I bought Sandcloud ponchos for myself, & one as a gift. Pros: quick delivery. Generally made well. Lovely rich teal color on mine. Comfortable & absorbent. Cons: the neck hole is a little tight. The s... See more
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Review summary
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What people talk about most
Based on these reviews
Unfortunately our first order was stolen by porch pirates😡. Sand Cloud really came through. I purchased this as a present for my wife. It was shipped quickly, but we never saw it. Ring camera did see... See more
Company replied
Quality Towels and Wash Clothes that feel great on the skin are absorbent and dry quickly. The only thing that truly could be improved would be shipping and inventory control. Why mail from the East C... See more
Company replied
Sand Cloud customer service went above and beyond helping me with my order. I highly recommend this business . Their products are top quality and their people treat you as valued customer. I'm complet... See more
Company replied
Company details
Written by the company
Sand Cloud is a beach lifestyle brand committed to enhancing your seaside adventures and protecting our oceans. Our carefully crafted, Boho-inspired towels are woven from premium Turkish cotton, delivering softness, durability, and superior absorbency. Every purchase from Sand Cloud makes a meaningful impact; we donate 10% of our profits directly to marine conservation efforts, supporting wildlife protection and ecosystem preservation. With an attractive range of eco-conscious towels, apparel, accessories, and sunscreen, we blend style with sustainability. Join the Sand Cloud family and contribute to a cleaner, healthier ocean. Your support helps us continue to make positive, lasting changes. Shop consciously, live sustainably, and enjoy the beach knowing your choice matters.
Contact info
979 Garnet Ave, 92109, San Diego, United States
- (619) 753-6509
- customerservice@sandcloud.com
- sandcloud.com
4.4
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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We love everything we’ve ever bought…
We love everything we’ve ever bought from Sand Cloud! Towels, hair towels, washcloths and a blanket. They are always on my wishlist!
January 6, 2026
Reply from Sand Cloud
Hi Kim,
Thank you so much for your amazing support and for sharing such kind feedback. We’re thrilled to hear that you’ve loved everything you’ve purchased, from the towels to the blanket. Knowing our products keep making it onto your wishlist truly makes our day.
If you ever have questions or need help choosing your next favorite item, we’re always here and happy to assist.
Picking out the product
Picking out the product, purchase and arrival time was great.
January 5, 2026
Reply from Sand Cloud
Hi Theresa,
Thank you so much for taking the time to share your feedback. We’re really glad to hear that picking out your product, making your purchase, and receiving your order was a smooth and positive experience. Your kind words truly mean a lot to us.
If you ever need any assistance or have questions in the future, please don’t hesitate to reach out. We’re always happy to help.
While I think the overall quality is…
While I think the overall quality is good, I just didn’t like the feel of the waffle towels. I wanted desperately to like them because they were pretty expensive and I needed to justify the cost. But, I just don’t like the feel and the fringe. Possibly I’d like the standard towels better but I can’t afford to spend so much money again. They may need to wait.
January 5, 2026
Reply from Sand Cloud
Hi Renee,
Thank you so much for sharing your honest feedback, we truly appreciate you taking the time to let us know about your experience with the Micro Waffle XL Bath Bundle. We’re sorry to hear that the feel and texture of the waffle towels and fringe were not what you expected, and we completely understand how important comfort is when choosing bath products.
Your feedback is very valuable to us, and we’d love the opportunity to discuss this further and help find the best resolution for you. We have sent you an email with options to assist, and we kindly ask that you respond there so we can continue helping you directly.
Thank you again for your support and for helping us improve.
These are my absolute favorite sheets
These are my absolute favorite sheets! So soft and luxurious and I’m a huge fan of what Sand Cloud stands for!
January 5, 2026
Reply from Sand Cloud
Hi Danielle,
Thank you so much for sharing your wonderful feedback. We’re thrilled to hear that our sheets have become your absolute favorites and that you’re loving how soft and luxurious they feel. It also means so much to us to know that our mission and what Sand Cloud stands for resonate with you.
We truly appreciate your support and are so glad to have you as part of the Sand Cloud community. If there’s ever anything we can help you with, please feel free to reach out anytime.
Great in-person customer service
Great in-person customer service - friendly, helpful, knowledgeable, attention to details such as prompt shipping
January 5, 2026
Reply from Sand Cloud
Hi Miriam,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that our team’s friendly, helpful, and knowledgeable service made a positive impression, and that the attention to detail and prompt shipping stood out to you.
Your feedback means a lot to us, and we’re grateful for your support. If there’s ever anything else we can help with, please don’t hesitate to reach out. We’re always here for you.
Love it!
Had a great experience ordering, tracking the order and love my new sheets!
January 5, 2026
Reply from Sand Cloud
Hi Debra,
Thank you so much for your wonderful feedback. We’re thrilled to hear you had a smooth experience from ordering to tracking, and that you’re loving your new sheets. It means a lot to us that everything went well from start to finish.
If you ever have any questions or need assistance in the future, we’re always here to help. We truly appreciate your support and hope you continue enjoying your new bedding.
I love the swim cover up
I love the swim cover up. I am 5’6” and it is just a bit short for me. The other choice would have been too long. Other than that it is perfect
January 5, 2026
Reply from Sand Cloud
Hi Heather,
Thank you so much for taking the time to share your feedback. We’re so glad to hear you love the swim cover up and that it feels perfect for you overall. We really appreciate you mentioning the length as well, feedback like this helps us better understand fit preferences and continue improving our designs.
If you ever need help finding another style or have any questions about sizing, we’re always happy to help. Thanks again for your support and for being part of the Sand Cloud community.
Disappointed
We have been pretty disappointed by these towels. My husband said they feel like and look like something you would find in a cheap hotel or jail. They do dry someone off well and dry quickly, but there is nothing attractive about them. We will be purchasing different ones in the near future.
January 5, 2026
Reply from Sand Cloud
Hi Allyson,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the style and appearance of the towels did not meet your expectations, even though they performed well in terms of drying. We understand how important both functionality and design are, and we genuinely appreciate your honest input.
Our team has reached out to you directly via email to discuss this further and ensure we’re supporting you in the best way possible, including reviewing the steps already taken regarding your order.
Kindly respond to the email we sent when you have a moment, we’d really appreciate the opportunity to continue the conversation and assist you further.
Thank you again for sharing your experience with us.
Need a great towel?
Website easy to navigate. Plenty of inventory to choose from. Love a good sale. Items arrived promptly in good condition.
October 13, 2025
Reply from Sand Cloud
Hi Jacquelynn,
Thank you so much for your wonderful review. We’re thrilled to hear that you found our website easy to navigate and enjoyed browsing our selection. It’s always great to know our customers appreciate a good sale just as much as we do.
We’re also happy to hear your items arrived promptly and in perfect condition. That’s exactly the experience we strive to provide from start to finish.
We truly appreciate your support and look forward to being your go to spot whenever you need a great towel. If there’s ever anything we can help with, we’re just a message away.
Excellent
Received products in excellent condition. Can't wait for the weather to get warmer so I can use them!
January 8, 2026
Reply from Sand Cloud
Hi Laura,
Thank you for your lovely feedback. We’re so happy to hear your products arrived in excellent condition and that you’re excited to start using them when the weather warms up.
We truly appreciate you choosing Sand Cloud and sharing your experience with us. We hope your products make those warmer days even more enjoyable. If you ever need support or have questions, we’re always here for you.
Easy to shop
Easy to shop, slightly higher prices, but worth it to support marine life. My son loved his towel, and the dish towels were a hit with family. Very happy with my purchases.
December 8, 2025
Unprompted review
Reply from Sand Cloud
Hi Mary,
Thank you for taking the time to share your experience. We’re so glad to hear the shopping process felt easy and that you feel the value is worth it, especially while supporting marine life. It’s wonderful to know your son loved his towel and that the dish towels were a hit with your family.
We truly appreciate your support and your thoughtful perspective. If you ever need anything or have questions in the future, please don’t hesitate to reach out. We’re always here to help.
Family trip
I bought 12 beach towels for a upcoming family trip. The order processed fast and everyone loved the designs.
January 6, 2026
Reply from Sand Cloud
Hi Nancy,
Thank you for sharing your experience with us. We love hearing that your order processed quickly and that everyone enjoyed the towel designs for your upcoming family trip. It’s wonderful to know our products could be part of such a special occasion.
We’re very grateful you chose Sand Cloud for your trip. If you ever need help with future orders or have any questions, we’re always here and happy to assist you.
I waited a long time to invest but the…
I waited a long time to invest but the wait was worth it. Very pleased with the sets that I purchased.
January 8, 2026
Reply from Sand Cloud
Hi Julie,
Thank you for sharing this with us. It means so much to know that after waiting to make your purchase, you feel it was worth it and that you’re very pleased with the sets you chose. That’s exactly the kind of experience we hope to create for every customer.
We truly appreciate your trust and support. If you ever need help with anything or have questions in the future, please feel free to reach out. We’re always here for you.
Customer service is top notch
Customer service is top notch!
Your attention to keeping our environment clean is admirable. Love eveything about this company!!!!
January 5, 2026
Reply from Sand Cloud
Hi Judy,
Thank you so much for your wonderful feedback. We’re honored to hear you feel our customer service is top notch and that our commitment to keeping our environment clean resonates with you. Support like yours truly inspires us to keep working hard toward our mission.
We’re so grateful to have you as part of the Sand Cloud community. If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re always here and happy to help.
Large and super absorbent
Towels are absorbent and soft. They are also much bigger so I can wrap myself in them and feel fully covered. I also like that they fold up nicely and smaller than my current towel that are smaller in size.
January 20, 2026
Reply from Sand Cloud
Hi Ana,
Thank you for sharing such thoughtful feedback with us. We’re so happy to hear you’re enjoying the absorbency, softness, and the larger size for full coverage. It’s also great to know the towels fold up easily and save space for you.
We truly value you choosing Sand Cloud and appreciate you taking the time to share your experience. If you ever need help or have any questions, please know we’re always here and ready to support you.
Great friendly helpful service and…
Great friendly helpful service and superior quality towels and blankets!!
January 9, 2026
Reply from Sand Cloud
Hi Julie,
We truly appreciate you sharing your experience. It’s wonderful to know you found our service friendly and helpful, and that you’re enjoying the quality of your towels and blankets. Hearing this lets us know we’re delivering the kind of experience we strive for.
Thank you for your support and for choosing Sand Cloud. If you ever need guidance, product recommendations, or assistance with anything else, we’re always here and glad to help.
Excellent service and communication
Excellent service and communication. I recommend purchasing from this company.
January 8, 2026
Reply from Sand Cloud
Hi Roberta,
Thank you for sharing your experience with us. We’re delighted to hear that our service and communication met your expectations. Your recommendation truly means a great deal to our team and encourages us to continue providing the best possible experience for our customers.
Please know we’re always here if you need any assistance in the future. It’s our pleasure to support you anytime.
Reply from Sand Cloud
Hi Amy,
Thank you so much for your kind words. We’re thrilled to hear you’re loving the quality. Feedback like yours motivates us to keep delivering products our customers can rely on and enjoy every day.
If there’s ever anything you need or any questions come up, please don’t hesitate to reach out. We’re always happy to support you.
A bit disappointed
Recieved product fairly quick. 2 out of 4 bath towels had snags, which I fixed by cutting /knotting them. They do not dry, hung on towel bar, as quickly as ads make it seem (moisture is an RVs enemy). These things are bit disappointing especially considering price. I would've given them 3 1/2 stars if possible.
We are fulltime RVers, space is limited, I like their space saving and I can wash several in 1 load of my apt. size washer.
Ordered a 2nd bundle before we got home to receive 1st set. Thanfully they were not damaged.
The $10. mystery gift I could have done without though. It will be gifted I guess.
January 5, 2026
Reply from Sand Cloud
Hello Kathryn,
Thank you so much for taking the time to share your detailed feedback with us. We’re truly sorry to hear that part of your Classic XL Bath Bundle arrived with snags and that the drying time did not fully meet your expectations, especially considering your RV lifestyle where quick drying is important.
We really appreciate you also sharing the positives regarding space saving and wash convenience, and we’re glad to hear your second bundle arrived in good condition.
We’ve reached out to you via email to discuss this further and to help make things right. When you have a moment, please reply to the email we sent you so we can assist you further.
Thank you again for your feedback and support.
Above & Beyond 💯
Sand Cloud customer service went above and beyond helping me with my order. I highly recommend this business . Their products are top quality and their people treat you as valued customer. I'm completely satisfied with my SAND CLOUD experience ♥️👍💯
January 8, 2026
Reply from Sand Cloud
Hi Jackie,
Thank you sincerely for taking the time to share such wonderful feedback. It truly means a lot to us to know our team was able to support you and make your experience a positive one. Hearing that you feel valued as a customer and are completely satisfied with your Sand Cloud experience is incredibly rewarding for us.
We’re grateful for your recommendation and support. If you ever need anything at all, our team is always here and happy to help.
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