Wandsworth Sash Windows Reviews 

498
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship of the windows and doors, noting that the final results completely transform their homes. People also mention the polite and professional fitting teams who protect property, work quietly, and leave spaces tidy. Consumers appreciate the clear communication and prompt responses provided throughout the installation process. Some reviewers were not happy with delays in resolving post-installation issues and communicating about fixes. A few individuals experienced frustrating communication breakdowns and prolonged timeframes when waiting for repairs or replacement glass.

What people talk about most

Service

Clients share positive opinions on service, highlighting the professional and communicative team throughout... See more

Staff

Reviewers highlight positive aspects of staff, praising the team for being consistently professional, polite,... See more

Quality

Customers had positive experiences with quality, highlighting superb craftsmanship and superior materials.... See more

Product

Reviewers mention positive feedback about product, expressing delight with the exceptional quality and... See more

Customer service

People report positive experiences with customer service, noting great communication throughout the process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a new set of French doors installed by WSW and they’ve completely lifted our living space. The craftsmanship is beautiful, solid, smooth, and finished in a perfect satin tone that matches our i... See more

Company replied

Rated 5 out of 5 stars

We had a complete new set of sash windows fitted throughout our top floor flat and they look brilliant. The quality of the joinery is exceptional, proper traditional styling but double-glazed for comf... See more

Company replied

Rated 5 out of 5 stars

We had several sash windows replaced and overhauled, and the result is fantastic. The team from Wandsworth Sash Windows handled everything carefully — they even helped with planning advice. The fini... See more

Company replied

Rated 5 out of 5 stars

Wandsworth Sash Windows fitted a new front door for us and it looks amazing. From the first quote with Sean to the installation, everything went smoothly. The fitters were polite, careful, and really... See more

Company replied


Company details

  1. Window Installation Service
  2. Door Manufacturer
  3. Door Shop
  4. Door Supplier
  5. Joiner

Written by the company

At Wandsworth Sash Windows, we began life solely supplying sash windows in the South West London area. We have since expanded to cover the whole of London and the home counties, supplying casement windows, front doors, French doors, bi-folding doors and much more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(498)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great job.

We had all the windows on a Victorian house replaced, and we are delighted with the result. Beautiful and functional. In most cases we kept the old frames, which WSW refurbished. There was an issue with some of the paint finishes, as the work was done in wet weather, but WSW re-painted everywhere when this was pointed out, without a quibble. Happy to recommend.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customers!

We just had WSW over to complete a couple more windows for us and once again they didn’t disappoint. The fitters went above and beyond to make sure our expectations were met. Thanks so much to the team, looking forward to the next phase already!

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

_Fantastic service by Wandsworth Sash…

_Fantastic service by Wandsworth Sash Windows. Had a number of windows replaced in my home in Hackey. They look excellent, the fitting team was really helpful and informative, they even did a bit of extra work for me!! Would recommend

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Refurbished sash windows

Wandsworth Sash Windows have just finished refurbishing and draught proofing my sash windows and am really happy with the job. They didn’t push me towards the more expensive option of completely new windows. And they teamed with Cheam Leaded Lights to repair the stained glass who also did a fantastic job - a good partnership. The fitters left the room clean and tidy and came back a few weeks later to fix a small problem so was pleased with the after sales support too.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!!

Very accurate and meticulous about measured survey, great service and amazing fitting! They are reliable, efficient and professional. I strongly recommend Wandsworth Sash Windows if you need to replace your timber windows and doors.

May 15, 2024
Unprompted review
Rated 2 out of 5 stars

Avoid

I'm giving 2 stars rather than 1 as they - on paper at least - demonstrated a willingness to put things right. However the fitters we had (many over the months) were ill prepared and demotivated (probably why we had so many). We found management arrogant - they never bothered to visit the site despite many problems and didn't read / trust what we - the customer - were telling them (they invariably eventually conceded we were right). I cannot recommend this company, our experience was very poor.

May 13, 2024
Unprompted review
Wandsworth Sash Windows logo

Reply from Wandsworth Sash Windows

Hello there. We are sorry that you had this experience with us. We have spent the last couple of weeks trying to establish who you are so we can get into direct contact and talk to you so we can understand more about your experience, see if we can make things right and also learn lessons from it. As present we have been unable to identify you in order to speak.

We are always happy to visit site in order to go through works with our customers. We are therefore unsure how the opposite has come across in this instance, if we had the information on who you are then we could answer this better.

We are here to help anytime should you wish to contact us directly.

Kind regards
Wandsworth Sash Windows

Rated 5 out of 5 stars

Wandsworth sash windows

Wandsworth sash windows, replaced my windows with extreme care and attention . I couldn’t ask for more a very professional outfit would use again and highly recommend.

April 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great job

Great job, very happy overall. The whole process was smooth from start to finish. There was some outstanding work left at the end of the final of installation at my London property, but this was dealt with swiftly and without any hassle. Thanks again to the WSW team.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

WSW fitted new windows at our house and did a great job. All the staff and fitters were very friendly and professional, and they were in and out in no time. Would definitely recommend to anyone else.

April 19, 2024
Unprompted review
Rated 2 out of 5 stars

Poor customer experience - questionable integrity

Replaced two sash windows which are fine but managed to touch up the windowsills and surrounds in the wrong colour. The paint was wet when I signed off the job so I didn’t realise the mistake.

They offered to repaint with me paying half the cost, despite this being their mistake, and are relying on my rooky error, of signing the job off before I was sure it was ok, to fight my dispute. This in spite of the paperwork disclosed during the dispute admitting a poor colour match.

I hope that their greed was worth it. I will be going elsewhere for my next project.

January 24, 2024
Unprompted review
Wandsworth Sash Windows logo

Reply from Wandsworth Sash Windows

Hello. We are sorry that you feel this way about our service, particularly as you are a repeat customer.

Your concern is that the paint finish does not exactly match the Farrow & Ball elsewhere in your property. As noted on our order specification we cannot use direct paint brands, but we use colour matched versions so that we can use them in our spray machines in our workshops. This is the reason why there might be a slight discrepancy between the paint on your windows and elsewhere in your property.

We did not want to penalise you for this and so we offered to completely repaint with Farrow & Ball, going halves on the labour cost only for this. You rejected this offer and did a credit card chargeback. The chargeback decision was independently ruled in our favour by the card issuer. Shortly after this decision we received this online review.

We would still like to leave things in an amicable manner so our offer to go halves on the labour cost of painting remains on the table. If you wish to proceed with this or if you would like to discuss anything else, please feel free to contact us anytime.

Thanks
Wandsworth Sash Windows

Rated 5 out of 5 stars

Professional service

Had all my windows replaced some years ago, Wandsworth Sash Windows were great to deal with and the windows have been perfect. I’ve a problem with one now that needs repairing - out of warranty - and they’ve offered to do it free of charge which is fabulous. Highly recommend

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Repair our of guarantee

Repair our of guarantee.

I had a double glazed window installed about 9 years ago, and recently it has started to stick and become impossible to open. In spite of the fact that their guarantee has expired, WSW have offered to fix it free of charge, which I think is very good of them.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my new sash windows

Very happy with my new sash windows - they look great..!
Well explained process with good communications all the way through.
The team are very friendly and communicative and respond to any questions /concerns quickly and effectively.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Replacement of Front Porch

We need to replace the front porch, including the door, and contacted Parsons Joinery (part of Wandsworth Sash Windows {WSW}) to undertake the work. We wanted the door to include stained glass in keeping withe 1930s style - WSW put us in touch with Cheam Leaded Lights, who did a wonderful job in creating the design we'd asked for. Although the work was delayed a little the quality of the final installation is excellent. Arthur and Leo did a very professional job fitting the porch and always let us know how the work was progressing. It was a pleasure to have them in the house. I wouldn't hesitate to use WSWs again, the quality of the work is outstanding.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Thanks to the reviews on Trustpilot I chose WSW. I happy with my new windows and the service I received. From day one communication was perfect. The salesman, surveyor gave me confidence I was dealing with an A1 company. I wanted a different colour paint on the inside of the windows than the outside. This was not a problem and I didn't seem to pay any extra. At all times I new exactly what was going on by emails and the odd telephone call.

The lead time was 20 weeks after paying 50% deposit. This gave me the opportunity to save up for the rest.
On the day of installation, protective sheeting was first placed over surfaces.
The workmen removed the shutters attached to the window before installation. Then carried out the task of replacing the sash windows which is a messy job. The workmen did very well confining the dust to the work area. The work took two days to complete, as they make good the internal and external walls. Plastering painting and refitting the shutters.
I can say through experience, this company has the skill and expertise to fit sash windows up to a high standard. I would highly recommend them but so would many of my neighbors as they too had their windows fitted by this company.
Well done lads.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent craftsmanship

We have gradually had all the windows changed in our Edwardian house replacing inherited plastic windows to proper wooden sashes, as they would have been originally. Wandsworth Sash have been brilliant, always professional, excellent craftsmanship and a beautiful end result.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Bespoke sash to meet strict Conservation Area regulations

We enjoyed an extremely positive experience with Wandsworth Sash Windows. Our new windows fitted throughout our home had to comply with very specific Conservation Area requirements. The new, double glazed windows had to match the original 100+ year old single glazed units as closely as possible. Wandsworth Sash Windows were able to accommodate this in ways other companies didn't entertain, including obtaining specific tools and machinery to copy exactly the original timber bars and bead and sourcing glass which maintained the original style with its "blemishes and imperfections". Charlie was particularly helpful and had a continued interest in our project throughout, given it's unique demands.

The windows were installed more than a year ago and the follow up service since has also been excellent.

We would not hesitate to recommend them to others, particularly if there are specific, individual requirements.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Happy

The quoting experience was fantastic. I was given helpful, honest advice about the different options available and I was emailed my quote very shortly afterwards. I did not feel pressured into making a decision. I decided to procced with 3 windows, keeping the surrounds but changing the sashes only. The waiting time was very long but it was communicated from the outset. I am really pleased with the difference the work has made, it all feels fresh and much warmer.

October 27, 2023
Unprompted review

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