Sandal BMW Wakefield Reviews 

Excellent customer service and continued care from John Ledwold

I recently purchased a new BMW from Sandal Motors, and I can't express how thrilled I am with the entire experience. From the moment I walked into the showroom, Louis Cosgrave, my sales executive, made sure I felt valued and well-informed.

The sales process was not only efficient but also incredibly transparent. Louis took the time to understand my preferences and needs, ensuring I found the perfect BMW that suited my lifestyle. His product knowledge was impressive, and he patiently answered all my questions, making me feel confident in my decision.

What truly stood out was the exceptional communication throughout the entire process. Louis kept me informed at every step, providing updates on my order and delivery timeline. I never once felt in the dark or uncertain about what was happening.
I would also like to thank Rob Noble (Retail Manager), for assisting me with some of the aftermarket options, very professional, with no pushy sales tactics. The team at Sandal are all fantastic.

The handover of my new vehicle was nothing short of seamless. Louis walked me through all the features and settings, ensuring I left the dealership fully confident in operating my BMW. My wife and I both felt like VIPS.

I can confidently say that Louis Cosgrave and the team at Sandal Motors have set the platinum standard for customer service. If you're in the market for a BMW I highly recommend Sandal Motors and, specifically, Louis Cosgrave for a top-notch buying experience. It's rare to find such professionalism and dedication, and I'm giving them a well-deserved 5-star rating.

DONT WASTE YOUR TIME OR MONEY - THEY DONT DESERVE TO HAVE THE BMW BADGE OVER THERE DOORS!! As a customer and even an ex employee i can tell you from both sides of the fence they are terrible, they have no morals what so ever. Brought my wifes car in as an employee to have new front wheel bearings, i supplied the parts all they needed to do was fit them very simple stuff. They then snapped my locking wheel nut key, hacked off my wheel damaging the wheel and hub, spent so long doing it they only managed to complete half the job. It cost me for a new wheel, new hub, new locking wheel nut set and i had to pay someone else to remove the rest of the locking wheel nuts as they broke the key.
I left the business couple of weeks later (after realising its not a place i want to be associated with) only to be sent a court letter demanding the labour for the complete job (which they only completed 25% off) and parts (which i paid for and supplied myself). It cost be in total £945 to get 2x wheel bearings done elsewhere simply because of the shoddy work they done in the first place.

Please please this is an original review dont ignore it, there are plenty of BMW dealerships in the country who can offer a far better service - dont use this one.

for legal reasons - these are based on my own personal experience and are my own views as to the service i was given and i am legally allowed to share with the public.

Very expensive oil change at Sandal Wakefield BMW
I took my car for an oil service on the 29/06/23, before a planned trip to France and came back with an oil sump pan stripped threads and oil leak. Replacement pan is around £1117.43, just paid around £120 for Heli Coil repair instead of a replacement pan.
This is not what I was expecting from skilled technicians trained to BMW’s latest manufacturer standards. BMW Sandal are blaming it on the previous dealer overtightening the bolt, although the video of “Vehicle Health Check” from Sandal BMW did not show any issues with my car.
Probably they put an apprentice/work experience person on the job who cross tightened the bolt and stripped the oil sump pan threads. I would like Sandal to stop blaming the previous BMW dealer and pay for the damage they caused to the oil sump, as my car had no issue at all when I left it at their premises.
(N.B my car went in the workshop with no sign of a defective oil sump pan or drain plug bolt and was serviced 2 years ago)
A.L

Purchased my wife's BMW X1 around Sept 2022 - ex demo model. Good experience when they were trying to get the sale! June 2023 and we spotted that oil was leaking onto our driveway. Took to BMW Williams in Liverpool (local dealership), and they reported back that the Sump Plug had not been connected correctly (by Sandals). Advised that this would not be covered by warranty and then contacted Sandal, whose service manager was totally dismissive and refused to cover the cost, despite being down to their 'shoddy workmanship'. Ultimately dealt with BMW Head Office and between them and Williams Liverpool, the issue was sorted to our satisfaction. Motto of the story - avoid Sandal BMW if you can - only given them 1 star as there was no option to give zero!!

Complete farce. Booked MOT and service. Had to wait 6 weeks for the appointment. Dropped car off at 8 am as requested, Advised staff, I was walking around Wakefield until car was ready. 5 hours later I discover they have no start time for the 2 and a half hour work. Do I believe that a male customer would be treated the same? Obviously I should have picked a cheaper and better garage. No I don't recomment this garage.

Just wanted to say thank you to Paul, Ikhlas and Jacob at BMW Sandal Wakefield. Ikhlas and Paul dealt with my car sale (a BMW 330e) and Jacob, their technical genius assisted with a test drive of the vehicle and answered my technical questions in a quick, friendly, easy to understand manner.

Paul and Iklhas were very friendly and super helpful, Ikhlas even sent me a walk around video of the car before we drove up to see it, really helpful and just fantastic service. Would highly recommend (10/10)

We bought from Sandal Auto last year. Car was apparently serviced and MOTd before delivery. The car arrived with a check engine light on which we were able to sort through the warranty. Thank goodness for the warranty. One month later, light is on again. Dealt with that (currently waiting on warranty company reimbursing). Two days later, engine light is back on.

Our garage asked who had serviced the car for us as they'd left the air filter disconnected and there were a stream of other issues with the car. They also said the warranty company Sandal use are the most difficult they have ever dealt with.

Not even a year on and we're going to have to sell the car as it's just one issue after another.

All they want is a sale and the garage checking the sale card over are doing a substandard job. Avoid at all costs.

Ex employee…throw you under the bus type of place …only happy when they’ve made a sale..don’t don’t to us drivers otherwise

Lack of customer service and over priced, broke something and charged, poor attitude and kept my car overnight, told me had no car available, then had one which was filthy, would not be paying for there bad work again, avoid at all expense.

Rang up to speak to parts to order a part they were not available but would ring me back; Never rang me will not use them again poor service no customer etiquette

Car booked in for MOT and warning light on to replace brake fluid. Requested collection at 3pm. At 4.15 after receiving no call arrived at dealer where car was parked up washed and dry. Received keys and started to drive away only to notice brake fluid light was still on! Had they done this small job who knows? Went back in and the car had to be taken into the workshop to clear down the warning. How can you get such basic tasks such as phone calls and basic repair tasks so wrong? Extremely poor indeed !!

Bought car in October.
Fault within 2 weeks.
Finally got it in on 6th January. They had it for a full day and did nothing to it! Was told I’d get a call to sort it the same evening. Nothing. I gave them a week. No call. So I called and was promised a callback. Four calls later (first three ignored)and finally it went in today on 23rd January! About four months after reporting it!
Took a courtesy car which was:
Dirty, had half eaten bag of crisps in the back and whilst using it clipped a kerb avoiding an ambulance….
It was parked at other side of car park when I picked it up (probably to hide the state it was in) so couldn’t check for marks so probably could have denied it. But did the decent thing.
They charged me £500! Apparently they don’t repair scuffs! Even though there was one on another wheel!
To make matters worse there were marks on my wheels which weren’t there before.
The service manager: Ian Spencer was rude. Shaking his head at me when I questioned why I was left for 25 minutes. I question him asking him not to shake his head at me. He then did it again. I pointed this out and he shouted across the car park: I didn’t this time!!!

No apology, recompense, thoroughly appalling!

The staff at Sandal motors Wakefield are always friendly and polite been going there a number of years with my Mini never once had an issue many thanks

Booked the car in for a end of warranty check, MOT an Oil change after getting a text from BMW. Moved my work schedules to able to drop the car off. Left the car from 8am to 4pm. I got a taxi to pick the car up and when I drove off we got a “drivetrain error” (this didn’t come up before) came up so I immediately called the service person I spoke with who made me and my partner feel silly for even pointing it out and just kept saying it’s fine to drive, it’s not a big issue. He drove the car in the garage and 5 minutes later came back out and said that there were no error message as if we were lying. Got back into the car and drove off and the same error message came up again, called the service guy again who made us feel like we were bothering him. Long story short.. we were given an appointment next week. Absolutely appalling service from BMW.

Excellent service from John and the team. Our car is fantastic and they even set the radio to our favourite station! I would highly recommend Sandal Wakefield.

Live and learn!
I guess we all live and learn!
I purchased a new electric Mini just before Christmas and was very clear with the sales team about my commute and my expectations! Not concerns we’re raised by what you would take as knowledgeable people. Like I said you learn in life!
I will never go back to Sandal again for anything, trust is what you don’t do with a back street dealer but a main deal I’d expect more!
I expressed my concerns over the range I could expect from the new Electric Mini and all the sales literature gives 140-145 mile range, I looked at the lowest figures given for battery and highest consumption of KWh per mile so I’d expect to be worse case at 115 miles, this is all but 80% of the quoted range.
As with all manufacturers figures we never expected to achieve and 80% is reasonable and acceptable for my commute and cost.
To my disappointment I only actually achieved 85 miles, somewhat short at only 58%
I stated this to Sandal and they booked the car in to be checked over, I made this in writing before what we are generally told as consumers you’re 14days rights!?
Low and behold nothing wrong with the car, and comments made about being aware of this as an issue as the loan car performs the same.
I would have expected this to be brought up in my initial conversation with the sales team as I was so concerned about the range at the time but nothing!
When I requested a refund you can guess I was refused, I was offered a buy back at market value or part ex for another mini!?! So why would I do that?
I do like the car itself so requested a compromise on some sort of offset payment as compensation for the extra cost I’m now going to incur but again refused with a nicely emailed letter with the former offers again!
As you can imagine very displeased with this.
I’ll try the trading standard route as well now the polite way has failed.
In short - do not trust - do not buy!

Such a shame - thought i was going to get good service from what I assumed to be a reputable dealer - collected car as arranged ... not even been cleaned - dirty interior and just a quick handwash with no dry to the exterior - all interior windows were dirty - got up the day after to look at my pride and joy .... to discover the car had a flat tyre - took it to my local garage who found a slow puncture - checked all other tyres and all had minimal air - this was after a full BMW safety check the day before ? I think not ! On trip home the windscreen needed a wash and wipe - guess what ... not even a drop of water/screenwash - advised Sandal of the issues and was advised nothing will be done as I should have given them the opportunity to fix the trye - I live 20 miles away from Sandal BMW - How was I supposed to get there with 3 tyres inflated - Shocking service - will never use them again and will not be recommending them to use - plenty of other dealers out there

Phoned 9.30 to speak to service reception to be informed “can’t get through - will get them to ring you back”
By the time they rang me back at (11.55am) I had been to a local mechanic who fixed the problem and had been back at my house over 20 minutes.
This company is either very, very, very busy or very uninterested in sorting a customers problem with a car bought off them for £48000, me thinks it’s the latter
Not happy

Visited after seeing they were a family led business so expected a bit more that the corporate gloss of the big dealers
Sat with a sales person for an hour and a half spec'ing up a new car and left eventually with the promise of a quote via email. 7 days later ..... Nothing!
Going elsewhere.