Satéur Reviews 

707
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning sparkle of the jewelry and the exceptional craftsmanship of the delivered items. People also genuinely appreciate the beautiful presentation boxes and find the online website very easy to navigate when placing an order for gifts. Some reviewers were not happy with extended shipping times and delayed deliveries that pushed back important dates. A few other people also felt that the jewelry settings looked somewhat cheap or experienced frustrating issues with tracking their packages online. Additionally, some customers mentioned encountering unexpected hurdles when attempting to process returns or refunds.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise the brilliant... See more

Quality

People report positive experiences with quality, expressing satisfaction with the brilliant sparkle and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising prompt shipping and... See more

Order

Customers had ambiguous experiences with order processes, as some reviewers praised clear communication and... See more

Price

Consumers find price to be ambiguous, with some reviewers praising the affordability and stating that the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thi ring I received was not as sparkly as I had anticipated, but for the price I would recomment Sateur for buyers looking for a beautiful ring at a great price. The one area for improvement would be... See more

Rated 4 out of 5 stars

I was hoping for a little more sparkle, and as soon as I opened the case, it was obvious this wasn't a diamond. Now to be fair Satéur never directly claim to be diamonds, but they do claim to be... See more

Rated 5 out of 5 stars

Lovely items , I was very sceptical when I first placed my order, daily updated re hand made pieces seemed a bit over the top! I'd purchased as a gifts for my Mrs Pressies & unfortunately trac... See more

Rated 5 out of 5 stars

Astonished when I received the rings and the earrings. Was very sceptic when I ordered because of the price/promised quality. When opening the boxes I was astonished! Flawless bling bling. We gonne r... See more


Company details

  1. Jewelry Store

Written by the company

Satéur Slogan: Everyone Deserves to Sparkle. Welcome to Satéur – a revolution in the world of jewelry, where our mission is to bring happiness, love, and luxury to all. We’re a global brand that stands for affordable luxury, serving over 100,000 customers in 150 countries and gaining massive attention online.


Contact info

3.5

Average

TrustScore 3.5 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(707)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have lost faith in this company

I have lost faith in this company. Having ordered and paid for goods, no delivery of the goods or update from the company, in spite of writing to them repeatedly. No faith that I will ever receive the goods. Keeps wondering if I have been scammed

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Dreadful I bought a ring three weeks…

Dreadful I bought a ring three weeks ago and after only one week two stones fell out. I have tried to contact you by both email and your web page sending photos and messages all to no avail despite your note saying that you reply within 24-48 hours. Non existent after sales service.

November 27, 2025
Unprompted review
Rated 4 out of 5 stars

Had a little trouble getting everything…

Had a little trouble getting everything for my girlfriend all at the same time but the company came through with making it right and it was so worth it to see the look on my girlfriend’s eyes. To say that she loved them is an understatement!

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Relationship savior. Make her smile again

The display was absolutely beautiful on arrival. My girlfriend and I had been experiencing some difficulties in our relationship and took some time apart to reflect on that. But I saw the reflection of this beautiful stone in her eyes and immediately we recognize that we were forever just like a diamond. We got back together immediately despite all of the troubles and I accredit a lot of that to this beautiful gemstone that you guys provided. Thank you

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience from start to finish

Excellent experience from start to finish, delivered on time and the quality of the product is superb. I would buy from Sateur again. They exceded my expectations with an impressive product, excellent quality of the product, good workmanship, package is impeccable. I give them 5 stars Plus !!

December 10, 2025
Unprompted review
Rated 4 out of 5 stars

Good Value

Thi ring I received was not as sparkly as I had anticipated, but for the price I would recomment Sateur for buyers looking for a beautiful ring at a great price. The one area for improvement would be in delivery updates in a more timely manner

December 9, 2025
Unprompted review
Rated 1 out of 5 stars

It's very bad quality

It's very bad quality, I bought a rose gold plated ring about a month ago and it already turned silver after only wearing it a couple of times. Definitely not worth it.

December 9, 2025
Unprompted review
Rated 2 out of 5 stars

Please don't sugar coat your product…

Please don't sugar coat your product with updates like; the diamond is currently being set by a master jeweller, the diamond is undergoing polishing and etc, while it is already shipped from your supplier in China!
Be honest and tell us it's sourced from China, and that's why it's priced as such!

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

The ring didn't come in the box

The ring didn't come in the box! I was scared and devastated. I contacted the Sateur Customer and it seems there is another packet coming with the ring. You can ask me again in 4-5 days.

Best regards

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic purchase

Fantastic purchase. Updated throughout the process.
Arrived on time with spectacular packaging. Looks exactly as advertised. Can't wait to see her face at Christmas

December 7, 2025
Unprompted review
Rated 2 out of 5 stars

Quick to discolour

Initial impression very satisfied. However soon after purchase and following care instructions the gold plating was completely discoloured and worn off.

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy from this company

Don't buy from this company! They just spam you with proposals several times a day but when you buy they leave you. I've been waiting a month so far and still nothing. Last message was Nov 17th telling me I get delivery any day. What a joke! :(

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Truely affordable Show Stoppers

I own multiple Sate'ur rings, ear rings and necklaces and cherish every piece‼️ The quality is outstanding, craftsmanship is like NO other ‼️
I have put my real diamonds away and only wear Sate'ur as all the pieces are just as beautiful. Those who don't own Sate'ur are truly missing out. I highly recommend Sate'ur and will continue to purchase more of these SHOW STOPPERS ‼️ I have received countless comments about the beauty of my Sate'ur gems from both women and men. The price can not be beat for the stunning pieces offered by Sate'ur. I couldn't be more satified with ALL my gems‼️

November 20, 2025
Unprompted review

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