Sandbag Reviews 1,020

Im a 2 time buyer and didn't notice until after checkout that my shipping address was my old address..yikes! Louise helped me out right away..great communication thank you

I rarely leave negative reviews, but my experience with Sandbag and Third Man Records UK/EU have been extremely disappointing.
I pre-ordered The White Stripes “The Complete Studio Albums” box set in December 2025 from Spain (EU), paying around €500 including shipping and taxes. Months later, I still have no tracking number, no shipping confirmation, and no estimated delivery timeframe.
What makes the situation even more frustrating is that many customers across Europe and other parts of the world are already receiving their box sets at home. Some of them even placed their orders after mine. Meanwhile, customer support tells me they are “still awaiting stock” and cannot provide any revised dispatch date.
So apparently there is enough stock to ship orders worldwide, but not enough to explain what is happening with the remaining customers. The lack of communication and transparency is honestly unacceptable for an order at this price level.
I have always considered Sandbag and Third Man two reliable companies in the past, but this release has been handled very poorly from start to finish: confusing availability, little communication, delayed responses from support, and customers left completely in the dark.
Very disappointing experience overall.

For clarity, this is a genuine order placed through the official Third Man UK/EU store in December 2025. I am happy to provide order confirmation details to Trustpilot if needed.
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Hello,

Thank you for your reply.

My order number is #TMRUK97595.

I appreciate you taking the time to review the case. My main concern at this stage is the lack of clarity regarding the status of the order, especially considering that customers across Europe and other parts of the world are currently receiving their box sets and shipping notifications, including some who placed their orders after mine.

I would appreciate a clearer explanation regarding the current status of my order.

Thank you.

The company answered my question quite fast Thanks

Item shipped incorrect size. Reached out in an email. It was picked incorrectly, and they are sending the correct size. Resolved in less than 24 hours. Great service!

Excellent customer service ..delighted

After having a little trouble with getting in touch with the customer service I’m very satisfied with the proposed solution.

I received an item that was slightly damaged. After a quick email about it, they immediately sent me a new one. Great company with great customer service!

A truly superb experience. My question was answered by a real person and it was done so with courtesy and understanding.

Prompt friendly service. Dealt with the problem effectively.

A quick response and a solution to my query. Great customer service.

Answered within a few days (it was over a weekend) and had a clear response. Fully explained but also simple and to the point.

Thanks to Louise and the Customer Service Crew at Sandbag UK for sorting out my Order query all the way from Down Under… The service was super fast and friendly!!! Highly recommended, 5 Stars thanks…

Fast reply, and helped me stop being scared that I wasn't gonna get my package lol

Happy with the fast and serviceminded customer service - but unfortunately the package received was damaged and in poor print quality as well.

The Fine art I ordered from the webshop size 28"x28" / 71x71 was never to be printed that big.
I hope you take note of this in your printmaking of - very beautiful, melancholic and fearless art as we all know it - in the future.
For your interest - customer service responded to my complaint quickly and is giving me a full refund - I am very satisfied - but as I am also a Dane ;-) - I will only give this experience 4 stars.

There's been a mix-up with my order, but the issue was fixed promptly, professionally, and with a better outcome than I expected. Much appreciated!

Not only was it easy to navigate the web page, but I made my purchase and received the package earlier than expected. The customer service was super helpful and very communicative with my questions and made sure I was a happy customer.

They dealt with my mistaken order of Vinyl instead of CD's very quickly and effectively.

They were really kind with me asking for a refund. None of it was their fault. I'm just in a financial hole right now because of family issues so I really appreciated their patience. They also answer really quick. I wasn't expecting an answer the next day. I know how busy it can be with orders so that was really nice too

I’ve consistently had excellent experiences ordering internationally. Most recently, I ordered from Black Label Society in the US for their new album Engines of Demolition. Along with the album tee, a bonus die-cast clock edition was included - an amazing surprise!

Unfortunately, the shipment was delayed at customs, but the Sandbag Helpdesk once again proved outstanding. Dave responded promptly, was reassuring throughout, and even offered the option of a reorder or refund if the items didn’t arrive. That level of service gives me complete confidence to keep ordering in the future.

My son has been a fan of Zakk Wylde since his days with Ozzy - so much so that my grandson is named Zakk! It’s become a tradition for me to surprise him with special items, and even the Zakk Wylde Christmas jumper arrived in England faster than expected.

From time to time, things can go wrong - but what truly matters is how they’re handled. It’s incredibly reassuring to know there’s a team ready to make things right. Thank you, Sandbag!