Customer service has been great in tracking my original package. I made a mistake entering incorrect zip code. The package went round and round via USPS. Finally returned to Sanrico. They indicate t... See more
Company replied
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See what reviewers are saying
I am so pumped up for my Sanrico products, including the many I have yet to purchase! The folks in customer service were prompt, attentive, and all have a ridiculously adept way of sharing their... See more
Company replied
Eclectic collection of tools and products that may just be the one thing to manage a project or gnarly job! Recently I was getting one of those (cobalt drill bits) and pressed an up-sell offer butt... See more
Company replied
On ordering a spherical carving bit, I was disappointed when it didn’t fit my Dewalt grinder. After contacting Sanrico’s customer service department, I discovered it was my mistake. I ordered the to... See more
Company replied
Company details
Written by the company
We are a family owned and operated business that prides itself on offering quality products at a great price.
Contact info
United States
- support@sanrico.com
- sanrico.com
4.4
Excellent
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am really looking forward to seeing…
I am really looking forward to seeing my husband use this amazing tool. It makes the perfect birthday present for a woodworker. Really happy that they could fix my own shipping mistake easily. Thanks
May 27, 2021
Unprompted review
Reply from Sanrico
Dear Yasenta Sen'Gerni,
The team here at Sanrico is thrilled to receive such great rating and comment! Thank you!
Best Regards,
Your Sanrico Team
Received my sphere on time
Received my sphere on time . Had questions about it and customer service got back to me with in one day. Happy with response and shall do business with them again.
May 26, 2021
Unprompted review
Reply from Sanrico
Dear Stephen,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
I have good news with the new team at sanrico I received my order 10 days after my review I thank yourdered sqare drills orde no…
I have ordered sqare drills order no 8670 in the 8th month 2020 and received a confirmation of payment and purchase but no shipping information or anything from sanrico except I day automated promises by James
May 26, 2021
Unprompted review
Reply from Sanrico
Dear William,
Seeing that you have modified your review for a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Excellent fast service
Excellent fast service. They went above and beyond to help me when I accidentally did not order everything I needed for my project.. I highly recommend!!
May 26, 2021
Unprompted review
Reply from Sanrico
Dear Kevin,
Thank you so much for taking the time to share your experience at Sanrico. Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Best regards,
Your Sanrico Team
This was the first time we ordered from…
This was the first time we ordered from Sanrico and we are very satisfied. The customer service was absolutely top notch. Prompt and efficient. Thank you so much.
May 25, 2021
Unprompted review
Reply from Sanrico
Dear Barbara,
On behalf of all of us at Sanrico, I would like to thank you for sharing this great review about us! We are thrilled that you enjoyed your experience.
Best Regards,
Your Sanrico Team
Contacted customer service and they…
Contacted customer service and they were helpful processing my return. In the end they refunded me the full price and was able to keep the item
May 23, 2021
Unprompted review
Reply from Sanrico
Dear Richie,
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our powersphere and that you don't have any powertool to attach to it.
It's CLEARLY mentioned on our website that our powersphere fits only angle grinders NOT a simple drill.
On a commercial basis we have REFUNDED your money. You now have your money back and the item.
Best regards,
Your Sanrico Team
A high quality product and great…
A high quality product and great service with early delivery and going the extra step to help me when I didi’t order exactly what I wanted.Thanks Bryan Jones
May 22, 2021
Unprompted review
Reply from Sanrico
Dear Bryan Jones,
We are thrilled to have you as part of the Sanrico family! Thank you for sharing your kind words with us.
Best regards,
Your Sanrico Team
The customer service is excellent…
The customer service is excellent because I needed the adapter which I didn't know I needed at the time of purchase and they stepped up to the plate and provided the appropriate information to acquire it. As soon as I use it I will write another review but I'm sure based on previous reviews from others that it will be a very good product
May 22, 2021
Unprompted review
Reply from Sanrico
Dear Larry,
Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences.
Thanks for your trust!
Best regards,
Your Sanrico Team
Ordered special drills all arrived…
Ordered special drills all arrived swiftly and have already put to good use.Very happy with purchase and service given can highly recommend this company
May 22, 2021
Unprompted review
Reply from Sanrico
Dear Mel,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
Best Regards,
Your Sanrico Team
I recently ordered the spherical…
I recently ordered the spherical attachment for my angle grinder.
I did not realize you needed the adaptor as well.
I emailed Sanrico and they answered my email within 24 hours. They do no sell the adaptor separately, but the made an acceptation for me and sent me a private link to order the adaptor. They went above and beyond to provide me with the best customer service.
May 21, 2021
Unprompted review
Reply from Sanrico
Dear M.Gizzi,
Thank you for the wonderful review and for taking the time to share your feedback with Sanrico. It means the world to us and to our entire team!
Best regards,
Your Sanrico Team
Greatest customer service ever!
After a few weeks of waiting for my order of product I still hadn’t received anything. I contacted the company and was very impressed with the quick response from them. Not only did they check into it promptly but will be shipping my product to me for free. Not sure exactly what happened by ordering online but very happy and thankful to know that some companies are still showing great customer service and care about their customers. Truly appreciate everything they have done for me. Above and beyond! I will definitely order from them again in the near future.
May 21, 2021
Unprompted review
Reply from Sanrico
Dear Daryl,
Thank you so much for your positive rating!
Your order is on its way! Please check your email box to get more info about the shipping!
Best Regards,
Your Sanrico Team
Finally Figured Out the Problem
My item was never received after waiting a month, turns out my zip code was wrong. I emailed customer service and finally got it squared away. I'm giving a good review because in these crazy Covid times where everyone uses "pandemic" for the excuse of poor customer service, I'm grateful for any customer service at all!
May 20, 2021
Unprompted review
Reply from Sanrico
Dear T.R,
Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us.
Best Regards,
Your Sanrico Team
A Plus for Customer Service
I have placed 3 orders since discovering Sanrico. All have shipped promptly and have been quality products. I can give their customer service the best rating possible because I made an error in ordering and they went over and above service when getting me the needed part. This should be everyone's go to place for tools etc.
May 19, 2021
Unprompted review
Reply from Sanrico
Dear Elaine,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico!
Best Regards,
Your Sanrico Team
Very great customer service
Very great customer service. Had shipping issue, and they corrected immediately.
May 18, 2021
Unprompted review
Reply from Sanrico
Dear Larry,
Thank you so much for taking the time to share your experience with us.
Your new shipment is on the way!
Best regards,
Your Sanrico Team
Excellent customer service I own several of their products and…
I own several of their products and been very happy with them. The last one I forgot to order an adapter ( didn’t see that option when I ordered) I was very frustrated when I couldn’t attach it my angle grinder. It took on e-mail and a had a response within hours and my problem was solved you ca not get better customer service. I know I can order with confidence from this company.
Thanks guys,
Gerda
May 17, 2021
Unprompted review
Reply from Sanrico
Dear Gerda Shupe,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
Best Regards,
Your Sanrico Team
ALL GOOD EXCEPT FOR PACKAGE TRACKING…
ALL GOOD EXCEPT FOR PACKAGE TRACKING WHICH DIDN'T WORK.
May 17, 2021
Unprompted review
Reply from Sanrico
Dear Malcom,
Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences.
Thanks for your trust!
Best regards,
Your Sanrico Team
There was a USPS shipping issue
There was a USPS shipping issue. Sanrico stayed in touch with me and together the issue was resolved and I received the products I purchased. All in all, customer service saved the day.
May 17, 2021
Unprompted review
Reply from Sanrico
Dear Tap Faith,
Thank you so much for your positive rating! It means a lot to us!
Best Regards,
Your Sanrico Team
First time visiting their website &…
First time visiting their website & after looking around at all what they had to offer, I found out needed a few more things from them. Really a diverse catalog.
Received my downloadable plans before I could even make a file on my computer to keep them ! ! !
Looking over the plans, they are very complete and detailed completely where needed. Really love the format they are in. Someone has a real talent and went to a lot of work for their first issue. Looking forward to the next issue.
May 17, 2021
Unprompted review
Reply from Sanrico
Dorald Keefer,
Thank you so much for taking the time to leave an excellent rating. I will share it with our entire team!
Best regards,
Your Sanrico Team
I was worry of not having receved my…
I was worry of not having receved my order so I have wrote to the people of the business and they answer me the next day with a good response and my order was on the way
Very good service from them
May 14, 2021
Unprompted review
Reply from Sanrico
Dear Alain,
Thank you so much for taking the time to leave an excellent rating! We will share it with the rest of the team!
Best Regards,
Your Sanrico Team
Great customer service
This was my first time ordering from Sanrico and the USPS misdelivered my order to my home. However, Sanrico customer service was great and very responsive and found out the problem and promptly reshipped my order. Cannot wait to start on my garden path!
May 13, 2021
Unprompted review
Reply from Sanrico
Dear Bill,
Thank you so much for this great 4-star review. We will make sure to share it with the rest of our team! Don't worry your new shipment is on its way!
Best Regards,
Your Sanrico Team
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