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Satjapan 

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Online Marketplace
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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Thank you, SAT JAPAN, for the outstanding service! Misaki and Erica were incredibly helpful, friendly, and professional from start to finish. They patiently answered all my questions and kept... See more

Rated 5 out of 5 stars

I love the customer care of Shinsuke Ry I had all the answers withing the time I disnt expect. Knowing am a female with zero knowledge about cars other than my budget. Thank you so much

Rated 5 out of 5 stars

I ordered Honda Vezel Z, customer service, and sales agents support me with their patients to select the preferred vehicle, and I have received the prompt answers on WhatsApp on each quarry. Service o... See more

Rated 5 out of 5 stars

I Ordered an Audi A3 Sportback S-line 2025 in November 2025 and the car was shipped to Hambantota Port in Sri Lanka by 23rd Dec. The Car was virtually Brand New just 55km on the Odometer and though I... See more

Company details

  1. Online Marketplace

Written by the company

Simplifying car sale and purchase process, making it accessible and effortless for everyone, everywhere.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

i have opened a LC from Srilanka till struggling to get a vehicle or cancelling my LC

Satjapan company with i have opened a LC but they not provide there vehicle as promised also they LC opened with Pakistan national bank Tokyo branch now i have not received any vehicle also not responding to cancel my LC bad company atleast they have send me vehicle or help me to cancel my LC no money no vehicle only struggling please post this trust pilot

November 24, 2025
Unprompted review
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Reply from Satjapan

Dear Customer,

Thank you for taking the time to share your feedback.

We would like to clarify that the vehicle you selected unfortunately failed the mandatory pre-export inspection required for import into Sri Lanka. As soon as this issue was identified, the situation was communicated to you.

Since the payment method used was a Letter of Credit (LC), the cancellation process is different from a telegraphic transfer and must be processed through the bank. These procedures usually take some time to complete as they require formal handling between the parties involved.

As soon as we received your request for cancellation, we immediately informed the bank and initiated the LC cancellation process. We confirm that the LC has already been successfully cancelled.

If you require any further clarification or assistance, please feel free to contact us.

Best regards
Takada

Rated 1 out of 5 stars

Hard to track bid status and non-responsive customer service

The site is a car dealer for Japanese car, I paid a deposit of 10% to bid a car in Japan, but I found difficulty to check the status of the bid - I need to Whatsapp them to inquire if I had win or not. Later I was told that I wasn’t win. Then I requested a refund of deposit but they were not responding for days. Luckily the deposit was paid by PayPal so I requested a refund in PayPal and I got my money instantly. When you Whatsapp them, they are slow in responding or even not responding. Not so reliable and friendly platform to use with…

January 23, 2026
Unprompted review
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Reply from Satjapan

Thank you for sharing your feedback. We would like to clarify a few points regarding the bidding and refund process.

When a bid is unsuccessful, any deposit paid is automatically converted into an SAT account balance. This balance can be used for future bids, or a withdrawal request can be submitted at any time, which is processed according to our standard refund timeline.
In your case, a PayPal dispute was opened for the 10 percent deposit. Once this dispute was received, our accounts team reviewed it and issued a full refund immediately, as confirmed by PayPal.

We apologize if there was any delay in communication and appreciate your feedback, as it helps us improve our response times and overall service experience. Thank you for giving us the opportunity to clarify this matter.

Rated 1 out of 5 stars

Paid in October – No Shipment, No Communication


I paid in full for a vehicle in October.
It has now been 4 months, and the car has still not been shipped.

I do have:
– Export Certificate
– VIN number

The only information I was given is that the car is “at the port”, however no vessel name, no ETD, and no ETA have ever been provided.

For the last month, all my messages via email and WhatsApp have been completely ignored.

This is particularly serious as I am importing the car to Cyprus, where vehicles older than 5 years cannot be registered. I have a strict deadline, which the company is fully aware of.

At this stage, I am extremely concerned and would strongly advise others to proceed with caution.

I am still waiting for a clear shipment confirmation or a realistic timeline.

January 14, 2026
Unprompted review
Rated 2 out of 5 stars

Feedback on vehicle import experience and Appreciation for staff

I have imported two vehicles through your company. Unfortunately, the delivery of these two vehicles to Sri Lanka took more than 120 days, which was a very disappointing experience for me. Normally, importing vehicles to Sri Lanka takes a maximum of 45 days, so I still do not understand why the process took such a long time in this case. Because of this experience, I am now doubtful about ordering another vehicle through your company.
During the vehicle import process with SAT, there were also significant communication difficulties. Many emails were not replied to, phone calls were unanswered, and WhatsApp messages did not receive responses. This made the situation even more stressful.
However, in this challenging situation, Emma and Haruto went above and beyond to support me. They helped me by thinking out of the box and making extra efforts to resolve issues. I truly believe these two individuals are valuable assets to your organization. As a banker, I understand the importance of such dedicated and proactive employees, and I sincerely request that you recognize and retain people like them. They will definitely add long-term value to your organization.
As an overseas customer, I would also like to personally offer Emma and Haruto free accommodation at my hotel if they plan to visit Sri Lanka in the future. The hotel is located very close to Colombo International Airport, and I would also be happy to provide free transport during the weekend as a token of my appreciation for their excellent service.
Thank you for your time and consideration.

December 20, 2025
Unprompted review
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Reply from Satjapan

Thank you for taking the time to share your detailed feedback and for importing two vehicles through SAT.

We sincerely apologize for the extended delivery timeline to Sri Lanka. We understand how frustrating this was, especially given the usual transit period. The delay was caused by shipping schedule disruptions and port related factors, but we acknowledge that the experience did not meet your expectations.

We also regret the communication challenges you faced. Your feedback regarding delayed responses has been shared internally, and we are taking steps to improve our communication processes.

At the same time, we truly appreciate your kind words about Emma and Haruto. Their dedication and proactive support are highly valued, and your feedback will be formally shared with our management team.

Your generous offer to host them in Sri Lanka is sincerely appreciated. We hope to have the opportunity to restore your confidence and serve you again in the future. Thank you once again for your honest and constructive feedback.

Rated 1 out of 5 stars

Left a deposit on a vehicle was then…

Left a deposit on a vehicle was then told price was wrong and was given a new price which I declined. Still no deposit refund it's been over a month. Don't deal with this company.

December 8, 2025
Unprompted review
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Reply from Satjapan

Thank you for your feedback. We sincerely apologize for the inconvenience caused.

In cases where a price correction occurs and the revised price is declined, the deposit is not forfeited and remains fully refundable. Deposits are normally held as account balance unless a refund request is submitted. If a refund request has been pending longer than expected, this is not our standard and we regret the delay.

Please contact us directly with your order or deposit reference so our accounts team can prioritize and resolve your refund immediately. We appreciate your patience and the opportunity to correct this matter.

Rated 1 out of 5 stars

I have ordered 2025 /07 manufactured…

I have ordered 2025 /07 manufactured Every Suzuki PA model vehicle the company showed me that vehicle after my money received they offered another vehicle it was a 2020 manufactured vehicle after that I spoke with them they offered another me low value vehicle also stopped responding me slowly don’t trust this company also still iam struggling and iam facing isssues

November 24, 2025
Unprompted review
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Reply from Satjapan

Thank you for your review. We would like to clarify the facts for transparency.

You requested to proceed under 100% LC terms, which we accept. As clearly stated in our terms and conditions, a 20% deposit is mandatory even for 100% LC cases. This deposit is fully refundable after customs clearance in Sri Lanka and is required to ensure the customer collects documents from the bank and completes customs clearance once the vehicle arrives at the port.

You declined to make the required deposit, which is why the LC process could not proceed and was requested to be canceled.

Rated 1 out of 5 stars

I made a payment to SAT Japan

I made a payment to SAT Japan. At first they replied, but only with excuses and delays. After that, they completely stopped responding to my messages.

No service was delivered and no refund was provided. Once they had the money, communication slowly ended and then stopped entirely.

This experience caused me financial loss and stress. Based on what happened to me, I do not consider SAT Japan trustworthy and I strongly advise others to be very cautious

November 25, 2025
Unprompted review
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Reply from Satjapan

Thank you for sharing your feedback. We understand your frustration and would like to clarify the situation for transparency.

This is the third time the same review has been posted, so we feel it is important to explain the facts clearly. The payment was not successfully received by SAT Japan due to an incorrect SWIFT transfer, where the bank name was mistakenly entered in the beneficiary field. As a result, the payment was blocked by the intermediary bank.

Once we were informed by the bank, we immediately notified the customer and explained that the funds would be automatically reversed. The amount has already been returned to the customer, as confirmed by the banking process.

Since the funds never reached us, we were unable to proceed with any service. We have acted transparently and based on the information provided by the banks involved.

We appreciate your understanding and remain available should you require any further clarification.

Rated 5 out of 5 stars

The car was good

The car was good, thank u Moiz motors and the team for the Excellent work, your service was top. Really appreciate.

November 22, 2025
Unprompted review
Rated 3 out of 5 stars

Good and accomodating

Fair and....

November 12, 2025
Unprompted review
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Reply from Satjapan

We truly appreciate your feedback. It was our pleasure to assist you, and we’re always here if you need any help with your next vehicle or have any questions.
Thank you again for choosing SAT Japan!

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