased 2 9 diamond wedding bands with what we thought was a lifetime warrentee, We had the cleaned and checked on a regular basis, one of the rings started rattling and I took it into the store to have it checked, They confirmed that stone 3 was loose and told me that it would cost 55.00 to have it fixed. They also said that the plating on the rings needed to be redone. I asked about the warrentee and they said that only covers the stones not the ring metal. They started the full coverage about a month after we purchased our set. I asked how much to put them on full warrentee and they quoted another 209.00 per ring. You would think the workmanship on the rings should last more than 2 years especially on the plating. For a company that does not have a lot of traffic at that location you would think they would try to keep customers not loose them. I'm going to close my card account and trade them in at another jeweler that stands behind their products.
October 11, 2017
Unprompted review
Reply from Samuels Jewelers
Hi Gene,
Your comments and concerns are important to us and it will help us improve our service levels. As a company, we strive to provide the highest level of service. While we make every attempt to satisfy every guest completely, there are times when a customer has a request that we are simply unable to fulfill. Thank you for again for your comment and concerns and should you have any further concerns we strongly encourage feedback by contacting our customer service department at 1-877-726-8357 Monday through Friday, 9:00am to 5:00pm CST.
love my product
October 9, 2017
Unprompted review
Reply from Samuels Jewelers
Thank you so much for taking the time to provide us with feedback. It certainly helps us.
Thank you for being a customer!
Samuels Jewelers
ABSOLUTELY LOVE SAMUELS!!!
October 5, 2017
Unprompted review
Reply from Samuels Jewelers
Thank you so much for taking the time to provide us with feedback. It certainly helps us.
Thank you for being a customer!
Samuels Jewelers
Received items fairly fast
Received items fairly fast. Some of the rings did come smaller than what the picture showed but overall, everything is good.
October 2, 2017
Unprompted review
Reply from Samuels Jewelers
Thank you so much for the honest feedback. We appreciate you taking the time to provide us with necessary feedback.
Thank you for being a customer.
Samuels Jewelers
Very happy with my purchase
September 25, 2017
Unprompted review
Reply from Samuels Jewelers
Thank you so much for the feedback! We appreciate you taking the time to provide us with your comments.
Thank you for being a customer!
Samuels Jewelers
Lovely help from employees.
September 25, 2017
Unprompted review
Reply from Samuels Jewelers
Thank you so much for your comments. We appreciate you taking the time to respond to us.
Thank you for being a customer!
Samuels Jewelers
No Hassles, straight-forward answers, good customer care
Nothing but a good experience with Customer Service when I call, was able to call to get more information about an item before I actually purchased. I had to return an item and it was really made easy. I like the ease and simplicity of having no hassle with any of these things.
September 7, 2017
Unprompted review
Reply from Samuels Jewelers
Thank you so much for your response! I know it takes time to stop and recognize good service and wanted you to know how much we appreciate it.
Thank you for being a customer.
Samuels Jewelers
Andre was very helpful..
Andre was very helpful... Super knowledgeable.
He was very patient with us & respectful. Helped me to make a good decision.
My purchase was made in the Longview, Tx store.
September 6, 2017
Unprompted review
HORRIBLE customer service
DON'T BUY YOUR JEWELRY FROM HERE and don't expect them to ever contact you back from customer service. They don't answer phones and won't return voicemails or emails. Good luck!
*EDIT: WHY am I not surprised that I get a response after posting a bad review but not after multiple voicemails and emails being sent to the company?
September 5, 2017
Unprompted review
Reply from Samuels Jewelers
It is our company policy to provide the highest level of service possible. While we make every attempt to satisfy every customer completely, there are times when we are simply unable to fulfill all requests in a timely manner.
I have attempted to contact you both yesterday and today. Feedback is important to us. Please contact our E-Commerce Customer Service at 1-877-388-1836, Monday through Friday between 9am-5pm cst.
Thank you,
Samuel's Jewelers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.