Sascron Car Supermarket Reviews 2,623

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff as helpful, professional, and not pushy, making the car buying process smooth and stress-free. Many appreciate the detailed explanations and the accommodating approach, with some noting that the customer service follow-up was also smooth. The overall user experience is often described as easy and efficient, with people feeling well-informed and confident in their decisions. However, some reviewers were not happy with the service and product quality, mentioning issues like cars not being ready for sale, missing items, or faults appearing shortly after purchase that required extensive time to resolve. A few other people also felt that customer service was unhelpful in addressing these post-purchase problems, with some experiencing a lack of response or incorrect paperwork.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many customers praising specific individuals for their... See more

Service

Customers had ambiguous experiences with service, with many reporting very bad experiences and awful customer... See more

Product

Clients share ambiguous opinions on product, with many expressing satisfaction with their purchases, noting... See more

Customer service

People report ambiguous experiences with customer service, with many praising the professionalism and... See more

User experience

Consumers report a positive and exceptional user experience, often highlighting the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had 2 visits to Sascrons, first helped by Simon and then by Steve. Both were very patient, knowledgeable and not pushy, and offered us some useful insights on our test drives. Going back to collect... See more

Company replied

Rated 5 out of 5 stars

Friendly reception staff and great sales team. Simon was really helpful and able to answer all our questions. Good test drive route & a clear explanation of what the additional £200 charge to prep th... See more

Rated 5 out of 5 stars

Simon Williams dealt with our car purchase today. We had such a kerfuffle of a sale but Simon was very professional throughout and explained everything in plain English that we could understand. His... See more

Rated 5 out of 5 stars

Just picked up my new car from Steven, what a Fantastic experience from a lovely guy, was very very helpful, we took the finance package and 5 year warranty for peace of mind, thanks Steve and everyon... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Situated on the Hampshire/Berkshire border, you’ll find Sascron Car Supermarket. We are a family run dealership with over 500 cars in stock at our state of the art indoor showroom in Aldermaston. We stock a wide variety of makes and models so you can be sure to find the perfect car to suit your needs at Sascron. Our dedicated team have experience dating back to the 1990s and are on hand to assist you with every step of the buying journey. We believe in reliability, quality and honesty and strive you ensure that each of our customers has the best service possible. Our vehicles are routinely price checked against the UK used car market to ensure our prices are as competitive as possible. So why pay main dealer prices? Come to the largest used car supermarket in the home counties!


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
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Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It was a pleasure to meet Simon

It was a pleasure to meet Simon. We found his approach to be friendly, informative and very helpful in sorting us out with a deal on my new car which was agreeable to us and yourselves and to Sascron. All work that we found that needed to be done before sale was sorted in a quick and efficient way. Which enabled us to pick my shiny new car up in a few days. Much appreciated and a very happy customer. Thanks again

May 2, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Ms Lewis

Thank you so much for your kind words.

We greatly appreciate your business and taking time to provide such positive feedback.

Do take care.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Great

Great and fast service on test drive & collect it.

April 24, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Henry

Many thanks for your business and your kind words.

We hope you enjoy your new car.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Great experience with Steve

Had a great experience buying my Peugeot Sascron. Steve was great every step of the way and super helpful with prioritising getting my car ASAP as I was 40 weeks pregnant! Will come back again when looking for my next car :)

May 8, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Jen

We appreciate your business and your kind feedback, we will ensure Steve is updated.

We hope all goes well!

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Very pleased with service provided by…

Very pleased with service provided by Harry. Good communication in lead up to purchasing car and very helpful on the day, when I bought the car. Happy with the whole process and the vehicle.

April 26, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Simon

Thank you for your positive words, we will ensure Harry is updated.

Thank you for your business.

Do take care.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

We visited the Sascron due to their…

We visited the Sascron due to their stock levels. We were assisted by Simon who was very helpful and knowledgeable. Needless to say we bought a car the same day. Overall very pleased with the experience.

April 26, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Lewis

Thank you for choosing us to source your new car. We greatly appreciate your business.

We will ensure that Simon is updated.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Great experience with Sascron and Steven

Had a great experience with Sascron after driving over to check a few vehicles they had in stock. Was introduced to Steven, who was massively helpful, not pushy, and quickly sorted me out. He was also a star when it came to resolving any issues (including my part-ex throwing a check engine light on the day I was due to exchange, getting one of his technicians to check the error codes so I could get it booked in for a fix), and ultimately I left with a new car, as a happy customer.

April 29, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Bentley

We really appreciate you choosing Sascron Car Supermarket to purchase your new car.

Your positive feedback will be passed on.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Kai was very helpful

Kai was very helpful, no pressure and helped me with my new purchase

April 30, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Huntley

We will ensure that Kai is updated with your kind words.

Thank you so much for choosing us to source your new car.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Great site & sevice

Sascron not only had a wide range of very competitively priced cars to chose from but the staff were all very polite and helpful. Simon in particular handled the sale of the vehicle and was very good at not only informing us about the car by answering all questions but also was very patient with our two toddler that we had with us. Keeping them occupied where he could so we could both inspect the vehicle, make a decision and then complete the paper work. Great service!

April 26, 2025
Unprompted review
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Reply from Sascron Car Supermarket

Dear Jessica

We will ensure Simon is updated with regards to your kind words.

We hope you and ALL the family are enjoying the new car!

Do take care and thank you for your business.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Kai was very helpful and polite and…

Kai was very helpful and polite and made the experience of buying a car easy and smooth.
Picked up the car next day! Brilliant

April 27, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Elissa

Thank you for your positive feedback.

We greatly appreciate you business and hope that you are enjoying your new car.

We will ensure that Kai is updated.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Great place to buy a car from.

Had a great experience buying my Mini Clubman from Sascron. Had plenty of time to check out the car, take it for a test drive and make sure I was happy with it before deciding to purchase.

Steve was very helpful, friendly and relaxed. Never felt pressured to buy anything and found it all stress free.

I would happily use them again when looking for my next car and would recommend them to anyone else looking for theirs.

April 24, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Ollie

Thank you for your feedback.

We greatly appreciate you choosing us to source your new car.

Sometimes buying a new vehicle can be stressful, we are pleased that your experience with Steve was positive, we will share your kind words with him.

Do take care.

Sascron Car Supermarket

Rated 5 out of 5 stars

Great range of competitively priced cars.

This dealer has an astonishing range of cars and all are very competitively priced. This certainly saves a lot of anxiety because I felt very confident that I was not going to be ripped off. Selling such a wide range of cars does mean that the staff don’t have the detailed knowledge that you get at a specialist dealer but I had done my research and it was not a problem. I was looked after by Harry who was attentive and met all my needs. Being picked up at Aldermaston station was very helpful. TBH I won’t going anywhere else when I next buy a car.

April 23, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Sage

We greatly appreciate your comments and recognition that sales staff who are presenting multiple vehicles do not know all the answers.

Thank you so much for taking the time to write such a positive review.

Do take care.

Kind regards

Sascron Car Supermarket

Rated 4 out of 5 stars

Simon Williams

Simon was at all times very helpful with the purchase of my Skoda. There was no hard sell at all and he explained all the paperwork clearly to me. There was a slight delay on collection and because of that I was given a half a tank of fuel. Sales service could not have been better.

March 30, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Tricia

Thank you for choosing us to source your new car.

We apologise for the delay on collection.

Thank you for your kind feedback.

Do take care

Sascron Car Supermarket

Rated 5 out of 5 stars

Kai was very helpful and friendly

Kai was very helpful and friendly

April 24, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Jay

Many thanks for posting such a positive review.

We are very grateful for your business.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

To be truthfully honest what a great…

To be truthfully honest what a great company there was a little hiccup but how you need to look at that hiccup is during the health checks off the vehicle they come across something what had to be repaired and they did it more you can u say great customer service definitely recommend sascron car if you are looking

Thank

April 8, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Sir / Madam

Thank you for posting such a positive review.

We are very grateful for your business and hope you are enjoying your new car.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Easy car purchase

No pressure selling. Straightforward, friendly, relaxing car purchase.

April 23, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Sir / Madam

Firstly, thank you for choosing us to source your new car.

We appreciate your feedback.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Great variety of cars and amazing customer service

I was very well looked after. Kordian was very helpful as he went above and beyond. Found the car that I love and the whole process was very fast and easy. Highly recommend this company.

April 22, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Cherry

Kordian is one of our experienced sales executives and has been with us for several years.

We will ensure that your positive feedback is shared with him.

We greatly appreciate your business and hope you are enjoying your new car.

Kind regards

Sascron Car Supermarket

Rated 4 out of 5 stars

Good experience

The choice of cars here are great, staff attentive and process to purchase is clear.
Simon was our salesman and he was very clear with all the paper work and what it was all for.

Thanks

April 16, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Lavinia

Thank you for choosing Sascron to source your new car.

We greatly appreciate your business.

Do take care

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Simon let the car sell itself

Simon let the car sell itself and there was none of the hard sell one expects when purchasing a car. He explained everything in a clear and professional manner. The after sale care has been excellent too and overall it has been a very positive experience.

April 16, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mark

Thank you for choosing us, we greatly appreciate your business.

We will ensure Simon is updated with your kind words.

Do take care

Sascron Car Supermarket

Rated 5 out of 5 stars

Simon was a great help with finding us…

Simon was a great help with finding us a new car, he was very patient with us and make the process very smooth.

April 19, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Jodie

Thank you for your positive feedback regarding your contact with Simon.

Simon has been with us for several years and is one of our experienced sales executives.

We greatly appreciate your business and hope all goes well with the car.

Do take care

Kind regards

Sascron Car Supermarket

Rated 1 out of 5 stars

Spent £17,500 on a car with them

Spent £17,500 on a car with them. On my first long journey had issues with the car and took to a main dealer who said the wrong pads and discs were on the car. Spent £650 rectifying the issues and Sascron wouldn’t help with the cost or even apologise. Would strongly recommend not buying a car from this company

February 28, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Kerr

Thank you for your review.

As explained by my colleague, you decided to self-authorise approximately £600.00 worth of repairs. This you completed at least a month after purchase You decided to take your car to Mercedes to have brake pads and discs replaced. This work could have been done at another repairer, however you choose Mercedes Benz and then demanded reimbursement, whish was declined as you failed to see proper authorisation.

Please also note that an independent MOT test was undertaken on the vehicle prior to your purchase, there were no advisories that related to brake discs and pads.

Our terms and conditions make it clear that in event of statutory repair, the vehicle should be returned to Sascron Car Supermarket.

I am sorry we have been unable to help.

Regards

Sascron Car Supermarket

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