I bought Sandcloud ponchos for myself, & one as a gift. Pros: quick delivery. Generally made well. Lovely rich teal color on mine. Comfortable & absorbent. Cons: the neck hole is a little tight. The s... See more
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Review summary
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Based on these reviews
Unfortunately our first order was stolen by porch pirates😡. Sand Cloud really came through. I purchased this as a present for my wife. It was shipped quickly, but we never saw it. Ring camera did see... See more
Company replied
Quality Towels and Wash Clothes that feel great on the skin are absorbent and dry quickly. The only thing that truly could be improved would be shipping and inventory control. Why mail from the East C... See more
Company replied
Sand Cloud customer service went above and beyond helping me with my order. I highly recommend this business . Their products are top quality and their people treat you as valued customer. I'm complet... See more
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Company details
Written by the company
Sand Cloud is a beach lifestyle brand committed to enhancing your seaside adventures and protecting our oceans. Our carefully crafted, Boho-inspired towels are woven from premium Turkish cotton, delivering softness, durability, and superior absorbency. Every purchase from Sand Cloud makes a meaningful impact; we donate 10% of our profits directly to marine conservation efforts, supporting wildlife protection and ecosystem preservation. With an attractive range of eco-conscious towels, apparel, accessories, and sunscreen, we blend style with sustainability. Join the Sand Cloud family and contribute to a cleaner, healthier ocean. Your support helps us continue to make positive, lasting changes. Shop consciously, live sustainably, and enjoy the beach knowing your choice matters.
Contact info
979 Garnet Ave, 92109, San Diego, United States
- (619) 753-6509
- customerservice@sandcloud.com
- sandcloud.com
4.4
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Reply from Sand Cloud
Hi Marlene,
Thank you so much for sharing your feedback. We’re truly glad to hear you’re happy and that the towels are drying quickly and performing as expected. That’s exactly what we aim for.
If you ever have any questions or need assistance with anything, please feel free to reach out. We’re always here to help and support you.
Thanksful for Your Support
Your response was quick and we truly appreciate your donation to help make our event a success.
January 8, 2026
Reply from Sand Cloud
Thank you for your kind words, Jill. We’re honored to have been able to support your event and are so glad to hear that our contribution helped make it a success. We truly appreciate the work you do and are grateful for the opportunity to be part of such a meaningful cause.
Very packable and soft
The towels are so soft and the prints are beautiful! I had one of these towels that was misplaced on a trip so I came back to purchase a new one because I knew I’d want to have one again. They are so packable for their size and I love taking mine on trips where I’ll be visiting the beach. I also use it as a picnic blanket.
January 6, 2026
Reply from Sand Cloud
Thank you so much for sharing your experience, Amanda. We love hearing how soft and packable the towels are for you, and it’s wonderful to know the prints and versatility make them a favorite for travel, beach days, and even picnics. We truly appreciate you coming back to purchase another one, and we’re grateful to be part of your adventures.
Quality Towels and Wash Clothes that…
Quality Towels and Wash Clothes that feel great on the skin are absorbent and dry quickly. The only thing that truly could be improved would be shipping and inventory control. Why mail from the East Coast to West Coast when you have stores that have the product on hand on the West Coast or vice a versa. Get the Quality Towels etc., products into the hand of the customer sooner. Just like Chico’s the woman’s shop other companies.
January 8, 2026
Reply from Sand Cloud
Thank you for sharing your detailed feedback, Gary. We’re so glad to hear that you’re enjoying the quality, feel, absorbency, and quick-drying performance of the towels and washcloths. We also truly appreciate you taking the time to share your thoughts on shipping and inventory flow. Feedback like this is incredibly valuable, and we’ve passed your comments along to our team as we continue working to improve delivery efficiency and get our products into customers’ hands sooner. If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Everything
Everything, from placing my orders to shipping. The quality of the towels is what I was looking for.
January 8, 2026
Reply from Sand Cloud
Thank you so much for your kind words, Donna. We’re thrilled to hear that everything from placing your order to shipping, went smoothly and that the quality of the towels met exactly what you were looking for. Your support truly means a lot to us, and we’re always here if you need anything in the future.
Towels were a little thicker than I…
Towels were a little thicker than I thought they would be and not so quick drying. All in all they are nice looking and I will enjoy using them
January 7, 2026
Reply from Sand Cloud
Hello Art, thank you for sharing your feedback with us. We appreciate your thoughts regarding the thickness and drying time of the towels, and we’re glad to hear you still enjoy their look and feel. We’ve reached out to you directly via email to discuss your experience further and share some helpful care tips. Kindly respond to the email we sent so we can assist you further.
beautiful...but not bath towels
January 6, 2026
Reply from Sand Cloud
Hello Susan, thank you for taking the time to share your feedback. We’re sorry to hear that while you found the towels beautiful, they didn’t meet your expectations as bath towels. We’ve reached out to you directly via email regarding your order to discuss this further and confirm the resolution. Kindly reply to the email we sent so we can assist you further. We truly appreciate your feedback.
The wash towels were not as expected…
The wash towels were not as expected but will give them a try. The dish towels I like.
January 7, 2026
Reply from Sand Cloud
Hi Tanya,
Thank you for sharing your feedback on the Terra Bath Washcloth Bundle - 6 Pack. We appreciate you giving the wash towels a try.
Our team has reached out to you directly via email to share some care tips and discuss this further with you. We’d love the opportunity to assist and ensure you have the best experience possible.
Kindly reply to the email we sent when you have a moment.
Thank you again for taking the time to leave a review.
I like your towels however there was a…
I like your towels however there was a blanket with fringe also in the box. I didn’t order the blanket but was charged for it.
January 6, 2026
Reply from Sand Cloud
Hi Syl,
Thank you for sharing your feedback with us. We’re sorry for the confusion regarding the additional blanket included in your order.
We’ve reviewed your concern and reached out to you directly via email to explain that the item was added as part of our after-sale discount program. We’ve also shared a few resolution options so we can best support you.
We’d love to discuss this further and make things right, kindly reply to the email we sent, and we’ll be happy to assist.
Thank you again for taking the time to leave a review.
Sand cloud was very cooperative with my…
Sand cloud was very cooperative with my refund when I purchased the wrong product and when the towel bags I wanted arrived they were perfect we love them so thank you!
January 6, 2026
Reply from Sand Cloud
Hi Zella,
Thank you for taking the time to share your experience. We’re so glad to hear our team was able to help smoothly with the refund and that the towel bags you received turned out to be exactly what you were hoping for. Knowing you love them truly makes our day.
If there’s ever anything else we can assist you with, please feel free to reach out. We appreciate your support and are always here for you.
A BIG FAN
Great waffle towels & rare to see Black ones!
Could NOT Believe these are absorbing all the 🚿 water & Big enough to wrap around your Body!!
January 5, 2026
Reply from Sand Cloud
Hi Natalie,
Thank you so much for the wonderful feedback. We’re thrilled to hear you’re a big fan and that the waffle towels impressed you with their absorbency, generous size, and unique black color. It’s always great to know when our products exceed expectations and become a favorite right away.
If you ever need support or have questions, please don’t hesitate to reach out. We truly appreciate you choosing Sand Cloud.
Space saving
These are lovely and durable and beautiful. I love that they take up less space.
January 6, 2026
Reply from Sand Cloud
Hi Ashley,
Thank you so much for sharing your feedback. We’re really happy to hear that you love how lovely, durable, and beautiful the product is, and that the space-saving design made a difference for you. It means a lot to know it fits well into your home and daily routine.
If you ever need any assistance or have questions in the future, we’re always here and happy to help.
Warm regards,
Sand Cloud Team
I ordered twice
I ordered twice, a few days apart. The first order had some defects. The second order did, too, but not as many. Sadly, I guess we can’t get good quality anymore. I really like the light weight of the towels, but they do start off quite stiff and scratchy. Can’t use softener either.
January 5, 2026
Reply from Sand Cloud
Hello,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that both of your recent orders arrived with defects, and we understand your disappointment, especially when you enjoy the lightweight feel of the towels but expected better overall quality and comfort.
Our team has reached out to you directly via email to gather a few more details and explore how we can best assist you further. When you have a moment, please respond to that email so we can continue working toward a resolution.
We appreciate your honest feedback and the opportunity to make this right.
I have purchased many items from Sand…
I have purchased many items from Sand Cloud, love them all!!!!
What I have purchased
Towels
Poncho
Shower curtain
Sheets w/party blanket
Fun bag to use at the farmers market
Everything is of the highest quality
January 5, 2026
Reply from Sand Cloud
Hi,
Thank you so much for sharing this wonderful feedback with us. It truly means a lot to hear how much you’ve enjoyed such a wide range of our products, from towels and ponchos to sheets, and blankets. Knowing that everything has met your expectations for quality is incredibly rewarding for our team.
We sincerely appreciate your continued support. If you ever need assistance or have questions in the future, please feel free to reach out, we’re always happy to help.
From ArizonaYes
Yes, I bought it for myself the Star Wars the baby I love it and it dries so fast I’m 79 years old and then I bought my daughter a poncho and a bag and I bought myself a poncho in a bag and I just ordered myself another poncho I love it My name is Norma Williams. I live in Arizona.
January 5, 2026
Reply from Sand Cloud
Hi Norma,
Thank you so much for sharing your lovely experience with us. It’s wonderful to hear how much you’re enjoying your Star Wars towel and ponchos, and that they’ve been working so well for you. Knowing that the quick-drying feature and comfort have made such a positive impression truly means a lot to our team. We’re also grateful that you chose Sand Cloud for your daughter’s gifts as well.
If you ever need any assistance or have questions about your orders, please feel free to reach out. We sincerely appreciate your support.
Products and services are awesome
Products and services are awesome! Every time I order I always receive great services and quick and products are top quality materials. My daughter has mild eczema so it really helps to know these products deliver quality and ease for the sensitive skin.
January 5, 2026
Reply from Sand Cloud
Hi Natalie,
Thank you so much for taking the time to share this thoughtful feedback. We’re truly grateful for your continued trust in our products and services. It means a lot to know that the quality and materials have made a positive difference for your daughter’s sensitive skin. That’s exactly the kind of care and comfort we strive to provide.
If you ever need support or have any questions, please don’t hesitate to reach out. We’re always happy to help.
Reply from Sand Cloud
Hi Christina,
Thank you for coming back for a second set and for sharing your kind feedback. We’re so happy to hear that you love your Sand Cloud towels. Having returning customers like you truly means the world to us.
If you ever need any help or have questions in the future, please feel free to reach out. We’re always here for you.
Easy and on time
Website was easy to navigate and merchandise was delivered on time.
January 5, 2026
Reply from Sand Cloud
Hi Patti,
Thank you for taking the time to share your feedback. We’re glad to hear that you found our website easy to use and that your order arrived right on schedule. Creating a smooth and reliable experience is always our goal.
If you ever need assistance or have any questions in the future, we’ll be more than happy to help.
We have owned Sand Cloud products for…
We have owned Sand Cloud products for years and absolutely love them!
Our towels (from maybe 10 years ago) travel everywhere with us. They go to the pool every trip and next we’re taking them back to Hawaii.
January 5, 2026
Reply from Sand Cloud
Hi James,
Thank you so much for your continued support over the years. It truly means a lot to us to know that your Sand Cloud towels have been part of your travels for so long and are still going strong. Hearing that they’ve been with you on so many trips, and now heading back to Hawaii, honestly makes our day.
We’re incredibly grateful to have customers like you. If there’s ever anything you need or if we can help in any way, please don’t hesitate to reach out.
Customer service that goes above and beyond.
Update: After my below review expressing some frustrations with my experience, the company reached out and was determined to not only make things right but to fully understand the friction points in an effort to improve experience for future customers. My interactions with their customer service rep were extremely kind, thoughtful and showed a level of care you rarely see in online retailers these days. I would not hesitate to purchase again.
Original review:
Color online and in person very different. Was very disappointed but the return process was too cumbersome to bother so now I have a bunch of towels I don’t really want. Quality is good.
January 4, 2026
Reply from Sand Cloud
Hello Abigail,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the colors of the items you received did not meet your expectations, and we understand how disappointing that can be.
Our team has reached out to you directly via email to acknowledge your concerns and discuss possible resolution options, including alternatives to a return. We’d really appreciate the opportunity to continue this conversation and make things right for you.
When you have a moment, please respond to the email we sent, we’d love to assist you further.
Thank you again for your feedback.
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