I bought Sandcloud ponchos for myself, & one as a gift. Pros: quick delivery. Generally made well. Lovely rich teal color on mine. Comfortable & absorbent. Cons: the neck hole is a little tight. The s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Unfortunately our first order was stolen by porch pirates😡. Sand Cloud really came through. I purchased this as a present for my wife. It was shipped quickly, but we never saw it. Ring camera did see... See more
Company replied
Quality Towels and Wash Clothes that feel great on the skin are absorbent and dry quickly. The only thing that truly could be improved would be shipping and inventory control. Why mail from the East C... See more
Company replied
Sand Cloud customer service went above and beyond helping me with my order. I highly recommend this business . Their products are top quality and their people treat you as valued customer. I'm complet... See more
Company replied
Company details
Written by the company
Sand Cloud is a beach lifestyle brand committed to enhancing your seaside adventures and protecting our oceans. Our carefully crafted, Boho-inspired towels are woven from premium Turkish cotton, delivering softness, durability, and superior absorbency. Every purchase from Sand Cloud makes a meaningful impact; we donate 10% of our profits directly to marine conservation efforts, supporting wildlife protection and ecosystem preservation. With an attractive range of eco-conscious towels, apparel, accessories, and sunscreen, we blend style with sustainability. Join the Sand Cloud family and contribute to a cleaner, healthier ocean. Your support helps us continue to make positive, lasting changes. Shop consciously, live sustainably, and enjoy the beach knowing your choice matters.
Contact info
979 Garnet Ave, 92109, San Diego, United States
- (619) 753-6509
- customerservice@sandcloud.com
- sandcloud.com
4.4
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Gift
My cousin loved, loved, loved the beach towel. Great Christmas gift. Thank you!
December 5, 2025
Reply from Sand Cloud
Hi there,
Thank you for taking the time to share your feedback with us. We’re so happy to hear that the beach towel was such a hit and made a great Christmas gift for your cousin. Your support truly means a lot to us, and we’re always here if you need any assistance.
Everything they said about their towels…
Everything they said about their towels is true. They are big, dry fast and feel great! We will be buying more. Ty great product
December 4, 2025
Reply from Sand Cloud
Hi Angela,
Thank you so much for sharing your experience with us. We’re thrilled to hear that the towels lived up to what you expected and that their size, quick-drying feel, and comfort stood out to you. It means a lot to know you’re planning to purchase more. We truly appreciate your support and are always here if you need anything.
Reply from Sand Cloud
Hi,
Thank you for taking the time to share your feedback with us. We’re so happy to hear that your son loves his blanket and that the design and coziness stood out. Your support means a great deal to us, and we’re always here if you need any assistance.
never received it
never received it, was planning to email you tomorrow to request a refund
December 5, 2025
Reply from Sand Cloud
Hi Teresa, thank you for sharing your feedback. We’re sorry to hear that you haven’t received your order. Our support team has reached out to you directly via email to gather a few details and investigate this further. Please kindly respond to that message so we can assist you as quickly as possible and work toward a resolution.
Love everything about this company
Love everything about this company! I sleep on their sheets, best night sleep ever!!!
December 5, 2025
Reply from Sand Cloud
Hi,
Thank you so much for sharing such wonderful feedback. We’re thrilled to hear that you’re loving everything about Sand Cloud and that our sheets have helped give you such a great night’s sleep. Your support truly means a lot to us, and we’re always here if you need anything.
Repeat customer
I’ve ordered several items - beach towels, bath towels, and a blanket. I am very happy with the quality and appearance of all of them. They are everything promised. The only reason I didn’t give 5 stars is the price. To replace all my towels would be a small fortune. Otherwise I am an extremely happy customer!
December 4, 2025
Reply from Sand Cloud
Hi there,
Thank you so much for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience.
We’re delighted to hear that you’re very happy with the quality and appearance of your beach towels, bath towels, and blanket, and that they’ve lived up to everything promised. That means a great deal to our team.
We also completely understand your thoughts regarding pricing and appreciate your honesty. Your feedback is valuable and helps us continue to improve while staying true to the quality and mission we stand for.
Thank you again for your support. We’re grateful to have you as part of the Sand Cloud community and look forward to serving you again in the future.
Reply from Sand Cloud
Hi there,
Thank you so much for your continued support. We love hearing that you’re enjoying all of your Sand Cloud products and keep coming back for more. Your enthusiasm truly means a lot to us, and we’re always here if you need anything.
Beautiful quality
Beautiful quality. Looked like the picture. Very satisfied with this purchase. I love Sand Cloud products!
December 4, 2025
Reply from Sand Cloud
Hi Diana,
Thank you so much for sharing your feedback with us. We’re delighted to hear that the quality and appearance matched your expectations and that you’re very satisfied with your purchase. Your love for Sand Cloud products truly means a lot to us, and we’re always here if you need any support.
Reply from Sand Cloud
Hi Matt,
Thank you for taking the time to share your feedback. We’re happy to hear that the quality met your expectations and that you enjoyed the selection. Your support is truly appreciated, and please feel free to reach out if you ever need assistance.
Didn’t receive our order
December 4, 2025
Reply from Sand Cloud
Hi Patti,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your order wasn’t received, that’s certainly not the experience we want for our customers.
Our support team has reviewed your order and reached out to you directly via email to provide an update and offer a goodwill gesture. We’d really appreciate the opportunity to continue assisting you and make this right.
Kindly respond to the email we sent so we can help further.
Nice size and not too heavy
Update: After the excellent exchange with customer service I have updated the rating to 5 stars. The care and tips helped my satisfaction and I can confidently recommend Sand Cloud as a product that is worth the price and with responsive customer service.
Original Message:Nice size and not too heavy. Loose string starting to fray on towel. Not the most absorbent towel. Does not dry out faster than regular towels. But overall an okay towel.
December 3, 2025
Reply from Sand Cloud
Hi Rebecca,
Thank you for taking the time to share your detailed feedback. We’re glad to hear you liked the size and weight of the towel, and we appreciate you bringing the loose thread and absorbency concerns to our attention.
Our support team has reached out to you directly via email with care tips and resolution options, and we’d love the opportunity to discuss this further. Kindly respond to the email we sent when it’s convenient for you so we can assist you personally.
Thank you again for your feedback, it truly helps us improve.
Towels aren't very absorbent
Towels are well made but I dont think they as absorbent as they could have been. The bath towels were OK but the beach towel that I used at the pool did not absorb much water at all. I bought it because it was lightweight but again not very absorbent at all.
December 4, 2025
Reply from Sand Cloud
Hi Jeanette,
Thank you for taking the time to share your feedback. We’re sorry to hear that the towels didn’t meet your expectations in terms of absorbency, especially for pool and beach use.
Our support team has reached out to you directly via email with care recommendations and a resolution option, and we’d love the opportunity to discuss this further. Kindly respond to the email we sent so we can assist you personally.
We appreciate your feedback and hope to connect with you soon.
The perfect layer
The perfect layer. Just enough to keep me warm and not hot! Very well made!
December 4, 2025
Reply from Sand Cloud
Hi Desmond,
Thank you for sharing your feedback with us. We’re so glad to hear that the layer was just right for keeping you warm without feeling overheated and that the quality stood out to you. Your support truly means a lot to us, and we’re always here if you need anything.
Perfect on a cold morning at the beach
Recently wore my sand cloud at the beach on a cool day. Was perfect!
December 4, 2025
Reply from Sand Cloud
Hi Deena,
Thank you for sharing your experience with us. We’re so happy to hear that your Sand Cloud was just right for a cool morning at the beach. It’s wonderful to know it kept you comfortable when you needed it most. We truly appreciate your support and are always here if you need anything.
Sand Cloud Poncho
From selection, to shipment, to giving as a gift, the Sand Cloud Poncho was perfect! The fabric works well for my husband to go to the hot tub.
November 5, 2025
Reply from Sand Cloud
Hi Katie,
Thank you so much for taking the time to share your feedback with us. We’re really glad to hear that the Sand Cloud Poncho was a great experience from start to finish and that the fabric worked perfectly for your husband’s hot tub use. Your kind words and support mean a lot to us, and we’re always here if you need anything.
Great products
Great products! Everyone I gifted Sand Cloud products to absolutely loved them!!!!!
December 4, 2025
Reply from Sand Cloud
Hi there,
Thank you so much for sharing your experience with us. We’re thrilled to hear that everyone you gifted Sand Cloud products to loved them. Your support and enthusiasm truly mean a lot to our team, and we’re always here if you need any assistance in the future.
Customer service is outstanding
Customer service is outstanding, easily 5 stars, the product quality in my most recent order was not as expected and a bit disappointing as the dye color in the towels bled out of the towels after the first laundering resulting in almost a tye dyed appearance making the towels look older than brand new. Customer Service replaced the defective towels without any difficulty and I appreciated their prompt resolution of this problem.
December 3, 2025
Reply from Sand Cloud
Hi Kevin,
Thank you so much for taking the time to share your experience. While we’re sorry to hear about the dye bleeding issue with your towels, we’re glad our customer support team was able to resolve the situation quickly and make things right for you.
Your feedback is incredibly valuable to us, and we’d love the opportunity to continue the conversation. Our team has reached out to you directly via email, we kindly invite you to respond there if there’s anything further we can assist with.
Thank you again for your honest feedback and for giving us the chance to improve.
The towels & wash clothes are alittle…
The towels & wash clothes are alittle to big...and after I washed them the color still comes out when you rinse them...
December 4, 2025
Reply from Sand Cloud
Hi Phyllis,
Thank you for taking the time to share your feedback. We’re sorry to hear that the sizing and color release after washing didn’t meet your expectations.
Our support team has reached out to you directly via email to discuss return and resolution options, and we’d love the opportunity to assist you further. Kindly respond to the email we sent when it’s convenient for you so we can help make this right.
We appreciate your feedback and hope to connect with you soon.
A Christmas Gift Hit!
My husband absolutely loves his new Sand Cloud cover up. He was so excited by how soft and comfortable it is. I definitely see more Sand Cloud in our future.
December 25, 2025
Reply from Sand Cloud
Hi Candice,
Thank you so much for sharing this wonderful feedback with us. We’re delighted to hear that your husband loved his Sand Cloud cover up and that its softness and comfort made such a great impression. It truly means a lot to know you’re already looking forward to more Sand Cloud in the future. We appreciate your support and are always here if you need anything.
Reply from Sand Cloud
Hi Julie,
Thank you for taking the time to share your feedback. We’re sorry to hear that the towels didn’t meet your expectations in terms of softness and absorbency.
Our support team has reached out to you directly via email with care recommendations and a resolution option, and we’d love the opportunity to discuss this further. Kindly respond to the email we sent when it’s convenient for you so we can assist you personally.
We appreciate your feedback and hope to connect with you soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.