SASSAFRAS Reviews 74

Very bad experience with sassafras clothing brand. I ordered jeans and top, which quality turned out to be bad for which i opt for return option also one trouser i ordered for XL in size which they sent XXL to me and I requested for exchange. Now the customer care is saying my area comes under non serviceable zone which is surprisingly bad as I stay in town in Mumbai city. When I am trying to order my area is serviceable but I guess as per sassafras its not serviceable while return or exchange. Lol
Kindly be genuine
This brand is fraud please dont buy anything from them.

Worst experience with sassafras, order one dress worth rupees 1780/-
Dress was not good, return the dress, but I didn't get any refund. Please don't buy anything from sassfras.
They don't have good team, trying to call them since 15 days, no response.
Worst experience with sassafras.

Worst experience with Sassafras Clothing. They claim my refund was processed, but no money was credited, even after I shared my transaction history as proof. Customer support is useless and keeps repeating the same lie. The grievance team was copied and did absolutely nothing.

Never buying from them again. Don’t waste your money.

Order 1 dress worth rs 764.money got deducted but not received any confirmation or tracking ID.i lost my money

Pathetic n very very bad service. The dress I ordered was a bad fit! I returned the dress n got msg dress delivered at warehouse but I have not got the refund! These people r scammers stay away

Very bad
My refund is still pending
Not even worth giving one star
This company got liars for customer service
They are cheating with people
I saw so many bad review about not refund on other social media accounts
People are begging for hard earn money
I want my refund money.
You wanted a review, here it is
It's been 12 days since i returned the product, yet i have not received the refund.

Worst experience, fraud company, didn’t return my product yet…never buy from them

Sent defective product. Sending mails to their support team, but no response. Poor quality and poor customer care service.

Not even worth giving one star
This company got liars for customer service?
I want my goddamn refund money.
You wanted a review, here it is
I want nothing to do with the brand
Just want my money.
It's been 10 days since i returned the product, yet i have not received the refund.
Have at least the slightest bit of decency.

It's a fraud.
Fulling people at their best.
I have ordered 2 dress last month.(price of rs 2000/-)
Both are worst.
Raised return issue.they collected my dress but
Not refund raised yet even they dont pick up calls not replying to emails.
Worst ever shop.
highly disappointed.
Give our hardcore money back
Wishing bad luck to owner.

Absolutely ridiculous and infuriating experience with Sassafras! I’ve been chasing these incompetent clowns for OVER TWO MONTHS just to return products worth over ₹4,000 — and they’ve done NOTHING. Their so-called “customer service” is a complete joke — full of LIARS dishing out false promises every single time. Half the time, the call doesn’t even connect, and when it does, they spin the same pathetic excuse: “technical issue on our end,” followed by the same rehearsed LIE — “this time, the return request is 100% placed.” What a load of utter garbage!

Are you running a business or a scam? This is beyond unprofessional — it’s SHADY and ROGUISH. I’m honestly shocked this company is still in operation. It’s like dealing with a bunch of scammers with zero accountability. Never buying from this disgrace of a brand again. Total waste of time, money, and energy. SHAME on Sassafras!

I lost my money , I had ordered one tube dress , money deducted but in massage it showing cod, courier boy denied to give order forcing to pay again for the same order. It was terrific experience for me. Even I have send all the payment proofs still he not convinced. Even customer service number is also not available.

They are thieves, take prepaid orders never deliver and then don't refund. You try contacting them they just don't bother to respond via calls or emails. Zero customer service.

did not get my parcel and it says delivered

Pathetic service. I raised a return request which was manually processed by the team. After 7 days also there is no update on when the product will be picked and now if I check the status on website it shows the pickup has been cancelled. There is absolutely no way to reach to the customer support team - they do not respond on emails and their number is unreachable. Totally a fraud company. Advised not to buy from their website, not at all trustworthy.

I had ordered a blazer with pants from Sassafras which did was one size smaller and so I placed an exchange request for a bigger size. Even after 20 days of the request I did not receive my exchange order and their customer service number was also not available after my first complaint call. Maybe they blocked my number. Totally pathetic and unacceptable behaviour by such a brand.

Order placed on 24th feb 2025 this is second time nor dispatching Order nor refunding amount have to always go for consumer complaint for it.
Will never place order now onwards

worst experience every, there is no exchange policy.
They are just faking it for the website.
I recommend that no to buy anything from this website.

I got a fraud call, one girl called me, and told you do shopping of 5000 at website, and you will get a gift from the six gifts including LED, refrigerator, iphone, apple watch etc. Do not loot innocent people.

I had ordered one dress , money deducted but order is not showing placed
Kindly refund my money or give dress
Such a disappointment