I bought Sandcloud ponchos for myself, & one as a gift. Pros: quick delivery. Generally made well. Lovely rich teal color on mine. Comfortable & absorbent. Cons: the neck hole is a little tight. The s... See more
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Review summary
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Unfortunately our first order was stolen by porch pirates😡. Sand Cloud really came through. I purchased this as a present for my wife. It was shipped quickly, but we never saw it. Ring camera did see... See more
Company replied
Quality Towels and Wash Clothes that feel great on the skin are absorbent and dry quickly. The only thing that truly could be improved would be shipping and inventory control. Why mail from the East C... See more
Company replied
Sand Cloud customer service went above and beyond helping me with my order. I highly recommend this business . Their products are top quality and their people treat you as valued customer. I'm complet... See more
Company replied
Company details
Written by the company
Sand Cloud is a beach lifestyle brand committed to enhancing your seaside adventures and protecting our oceans. Our carefully crafted, Boho-inspired towels are woven from premium Turkish cotton, delivering softness, durability, and superior absorbency. Every purchase from Sand Cloud makes a meaningful impact; we donate 10% of our profits directly to marine conservation efforts, supporting wildlife protection and ecosystem preservation. With an attractive range of eco-conscious towels, apparel, accessories, and sunscreen, we blend style with sustainability. Join the Sand Cloud family and contribute to a cleaner, healthier ocean. Your support helps us continue to make positive, lasting changes. Shop consciously, live sustainably, and enjoy the beach knowing your choice matters.
Contact info
979 Garnet Ave, 92109, San Diego, United States
- (619) 753-6509
- customerservice@sandcloud.com
- sandcloud.com
4.4
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Excellent purchasing experience from…
Excellent purchasing experience from start to delivery. Love the product.
January 5, 2026
Reply from Sand Cloud
Hi Ron,
Thank you for sharing your experience with us. We’re so glad to hear that everything from the purchase process to delivery went smoothly and that you’re loving the product. That kind of feedback truly motivates our team.
If you ever need any assistance or have questions down the road, please feel free to reach out, we’re always happy to help.
Love this product.
September 29, 2025
Reply from Sand Cloud
Hi Pat,
Thank you so much for the kind words! We’re really happy to hear that you’re loving the product. Your support truly means a lot to us.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out, we’re always here to help.
They sent the wrong product
They sent the wrong product. Offered me a refund or exchange, nothing to make it better that they sent the wrong product to begin with. I asked them to re-send what I had originally ordered, they said they'd send priority because I was leaving on vacation. I never received the corrected order. They did end up giving me a $50 gift certificate, but why would I order from them again when they never made it right the first time. I ended up having to send back the wrong items just to get my original payment refunded. It took MANY, MANY emails over and over. Way too much time wasted on this and then I had to go find a FedEx drop to return the items I never ordered in the first place.
January 5, 2026
Reply from Sand Cloud
Hello Pam,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration caused by receiving the incorrect item, the replacement shipment not reaching you, and the multiple follow-ups required to resolve the issue. This is certainly not the level of service we aim to provide.
Our team has reached out to you directly via email to further discuss this matter and offer additional resolution options, as we’d really like the opportunity to make this right for you.
When you have a moment, please reply to the email we sent, we’d love to continue the conversation and work toward a solution that better supports your experience.
Thank you again for your feedback.
You will love the sand cloud brand
You will love the sand cloud brand. The caftans are awesome for right out of the shower. I have used them pool side but find them even more useful everyday out of the shower.
The towels are so soft and absolutely shake sand off at the beach. Love all my sand cloud towels, kaftans, and bags. Only problem I have is figuring out how to use the head wrap 😳😂😂
October 6, 2025
Reply from Sand Cloud
Hi there,
Thank you so much for sharing such thoughtful feedback. We’re delighted to hear how much you’re enjoying your Sand Cloud caftans, towels, and bags, and that they’ve become part of your everyday routine as well as your beach days. It’s great to know the towels are doing exactly what they’re designed for, staying soft and shaking sand off with ease.
As for the head wrap, you’re definitely not alone. It can take a little practice, and we’d be happy to help with tips or guidance anytime you’d like. If you ever have questions or need support, please don’t hesitate to reach out.
Amazing customer service
When my order was lost in the post, they were super helpful, efficient and sorted it out for me straight away. Seriously they were the nicest company to deal with ever. I'll be getting more products from them for sure.
January 5, 2026
Unprompted review
Reply from Sand Cloud
Hi Vanessa,
Thank you so much for your wonderful feedback! We’re truly happy to hear that our team was able to step in quickly and help when your order was lost. Knowing that you felt supported and well taken care of means a great deal to us.
We’re grateful for your kind words and your trust, and we can’t wait to assist you again when you’re ready for your next Sand Cloud purchase. Thank you for being part of our mission to protect our oceans and marine life.
Sand Cloud towels & ponchos are awesome …
Sand Cloud towels & ponchos are not cheap but they are fantastic. They get better with age. I did have a problem with a poncho and Sand Cloud reached out and replaced it. You can’t ask more from a company that stands behind their product. Sand Cloud deserves the accolades & following.
October 10, 2025
Reply from Sand Cloud
Hi Ginge,
Thank you for sharing such thoughtful and encouraging feedback. It truly means a lot to us to hear that you’ve seen the quality of our towels and ponchos improve over time, and that our team was able to step in and make things right when an issue came up.
Standing behind our products and supporting our customers is something we take great pride in, so your words really resonate with us. We’re grateful for your trust, your support, and for being part of the Sand Cloud community dedicated to protecting our oceans and marine life.
Great Product and Fast Shipping
Great Product and Fast Shipping
Ive ordered twice from this manufacturer. Both times highly quality products and quick to arrive. I got several blankets all which are very light weight but warm. I recommend the star wars blankets, I also got the Jack-o-lantern blanket. each are light weight and thin, but they are very warm.
December 4, 2025
Reply from Sand Cloud
Hi Ryan,
Thank you for sharing such a detailed and thoughtful review. We are thrilled to hear that both of your orders arrived quickly and that you are enjoying the quality and warmth of the blankets. It is great to know that the lightweight feel paired with warmth has been a perfect fit, and we appreciate the recommendations you shared as well.
If you ever have questions or need assistance in the future, please do not hesitate to reach out. We are always happy to help.
great product for kids and adults
great product for kids and adults! the ponchos are cozy are dry quickly.
December 5, 2025
Reply from Sand Cloud
Hi Jessica,
Thank you for taking the time to leave your feedback. We are happy to hear that the ponchos have been a great fit for both kids and adults, and that you are enjoying how cozy they are and how quickly they dry. Your support truly means a lot to us.
If you ever need any help or have questions in the future, please feel free to reach out. We are always glad to assist.
Love the quality and selection
Love the quality and selection of products at Sand Cloud. You guys are always fast and courteous.
December 4, 2025
Reply from Sand Cloud
Hi Evelyn,
Thank you for sharing such kind feedback. We are glad to hear that you are enjoying the quality and variety of our products and that your experiences with our team have been fast and courteous. Your continued support truly means a lot to us.
Love all of your products!
Love all of your products!
My granddaughter adores her hooded turtle bath towel. 🤗
December 4, 2025
Reply from Sand Cloud
Hi Pat,
Thank you so much for your lovely feedback. We are delighted to hear that you love our products and that your granddaughter is enjoying her hooded turtle bath towel. It is always special to know our items bring joy to families.
If you ever need any assistance or have questions in the future, please feel free to reach out.
Great policy regarding issues with…
Great policy regarding issues with products. Their customer service is fantastic.
December 4, 2025
Reply from Sand Cloud
Hi Jeffrey,
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our product policies and customer service. Providing a smooth and supportive experience is very important to us, and it is great to know we met your expectations.
If you ever need assistance in the future, please feel free to reach out. We are always here to help.
Love everything I order...great gifts alsoLove sun cloud purchases
Love sun cloud purchases! Beach towels, beach wear, beautiful bags!!
December 4, 2025
Reply from Sand Cloud
Hi Renee,
Thank you so much for your wonderful feedback. We are thrilled to hear that you are loving your Sand Cloud purchases, from the beach towels and beachwear to the beautiful bags. Your support truly means a lot to us.
If you ever have any questions or need assistance, please do not hesitate to reach out.
Great experience
Great experience
Arrived on time - they were a gift
The recipients LOVED them and they were huge!
December 4, 2025
Reply from Sand Cloud
Hi Julia Kessler,
Thank you for sharing your experience with us. We are delighted to hear that the order arrived on time and that the recipients absolutely loved the towels, especially the generous size. It means a lot to know our products made a great gift.
If you ever need assistance or have questions in the future, please feel free to reach out. We are always here to help.
Reply from Sand Cloud
Hi Paul,
Thank you for sharing your thoughts on the Lara PARTY BLANKET. We’re sorry to hear about the snagging concerns and would love the chance to look into this further.
Our team has emailed you to gather more details so we can help make things right. Please reply when you have a moment so we can assist you further.
Love your product it will come in handy…
Love your product it will come in handy when me and my wife go on our trip to the hit springs now she wants one I guess I have 2 order one
December 4, 2025
Reply from Sand Cloud
Hi Aaron,
Thank you so much for your kind feedback. We are happy to hear the product will be a great companion for your upcoming hot springs trip. We truly appreciate your support and enthusiasm.
If you need any help with your next order or have questions along the way, please do not hesitate to reach out. We are always glad to assist.
Christmas recipient
The Christmas recipient is going to use it in the spring or summer so I actually can’t review it yet.
December 4, 2025
Reply from Sand Cloud
Hi Carol,
We appreciate you choosing Sand Cloud as a gift and hope the recipient enjoys it once spring or summer arrives. Your feedback still means a lot to us, and we are grateful for your support.
If you or the recipient have any questions or need assistance in the future, please feel free to reach out. We are always here to help.
These light weight towels dry fast and…
These light weight towels dry fast and are soft and comfortable to the skin.
December 4, 2025
Reply from Sand Cloud
Hi Julie,
Thank you for sharing your feedback with us. We are so glad to hear that you are enjoying how lightweight, quick-drying, and comfortable the towels feel on your skin. Knowing they meet your expectations truly means a lot to our team.
If you ever have any questions or need assistance, please do not hesitate to reach out. We are always happy to support you.
I was a bit hesitant to buy these…
I was a bit hesitant to buy these towels but once we use them we loved them!
Great quality, dry super fast and the size is great!
December 4, 2025
Reply from Sand Cloud
Hi Ana,
Thank you so much for taking the time to share your experience. We are thrilled to hear that your hesitation turned into love after using the towels. It is great to know you are enjoying the quality, fast-drying fabric, and generous size. Your satisfaction truly means a lot to us.
If there is anything we can assist you with or if you need support in the future, please feel free to reach out. We are always here to help.
I love sand cloud towels
I love sand cloud towels! They not bulky, dry quickly and they are soft. I keep recommending these towels every chance I get.
December 4, 2025
Reply from Sand Cloud
Hi there,
Thank you so much for sharing your wonderful feedback. We are truly grateful for your support and for recommending Sand Cloud towels to others. It means a lot to hear that you love how lightweight, quick-drying, and soft they are. Your enthusiasm motivates us to keep delivering products you can count on.
If you ever need any assistance or have questions in the future, please do not hesitate to reach out. We are always happy to help.
Want to love but confused?
This seems like a good company, and their products look genuine, but the bag my order came in smelled like cigarettes? Im sure it was maybe a one off thing, but I also wrote that in when I submitted my return and didn't hear anything back regarding it. Even though that seems like a pretty jarring thing. Would love to try again in the future but am kind of confused and curious? I didnt unravel it, but the towel looked fine though, and was pretty small rolled up which was exactly what I was looking for. Very unfortunate though
December 4, 2025
Reply from Sand Cloud
Hi Baylee,
Thank you for taking the time to share your experience with us. We’re truly sorry for the issue you encountered with the packaging odor on your Flower Mandala Ocean Teal towel, we understand how concerning that must have been.
This feedback has been taken seriously and shared with our internal team for review. Although your return and refund have already been completed, we’ve reached out to you directly via email because we’d really like the opportunity to make this right and discuss next steps with you.
Please feel free to reply to the email we sent so we can assist further. We truly appreciate your honesty and hope to earn your trust again.
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