Santoromilan Reviews 233

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and professional approach, often likening the experience to having a personal shopper. Many people highlight the excellent service, noting the efficiency, ease, and personalized attention received, which made their shopping enjoyable and stress-free. However, some people were dissatisfied with the product quality, describing items as poor or not matching descriptions, with issues like peeling leather or plastic-like fabric. A few other people also felt that customer service was unresponsive or unhelpful regarding returns and exchanges, leading to inconvenience and frustration.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the incredible product... See more

Staff

Clients share positive opinions on staff, frequently praising their knowledge, helpfulness, and... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the incredible product quality, top-quality... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers, like those helped by... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great and outstanding... See more

Based on these reviews

Rated 4 out of 5 stars

Didn't receive parcel, Had a chat with Chloe at their customer serves today, it seems DHL didn't get the delivery out of Cambridge and in to Norfolk, Chloe understood my circumstances and offered m... See more

Rated 5 out of 5 stars

Absolutely lovely shopping experience in the Meadowhall store. We went in just to have a look around and ended up purchasing a couple of things. Faye, in particular, was brilliant. She helped us try a... See more

Rated 5 out of 5 stars

Going clothes shopping and not knowing you size or measurements or having any idea of what looks good is always daunting. However, from the moment I stepped into this Bluewater store, I couldn... See more

Rated 5 out of 5 stars

We visited the meadowhall store to find a suit for my husband for a wedding. We were greeted by a very friendly and helpful shop assistant named Courtney. She was amazing an nothing was too much troub... See more


Company details

  1. Tuxedo Shop

Written by the company

Mens formalwear


Contact info

4.1

Great

TrustScore 4 out of 5

233 reviews

5-star
4-star
3-star
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1-star

Replied to 18% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

What an amazing experience

The lovely Fay and the exceptional service received. A very knowledgeable lady who is articulate and classy which makes buying an absolute pleasure. Highly recommend the clothing and service.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Kyle & karen

Thank you so much for helping to make a wonderful day into an amazing day , all the gents looked gorgeous, especially Kyle & Wayne & of course my dad n brother. So thank you again for being part of this amazing day.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Donna was really knowlegable and helpful, she made my husband feel comfortable and we both felt very happy and made a really good purchase. Thanks so much.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication and fantastic…

Great communication and fantastic service back and forth. Can’t believe the professionalism of Faith (I think that’s how you spell it) , she’s been an absolute gem!

Thank you for making us all feel comfortable throughout the process!

October 26, 2024
Unprompted review
Santoromilan logo

Reply from Santoromilan

Dear Jack, thank you for your lovely review. We are happy to hear you had a great experience with our staff member Faye at our Meadowhall store.
We hope your wedding day is as wonderful as you all are.
Thank you all for being so lovely. We look forward to seeing you soon.
Team Santoro

Rated 5 out of 5 stars

Excellent! Definitely recommend

Catherine was so helpful. We needed a 3 piece suit at the last minute and Catherine helped us to find and shoes and tie etc to match. Absolutely first class service and very friendly team.

October 25, 2024
Unprompted review
Santoromilan logo

Reply from Santoromilan

Dear Vicky, thank you for your lovely review. We are happy to hear you had a positive experience at our Meadowhall store.
Look forward to seeing you soon.
Team Santoro

Rated 5 out of 5 stars

If you want to stand out, visit Santoro

Bluewater branch is amazing! Been coming here for a while now and love how unique their stuff is, fantastic service, and always get compliments on clothes I buy from here. If you want to stand out, go to Santoro!

Special thanks to Andrew, Peter, Steve and Tommy who are all super helpful

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great service by Fay

Great service by Fay, helped pick out suit and extras based on our colour scheme and was very attentive to our needs. Definitely recommend!

October 19, 2024
Unprompted review
Santoromilan logo

Reply from Santoromilan

Dear Jordan, thank you for your lovely review about our Meadowhall store. We hope your wedding went well and look forward to seeing you again soon.
Many thanks
Team Santoro

Rated 5 out of 5 stars

Faye was absolutely incredible

Faye was absolutely incredible! We needed a suit for my sister in laws wedding this weekend and had no idea about sizing etc and were running out of time, but Faye was more than helpful and helped us find a suit in literally half an hour! Thank you so much Faye!

October 18, 2024
Unprompted review
Santoromilan logo

Reply from Santoromilan

Dear Olivia,
Thank you for your kind words. We are so happy to hear you had a wonderful experience in our Meadowhall store.
We look forward to seeing you again soon.
Many thanks
Team Santoro

Rated 5 out of 5 stars

Amazzzzzing store and amazzzzzing Fay

I love this store and the exceptional clothing and most of all the beautiful Faye.
Faye is so caring and considerate with an eye to detail.
Highly rate everything about my experience.

October 18, 2024
Unprompted review
Santoromilan logo

Reply from Santoromilan

Dear Abel,
Thank you for your lovely review. We are so happy to hear you had such a positive experience in our Meadowhall store.
We hope to see you again.
Many thanks
Team Santoro

Rated 5 out of 5 stars

Omg! Fab place and service

Omg! What a super place to shop. Faye has always looked after me here. So polite and an absolute gem!!

October 18, 2024
Unprompted review
Santoromilan logo

Reply from Santoromilan

Dear Customer, thank you very much for your review. We hope you looked as amazing as you always do in clothing you purchase from our Meadowhall store. It’s always a pleasure to see you and your lovely wife.
We look forward to seeing you again soon.
Many thanks
Team Santoro

Rated 5 out of 5 stars

My experience at the Manchester Arndale…

My experience at the Manchester Arndale branch was outstanding, thanks to Fahim. His customer service was top-notch—he was incredibly friendly, knowledgeable, and patient throughout. Fahim went above and beyond by carefully listening to my preferences and offering expert advice on the perfect jacket choices. His attention to detail and genuine enthusiasm made shopping an absolute pleasure. I was so impressed by his recommendations that I bought multiple jackets! Fahim’s professionalism and warm approach will definitely bring me back to this store. He truly represents the best in customer service!

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

Thankyou Faye !

Thankyou Faye !

October 13, 2024
Unprompted review
Santoromilan logo

Reply from Santoromilan

Billy as always it’s a pleasure. We look forward to seeing you in our Meadowhall store again soon.
Many thanks
Team Santoro

Rated 5 out of 5 stars

Fay and Cath top sales ladies

What an absolute delight it was coming into the store today.
Cath and Faye were so attentive and lovely. First class customer service.
It was nice to see,ladies working in menswear who had such knowledge about mens clothing.
Both were immaculatly dressed which was great.
Beautiful clothing and Beautiful staff.

October 10, 2024
Unprompted review
Santoromilan logo

Reply from Santoromilan

Dear customer, many thanks for you very kind review regarding our sales ladies at our Meadowhall store.
We are so pleased you had a great experience and we hope to see you again soon.
Many thanks
Team Santoro

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very helpful. Always leave happy with the perfect suit. Both Faye and Cath helped and was so lovely.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect place to find your suits

Absolutely perfect place to find your suits me and my family went as soon as we came a member of the team named faye she helped us A to z honesty she was so helpful and was helping us so mutch thank you 😊 faye

October 6, 2024
Unprompted review
Santoromilan logo

Reply from Santoromilan

Dear Idrees,
Thank you so much for your beautiful words. We are so happy your lovely family were looked after by our team. We hope to see you again soon.
Team Santoro

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