Sandbag Reviews 1,020

A very professional company! I’d bought a shirt that had been printed incorrectly, and I received an apology and refund for both the item and the shipping the next day. I generally hate having to reach out to companies, but they made it very easy and painless by having an easy-to-find FAQ — and by having a form I could fill out instead of having to explain the issue in an email. They were very quick to respond, and wonderful to deal with! :)

I received an answer to my questions in a very timely manner. My concerns were fully addressed and the issue was taken care of.

The speed and excellence of my enquiry has given me great pleasure to have made a purchase from this company. no problem with recommending this seller.

Very quick response.

Refund process was easy and quick. No pressure to keep order and wait for it.

Communication was key and a quick response to my query really helped me understand.
I am happy with this service and simple answers have put my mind at ease.

Even with all the that is going on there going to find a way to get my order to me. And I'm going to continue to support them because I understand shit happens. And I'll wait patiently for my order to come and thank you I will come back and order in the future

They were very quick with responding to my emails and submitting a refund. Very pleased with the customer service.

Briefly, in February of this year I ordered a limited-edition item in a time-limited offer from a band's site and, while the order was confirmed, I hadn't heard anything by the middle of March. The band's site didn't mention anything about fulfilment or despatch estimates, I just knew the order was despatched using a 48-hour delivery service.

I sent a query into Sandbag as they manage the merch, and within a day Louise got in touch to let me know that (a) the item was in fact a pre-order, and (b) that it would be fulfilled at the end of March.

Unfortunately the band's emails and website didn't include this info so now — thanks to Sandbag — I've found out All I Need and Everything (is) In Its Right Place 🙌

Very friendly, helpful, and professional.

Excellent service when wanting to return t-shirt bought in third man store in London.
Tammy was quick to reply and organised an exchange for the correct size quickly, efficiently with no issues.
Thanks

Glad to get a response this time instead of what happened last time because the last time I had to email you guys I’ve had to email/explain multiple times to get a response which was a horrible and disgusting experience since I shouldn’t of had to do multiple emails to hear from you guys so I’m glad this time it all worked out this time and had a better experience.

I sent an email to BLS/Sandbag UK with a question about my order and they responded with the information I needed quickly. In spite of the fact that they are in the middle of a transition of moving their warehouse/facility.
I am very happy and wanted to share my opinion.

They were very helpful and responded very fast. They were clear and now I don’t have to worry about my order anymore.
They were very kind.

Brilliant - extremely helpful excellent community and customer service. Thankyou so much !!!!!

Emails answered promptly regarding an item and issue resolved quickly

Very speedy and clear response (literally heard back within 3 hours).

Great and Quick customer service. The best in the whole music business.