Fantastic last mile driver! He clearly had a lot of experience, had no issue making a tight reverse into our driveway and getting close to the garage. Then he expertly maneuvered the fork lift and c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eric got back to me right away after receiving my message about the sauna, heater, and accessories I was interested in, created a quote and applied a discount, which made the decision a no brainer. Af... See more
We went in thinking we just needed a heater and controls. Simple, right? I picked out the “wrong panel” like a true DIY overachiever, and instead of letting me confidently ruin my own project,... See more
This sauna is great! It has exceeded all of our expectations. It is built solid with tight tolerances. The whole buying process was flawless. It gets “hotter” than we anticipated, which is a huge bonu... See more
Company details
Written by the company
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Contact info
4.9
Excellent
503 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jessica did a great job.
April 4, 2026
Matthew was super helping providing a…
Matthew was super helping providing a sales incentive and also providing information about the required installation/electric work as well. 5/5 !
April 12, 2026
Smooth Sailing
So far the purchase and communication with Krizza and team has been exceptionally smooth. We can’t wait to get the sauna and heater. Thanks for all the follow up and attention to detail.
April 12, 2026
Unprompted review
Great help
Great help! I had specific questions and the responses from Matthew were so positive i was able to make a purchase I was previously hesitant on.
April 11, 2026
Unprompted review
Impeccable customer service and…
Impeccable customer service and communication! Krizza has been helping us to work through some hiccups with our sauna order. She communicated in super timely manner, respectful and very helpful. In the end we are very happy with our purchase and would highly recommend working with Nordica Sauna company.
April 9, 2026
Unprompted review
Helpful and knowledgeable…
Eric was very helpful and knowledgeable on all of our questions while shopping for the perfect sauna -
April 7, 2026
Unprompted review
Another great customer service…
Another great customer service experience! I needed to purchase some accessories for our sauna and Matthew immediately called me to help with the purchase and answer all my questions. I am so glad we made our sauna purchase with Nordica. They know how to take care of their customers!
April 8, 2026
I had an issue with my sauna heater and…
I had an issue with my sauna heater and reached out to see about a warranty. Krizza was incredibly helpful, responsive, and communicative. I ended up with the outcome I was hoping for and Krizza made it an easy process!
March 31, 2026
Unprompted review
The Nordica Sauna Team
The Nordica Sauna Team, especially Krizza, John, and Eric, were outstanding from start to finish. They took the time to educate me and patiently answered my million questions so I could make the best decision. The product is excellent and service is top notch. Highly recommend!
April 6, 2026
Unprompted review
Very helpful throughout the sales…
Very helpful throughout the sales process, including understanding how the HSA works.
April 2, 2026
Unprompted review
Excellent so far
So far so good. I was researching saunas and it got pretty confusing. I reached out to Nordic sauna and they responded right away and answered every questions I had and there were a lot of them. No pressure to buy just making sure I was an informed consumers. My sauna is ordered and we look forward to it getting here.
April 4, 2026
Unprompted review
Informational and solid experience from…
Informational and solid experience from quote to purchase.
March 31, 2026
Unprompted review
Ez in customer service is phenomenal
Ez in customer service is phenomenal. I received updates and tracking information almost daily. Ez is extremely responsive, reliable and friendly. One of the best customer service experiences that I’ve ever had!
March 31, 2026
Unprompted review
Highly recommended
I bought a 3 person Sauna and everything went very smoothly. There was an issue with one of the touchscreens after setup, and the support to get a new one was great. I’d recommend buying from here for sure.
February 2, 2026
Unprompted review
Very Pleased
Timely delivery, easy setup, and simple operation - Couldn’t ask for more on this home use indoor infrared sauna!
March 21, 2026
Above and Beyond Customer Service
Their customer service is best in class!!!
I damaged some cables and fuses installing my sauna and didn't know what to do. I messaged their customer service team and Ez from their support team jumped right on it. Ez was super responsive and went above and beyond to make sure I only ordered what I actually needed. Ez worked with their engineers to verify everything was right. I needed the parts right away and Ez got expedited shipping for me. I had such a great experience with Ez and Nordic Sauna and would HIGHLY recommend them!
March 30, 2026
Unprompted review
Not honest about delivery date
Not honest about delivery date. Still waiting to find out when I will receive merchandise. Ugg
March 23, 2026
Ez was very courteous and kept me…
Ez was very courteous and kept me informed proactively. Highly recommend.
March 30, 2026
Unprompted review
Outdoor Group Fitness
Wish more companies had customer service like this.
EZ made this bad situation into a good turnout for detail of staying in touch and helping with excellent.
March 2, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.