I received my order yesterday and couldn’t be happier! I used to shop from Olive Young Global, but the import fees and shipping costs were too high. I’m so glad I found this website: the prices are fa... See more
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Review summary
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Reviews shaping this summary
I've ordered from this shop several times now and have always been completely satisfied! They offer a great selection of K-Beauty products. Shipping is always super fast and the entire ordering proces... See more
I very much love the huge choice of many different K-Beauty Brands, and I'm fan of Saranghae because they have the best prices too! Shipment of delivery goes out pretty fast as well. They are reliable... See more
So many different brands and creams to try! I have found a few new items that will be permanent additions to my skincare routine. Delivery is very quick as long as everything is in stock; otherwise th... See more
Company details
- Cosmetics Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics and Perfumes Supplier
- Health and Beauty Shop
About Saranghae | Korean Skincare
Written by the company
At Saranghae, we make it our mission to help you discover and shop the best Korean skincare products from South Korea. Our curated collection features top K-beauty brands like Beauty of Joseon, Anua, and Medicube—trusted by skincare lovers worldwide. From hydrating toners and soothing serums to gentle cleansers and powerful moisturizers, our online store offers high-quality skincare solutions for every skin type and concern, delivered directly within Switzerland.
Saranghae is run by a passionate team of skincare experts committed to helping you make informed choices for healthy, glowing skin. Discover our carefully curated skincare routines or get personalized product recommendations tailored to your skin’s needs. We offer fast, reliable delivery across Switzerland and exceptional customer support. With a 14-day return policy and a satisfaction-first approach, you can shop confidently.
Contact info
Luzern, Switzerland
- hello@saranghae.ch
- saranghae.ch
4.8
Excellent
354 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Reply from Saranghae | Korean Skincare
Heyy there,
Thank you so much for the kind words!
We can’t wait to pamper you again soon with more Korean skincare goodness! 💖
With love,
The Saranghae Team
Best Korean Skincare I've tried
I’ve been buying all my Korean skincare products from this website for a while now, and I honestly couldn’t be happier. The quality-to-price ratio is outstanding — the products are authentic, high-quality, and very affordable. Since I started using them, I’ve really noticed an improvement in my skin.
Customer service is also top-notch. Anytime I’ve had a question or needed help with an order, they’ve responded quickly and kindly.
I totally recommend this site!
May 21, 2025
Reply from Saranghae | Korean Skincare
Heyy Andrea,
Wow, thank you so much for this amazing feedback! 🌟 We’re truly honored to be your go-to for Korean skincare and thrilled to hear that our products have made a real difference in your skin. Quality and affordability are at the heart of what we do- In fact, making premium Korean skincare accessible and affordable for everyone is one of our core missions. It means so much to know that this shines through for you.
We also appreciate your kind words about our customer service, it’s always our pleasure to assist you. Thank you for recommending us and for being such a valued part of the Saranghae community 💖
Wishing you continued skincare success!
With gratitude,
The Saranghae Team
I received an incorrect item and they…
I received an incorrect item and they let me keep it as a small gift and send me the correct product. This is the best shop if you want to buy korean skincare. I really appreciate their products and also the customer service
May 21, 2025
Reply from Saranghae | Korean Skincare
Heyy Loriane,
Thank you so much for your lovely words! 🌸
We’re sorry about the mix-up but so glad we could turn it into a positive experience. It means the world to us that you appreciate not only our products but also our customer service. Your trust and support truly motivate us to keep doing our best.
Wishing you glowing skin and lots of K-beauty joy!
With love,
The Saranghae Team
Great customer service
Although my order was mixed up, the team quickly fixed it and sent the correct products
May 14, 2025
Reply from Saranghae | Korean Skincare
Hey Yuliia,
Thank you so much for your understanding and for taking the time to share your experience. We’re truly sorry for the initial mix-up with your order, but we’re so glad we could resolve it quickly for you. Your satisfaction means everything to us, and we’re always here to make things right. Enjoy your products and thank you for being part of the Saranghae family! 💕
Warm wishes,
The Saranghae Team
They're incredible
They're incredible. The products are of course original, but what truly sets them apart is their customer care. I had to make a last-minute order and couldn't rely on priority shipping, so I reached out to their team in whatsapp and i'm still in awe of how accommodating they were with the delivery. :) Will definitely order again from them! Also, they're the only ones who have my favorite Fwee blushes in Switzerland :)
March 27, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Dear Daniela,
Thank you so much for your kind words – your message truly made our day! 😊 We’re thrilled that you felt supported and cared for. We always try to go the extra mile (in your case literally), especially when timing is tight, so hearing that it helped means a lot to us.
And yes, our little Fwee blush collection is one of our favorites too, that's why we added it to our selection to share 💕
We can’t wait to welcome you back soon, whether for more Fwee treasures or any other Korean skincare must-haves!
With love,
Your Saranghae Team ✨
They are very quick at responding and…
They are very quick at responding and if an item is not available they let you know if there is something similar
March 19, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Thank you so much, Francesca! 😊
We’re glad to hear you appreciate our quick responses and product suggestions. At Saranghae, we always try to help you find the best match when something is out of stock — especially with our wide selection of Korean skincare products like Cosrx, Anua, Beauty of Joseon, or Medicube.
We’re proud to be your go-to for K-Beauty in Switzerland – fast support, trusted brands, and genuine Korean cosmetics 🇰🇷🇨🇭
Thanks for trusting saranghae.ch – your Swiss K-Beauty destination 💖
– The Saranghae Team
Customer service
I had to sort out a problem with the customer service and they did a good job. 100% recommended
March 14, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Thank you so much, Alain! 😊
We’re really glad we could assist you and that everything was resolved to your satisfaction. Fast, personal support is part of what we strive for – whether it’s product questions or order issues.
Thanks for your trust and for choosing Saranghae – your shop for authentic Korean Skincare in Switzerland! 💙
I'm amazed
I'm amazed! The products are original, delivered very well packaged and the team is incredible, always ready to help! Thank you all very much!!!!!!!
March 14, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Thank you, Ângela! 💖
We’re thrilled to know you’ve had such a positive experience with us. At Saranghae, we care deeply about delivering authentic K-Beauty products in Switzerland — from viral serums to cult-favorite sunscreens. Our small team personally packs each order with love, and we’re always just a message away on WhatsApp or chat if anything comes up.
Thanks for supporting a local store that lives and breathes Korean skincare 🇰🇷🇨🇭✨ We can’t wait to have you back!
They’re very accommodating
They’re very accommodating. I had no idea what’s best for me with a sensitive skin so I did ask them for recommendations. They answered me very concisely. Their customer service is a top-tier for me. I like how you can contact them through WhatsApp and they would respond as soon as possible.
March 4, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Thank you, John! 💙
We’re glad we could help you navigate the world of K-Beauty — especially with sensitive skin, it’s not always easy to choose the right routine. It means a lot to us that you appreciated our guidance and responsiveness. Whether it’s COSRX, Mixsoon, or any other trusted Korean skincare brand, we’re here to help you find what really works for your skin. See you again soon on saranghae.ch!
Great customer service
Great customer service. Immediate feedback & action.
February 28, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Thank you so much, Daniela! 😊
We’re happy to hear you had a smooth experience with our customer care. At Saranghae, we aim to provide fast, personal support — whether you’re looking for your next Anua toner or just need help tracking your favorite Korean skincare products in Switzerland. Thanks for trusting us! 💕
Outstanding Service & Amazing Products!
I can’t recommend Saranghae enough! I had an issue with my order—a broken pump on one of the bottles—and reached out to their team in the evening.
By the time I checked my messages the next morning, they had already replied and sent a replacement my way, even before I got to read their response! That’s what I call amazing customer service.
Their products are fantastic, and the prices are very reasonable for Switzerland.
Plus, they often have great discounts, which is super helpful when you like to stock up like I do!
A huge thank you to the Saranghae team for being so fast, efficient, and kind.
Keep up the amazing work—you’ve definitely earned a loyal customer!
February 18, 2025
Reply from Saranghae | Korean Skincare
Dear Liridonë,
Wow – thank you so, so much for this incredibly heartwarming and thoughtful review! 🥹 Your words truly made our day (probably our whole week!). We’re beyond happy to hear that you felt taken care of and that our support team could resolve the issue with the broken pump quickly – that’s exactly the kind of experience we want all of our customers to have. 🙏
It means the world to us that you recognize the balance we try to strike – offering original Korean Skincare products from brands like Anua, Medicube, Beauty of Joseon and more, at fair Swiss prices, without ever compromising on service. We know skincare is personal, and when someone puts their trust in us, we don’t take that lightly.
Also… massive respect for being a skincare stock-up queen! 😉💪 And yes, those discounts are our little way of saying thank you to our loyal skincare lovers like you.
We can’t wait to continue being part of your routine, and we’re here anytime you need us. Let’s keep glowing – together!
With love,
Your Saranghae Team 💖
My girlfriend purchased the 345 relief…
My girlfriend purchased the 345 relief cream and totally loves it. She's been using it for the past few months and have noticed a huge difference.
The customer support was nice and friendly and the prices were great. We'll be coming back here again.
February 19, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Hey Mike,
Thanks a lot for sharing this – we’re so happy to hear your girlfriend is loving the 345 Relief Cream! 🙌 It’s always great to hear when a product really delivers – especially one as soothing and barrier-repairing as this one.
And of course, we’re super glad the service and pricing hit the mark too. At Saranghae, we do our best to keep Korean skincare accessible here in Switzerland, without cutting corners on quality or care.
Looking forward to welcoming you both back soon – maybe next time there’s something in the cart for you too? 😉
All the best until then!
Your Saranghae Team 🌸
I had an amazing support by the team…
I had an amazing support by the team with a wrong delivery!
Love the products , and the quality of delivering them! As well thank you for your quick solving of the problem!
Already recommended your shop to my friends!
February 19, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Dear Maryna,
Thank you so much for your kind words! We’re truly happy to hear that you loved the products and that our team could quickly make things right with the mix-up. Mistakes can happen, but we always strive to solve them as fast and kindly as possible 🫶
It means the world to us that you’ve already recommended us to your friends — nothing is more rewarding than word of mouth from a happy customer 💕
We look forward to seeing you again soon for more K-Beauty favourites — whether it’s Anua, Beauty of Joseon, or the latest skincare trends from Korea 🇰🇷
With love,
Your Saranghae Team 🌸
Costumer Service is really nice and my…
Costumer Service is really nice and my package was delivered really quickly. The product is just like imagined.
February 13, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Dear Josephine,
Thank you so much for your lovely feedback! 💕 We’re delighted to hear that your package arrived quickly and that the product met your expectations — that’s exactly the kind of smooth K-Beauty experience we aim to deliver.
Our customer service team is always here to help, whether you’re exploring new Korean skincare products or restocking your favourites like Anua, Medicube or Beauty of Joseon.
Thanks for being part of the Saranghae community – we can’t wait to welcome you back soon! 🌸
Warm wishes,
The Saranghae Team 🫰
Exceptional customer service
Exceptional customer service! I had an issue with my order as I received a retinol instead of the Anua niacinamide serum I had originally ordered. I reached out to the team, and they responded incredibly quickly. They immediately corrected the mistake by sending me the correct product and, to my surprise, even let me keep the retinol as a gift. Such generosity and efficiency are rare, and I truly appreciate their outstanding service. I highly recommend this company for their professionalism and dedication to customer satisfaction!
January 30, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Thank you so much for your kind words! We truly appreciate your feedback and are happy we could quickly resolve the mix-up. Your satisfaction is our top priority, and we’re glad you had a positive experience with our service. We hope you enjoy both the Anua Niacinamide Serum and the Retinol! 😊
Looking forward to serving you again in the future! 💙
With Love,
Your Saranghae Team
Ordering was very easy and delivery was…
Ordering was very easy and delivery was quick and flawless! The products are great!😁
January 23, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Thank you so much, Aurora! 😊
We’re so happy to hear that your experience with Saranghae.ch was smooth from start to finish. Fast delivery, easy ordering, and authentic Korean skincare products – that’s exactly what we aim for! 💫
Whether it’s viral TikTok products, trusted classics like Anua or Beauty of Joseon, or your next favorite K-Beauty gem – we’re always here to help you glow ✨
Looking forward to seeing you again soon!
Warm regards,
Your Saranghae Team 💕
I love the products and the Team is so…
I love the products and the Team is so kind! They helped me via whatsapp with the order ✨ Very happy with SARANGHAE 🫶🏼
January 3, 2025
Unprompted review
Reply from Saranghae | Korean Skincare
Awww danke dir, Qendrresa! 🫶🏼💖
So schön zu hören, dass du happy bist – genau dafür machen wir das alles! Und freut uns mega, dass wir dir via WhatsApp helfen konnten ✨ Wir lieben den direkten Austausch mit euch – so fühlt sich Skincare einfach persönlicher an.
Wenn du mal Fragen zu Produkten wie Beauty of Joseon, Anua oder anderen K-Beauty-Favoriten hast – wir sind jederzeit für dich da 💬
Danke, dass du Teil der Saranghae Family bist – let’s glow together 🌸
Dein Saranghae Team
great customer service
great customer service. they answered immediately on instagram
December 30, 2024
Unprompted review
Reply from Saranghae | Korean Skincare
Thank you so much, Diana! 💌
We’re really happy to hear you had a great experience with our customer service — even on Instagram, where we’re not officially set up for support
For anything from questions about Anua, Medicube, or the latest Korean skincare trends in Switzerland, we’re always happy to help — whether it’s Instagram, WhatsApp, or our website chat 💬✨
Hope to see you again soon!
Your Saranghae Team 💕
very good!!!
December 27, 2024
Unprompted review
Reply from Saranghae | Korean Skincare
Thank you Sandro! 😊
Good customer service
I made an order and because I had to leave quickly their customer services was so quick and good and they helped me within 1 hour. I am really happy with them and their products. :)
December 25, 2024
Unprompted review
Reply from Saranghae | Korean Skincare
Thank you for your lovely review 🙏🥰
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