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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their beautiful design, high quality, and unique appeal, often receiving compliments when using them. The delivery service is frequently highlighted as prompt, quick, and well-packaged, with items arriving safely and sometimes even suitable for gifting. However, some people were dissatisfied with certain product descriptions, noting that an item appeared much smaller in reality than depicted in the picture. Additionally, a few customers experienced issues with product functionality, such as a bag strap being twisted.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised items like purses,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Quality

Consumers find quality to be positive. Many reviewers describe items as lovely, beautiful, and stunning, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely purse just as described. I contacted them through Instagram to ask a question before purchase and got a response within the hour! Product arrived within a few days, beautifully packed it could... See more

Company replied

Rated 5 out of 5 stars

Beautiful hat and expertly made! I love the draw string detail on the inside to adjust the size of the hat and the thin belt detail on the outside. Fab that the hat folds away into a bag too. I recei... See more

Company replied

Rated 5 out of 5 stars

Having seen and tried on The Backless elegant bonnet at an airshow, followed by a country fair, I decided I didn't need yet another hat; I have loads, and I wasn't going on holiday, so I didn't need... See more

Company replied

Rated 5 out of 5 stars

I have a plain, black wool jacket I bought for the autumn but the piece just needed something. I love jewellery that is a little bit different. Even querky. These two brooches worn together just below... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

As an environmentally focused retailer with a desire to support fashion that is sustainable and ethically sourced, we have everything you need to finish off that outfit and help you feel amazing inside and out. Our accessories range is carefully chosen for it's provenance, method and materials of manufacture and their beauty. The result is an eclectic mix of things that you won't find in your average shop and we are always searching for new and exciting adornments to improve our range. We believe that all women should aspire to be beautiful and confident; having the right accessories can really help. We love the Urban dictionary’s definition of Sassy. “possessing the attitude of someone endowed with an ungodly amount of cool”. Add to this a little bit of passion and you have what we would call a "Sassy Spirit".


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Site

Ordered a pair of velvet gloves. Beautifully presented and well packed. Arrived 2 days after ordering and that’s with free delivery during the postal strikes. Outstanding service.

December 9, 2022
Sassy Spirit logo

Reply from Sassy Spirit

Jenny

Thank you for this lovely review. Glad to have been able to help. Hope we can welcome you back again soon.

Best wishes
Clare

Rated 5 out of 5 stars

Scarf I ordered is beautiful

Scarf I ordered is beautiful. Great quality.

December 5, 2022
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Reply from Sassy Spirit

Karen, thank you for taking the time to leave a 5 star review. You chose a lovely scarf but I am also pleased to hear how pleased you are with the quality. I hope we can help you again in the future.

Best wishes
Clare

Rated 5 out of 5 stars

Good service.

Swift delivery. Well packed for transit. Good service all round. Thank you.

April 11, 2022
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Reply from Sassy Spirit

Doreen thank you for taking the time to leave a review, we are very grateful for the 5 star award and hope we can help you again in the future.

Kind regards
Clare

Rated 5 out of 5 stars

Was lovely to meet the lady on the…

Was lovely to meet the lady on the market she sold it to me thanks again

October 12, 2022
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Reply from Sassy Spirit

Janet, thank you for taking the time to leave me a review. I am so glad you went ahead and purchased the bag you fell in love with it.

Best wishes
Clare

Rated 5 out of 5 stars

Great service

Unfortunately, the first brooch I received was damaged, but a replacement was sent immediately which arrived in time.

October 27, 2022
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Reply from Sassy Spirit

Simon, many thanks for taking the time to leave us a review and for being open and positive about your experience with Sassy Spirit.

Kind regards
Clare

Rated 5 out of 5 stars

Fast and well wrapped.

September 23, 2022
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Reply from Sassy Spirit

Eva, thank you for taking the time to leave a 5 star review. Hope you loved the scarf, please come back soon for matching gloves!
Best wishes
Clare

Rated 5 out of 5 stars

Amazing shop!

This shop is lovely! They had just what I was looking for. Very easy to order and arrived quickly in great condition. Would order from here again!

August 24, 2022
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Reply from Sassy Spirit

LB, this such a lovely review to receive. Thank you for taking the time to share your experience. I hope we can welcome you back again soon.

Best wishes
Clare

Rated 5 out of 5 stars

Great product!

Love my bag and swift service thank you!

July 25, 2022
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Reply from Sassy Spirit

Thank you for taking the time to leave such a lovely review. I am very pleased to hear that you love your basket.

Best wishes
Clare

Rated 5 out of 5 stars

Great service

Delivery was really quick to NI and I was able to get exactly what I wanted!

July 19, 2022
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Reply from Sassy Spirit

MarieAnne thank you for taking the time to leave a 5 star review. I am so glad you loved your bag. More than happy to deliver to you in Northern Ireland to.

Best wishes
Clare

Rated 5 out of 5 stars
Sassy Spirit logo

Reply from Sassy Spirit

Kay, thank you for this 5 star review. Your support of my small business is very much appreciated. So glad you loved your baskets.

Clare

Rated 5 out of 5 stars

This is the bag you need for summer

This is the bag you need for summer. Bright and cheerful to brighten anyones day. I’ve got a few of these bags in all different colours. Great for traveling as the large size is roomy enough as an overnight bag.

May 30, 2022
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Reply from Sassy Spirit

Sarah thank you for sharing your love of our wonderful Raffia Baskets. Your 5 Stars are very much appreciated. I hope we can help you again in the future.

Best wishes
Clare

Rated 5 out of 5 stars

Excellent presentation

Having seen Clare on a number of occasions the results of her visits have always been the same. Her presentations are excellent and her knowledge is fantastic on her subjects. The interaction with her audience is very easy making it a pleasure to be in her company, I would not hesitate to recommend her or Sassy Spirit to anyone and look forward to seeing her again,

May 22, 2022
Unprompted review
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Reply from Sassy Spirit

Patsy, thank you for taking the time to leave this review. I am so glad you enjoyed my talk on Bringing Back the Brooch. I look forward to presenting to your groups again in the future.

Clare

Rated 5 out of 5 stars

Very happy

Very happy with my purchase

May 21, 2022
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Reply from Sassy Spirit

Vivienne, thank you for taking the time to leave a review. It is very much appreciated.

Kind regards
Clare

Rated 5 out of 5 stars

Lovely lily of the valley brooch & top customer service.

Saw this lovely lily of the valley brooch online for a friend’s special birthday. The purchase process was interrupted by internet issues & Clare emailed to check if I’d still like to buy it. Sadly there wasn’t enough time to get it posted to arrive in time for the birthday & here’s where Clare went above & beyond.
Discovered she is based reasonably close to where I live so she said I could see her in town. Unable to make the day she was there so she kindly arranged to leave the brooch at her sister’s business for me to collect. Amazing!! Thank you so much Clare.
The brooch itself is just beautiful, top quality and perfect for my friend. Wouldn’t hesitate to recommend Clare & Sassy Spirit.

May 5, 2022
Unprompted review
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Reply from Sassy Spirit

Amy, this is such lovely feedback to receive. Thank you for taking the time to write up your thoughts on the service.

Best wishes
Clare

Rated 5 out of 5 stars

Silver Fringe Evening Bag

This is a gorgeous bag, comes with a shoulder chain too, I love it. Fast delivery very happy customer. Thank you Sassy Spirit x

April 27, 2022
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Reply from Sassy Spirit

Kathryn, thank you for taking the time to leave this review. I am so pleased to hear you love the bag, I agree with you it is beautiful.
Best wishes
Clare

Rated 4 out of 5 stars

Good service but cost me a lot to…

Good service but cost me a lot to return as needed tracking

April 14, 2022
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Reply from Sassy Spirit

Thank you for taking the time to leave a review Sharon. Unfortunately as a small business it's not financially viable for us to offer Free returns and we recommend sending by a tracked service for your protection.

Best wishes
Clare

Rated 5 out of 5 stars

Thank you Clare for your swift service…

Thank you Clare for your swift service as always. Such a beautiful selection of quality gifts, ponchos and baskets and more.
Alison x

April 13, 2022
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Reply from Sassy Spirit

Alison, thank you for your continued support. Your review and repeat business is very much appreciated.

Best wishes
Clare

Rated 5 out of 5 stars

Quick delivery.

Quick delivery and the other half is very happy with the bag thank you.

March 17, 2022
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Reply from Sassy Spirit

Chas thank you for your swift response and 5 star review. I am delighted to hear that the basket was well received. This is a new line for 2022 so to get this feedback is really helpful.

Kind regards
Clare

Rated 5 out of 5 stars

Excellent service for a great product

Excellent service, speedy delivery for a great product as always

March 16, 2022
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Reply from Sassy Spirit

Ursula, very pleased to welcome you back as our customer. Thank you for taking the time to leave us a 5 star review. It is very much appreciated.

Kind regards
Clare

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