So email states they stopped trading and keep goods stop paying but online still active but phone say same as email will they tv still work or lock
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See what reviewers are saying
Needed alot of support this last few months, these people are brilliant, always helpful been with them years now and will be staying put, please don't change.
Company replied
I will say I had an issue and Sophie had to deal with a very unhappy client. She remained professional throughout and at times I did not which I have apologised for! My complaint did take... See more
Company replied
In general everything made my experience really good ... After dealing with a lovely girl that helped me sort out steps to take on an old item and renting a new one.... Having being so polite helpf... See more
Company replied
Company details
Written by the company
We are hiya! – it’s nice to meet ya! Since 2018, we’ve been offering TV rental that’s affordable, practical and fair. There are no onerous finance agreements and no high interest rates. Over the years, we’ve expanded our product range to give our customers access to more tech and appliances, such as mobile phones, tablets and washing machines – and there’s more to come! We now have thousands of customers in the UK and we'd love for you to join us in the rental revolution!
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, Blackett Street, M12 6AE, Manchester, United Kingdom
- 0161 647 7660
- support@sayhiya.co.uk
- sayhiya.co.uk
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I will say I had an issue and Sophie…
I will say I had an issue and Sophie had to deal with a very unhappy client.
She remained professional throughout and at times I did not which I have apologised for!
My complaint did take a while to resolve and has now been fully resolved.
And I’m back to being a happy client after being left very disappointed from being a client since 2022.
So thank you most of all to Sophie who had to deal with me and merry Christmas all
December 17, 2024
Unprompted review
Reply from hiya!
Thank you for sharing your experience with us. We appreciate your honesty and are glad to hear that Sophie was able to assist you professionally throughout the resolution of your issue. We understand that it took some time, and we apologize for any inconvenience caused. It's wonderful to know that you're now a happy client again. Your satisfaction is very important to us, and we're grateful for your continued trust since 2022.
Thank you once again for your patience and kind words. Wishing you a Merry Christmas and a Happy New Year!
Excellent service
Really great,company and service would defo recommend
December 3, 2024
Unprompted review
Reply from hiya!
Thank you so much for your wonderful feedback! We're delighted to hear that you find our company and service great. Your recommendation means a lot to us. If you ever need any further assistance, please don't hesitate to reach out.
Good service although the delivery…
Good service although the delivery times are almost always wrong and late. They do respond quickly to repairs and it’s always easy to contact customer service. Some products are hugely overpriced though
May 17, 2024
Unprompted review
Reply from hiya!
Thank you for your feedback. We're glad to hear that you find our service good and appreciate our quick response to repairs and easy-to-contact customer service. We apologize for the inconvenience caused by the delivery times and will work on improving this aspect. We also take note of your comments on product pricing and will review them to ensure we offer the best value. Your input is valuable to us, and we're committed to making your experience better.
Great company great choice of products
Great company great choice of products
Super fast delivery and service
December 17, 2024
Unprompted review
Reply from hiya!
Thank you for your fantastic feedback! We're thrilled to hear that you appreciate our wide selection of products and our super fast delivery and service. Your satisfaction is our top priority, and it's wonderful to know we're meeting your expectations. If you ever need any further assistance, please don't hesitate to reach out.
Excellent
Very affordable and very kind customer service, good quality TV, haven’t got a bad word to say. Highly recommend this rental service.
December 17, 2024
Unprompted review
Reply from hiya!
Thank you for your wonderful review! We're delighted to hear that you find our service very affordable and our customer service kind. It's great to know that you're happy with the quality of the TV and that you highly recommend our rental service. Your satisfaction is our top priority, and your kind words mean a lot to us. If you ever need any further assistance, please don't hesitate to reach out.
Really good experience
Really good experience. I've had a few items from Hiya and receive excellent customer service each time.
December 17, 2024
Unprompted review
Reply from hiya!
Thank you for sharing your positive experience with us! We're thrilled to hear that you've had a really good experience and that our customer service has consistently met your expectations. Your satisfaction is our top priority, and it's wonderful to know that you're happy with the items you've rented from Hiya.
We would love to hear from you to understand how we can turn your 4* into a 5* review so please do reach out to us.
If you ever need any further assistance, please don't hesitate to reach out.
Brilliant company
Brilliant company, any issues get fixed straight away and good customer service
December 17, 2024
Unprompted review
Reply from hiya!
Thank you for your fantastic review! We're delighted to hear that you find our company brilliant and that any issues you've encountered have been fixed straight away. Providing excellent customer service is our top priority, and it's wonderful to know we're meeting your expectations. If you ever need further assistance, please don't hesitate to reach out.
Upgrade
The team were lovely and on time when coming to upgrade me and when I have a issue there are straight there to sort out the problem
December 10, 2024
Unprompted review
Reply from hiya!
Thank you so much for your kind words! We're thrilled to hear that our team was both punctual and pleasant during your upgrade. It's great to know that we could promptly address any issues you encountered. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service. If you ever need further assistance, please don't hesitate to reach out.
i have bin with Hiya for some time now…
i have bin with Hiya for some time now and i am so happy with the serves thank u
December 12, 2024
Unprompted review
Reply from hiya!
It's fantastic to hear that you're so happy with our service! Your satisfaction really speaks volumes about their commitment to their customers. If there's anything else you need or any other feedback you'd like to share, we are here for you!
Great service been with hiya for over 2…
Great service been with hiya for over 2 years now I have a tv system very gd customer service wish they had a bit few more items like then ps5 and more up date phones but over all gd company
December 12, 2024
Unprompted review
Reply from hiya!
It's wonderful to hear that you've had such a positive experience with ourselves. It sounds like our customer service has really stood out for you.
I understand wanting more variety in our product offerings, especially with popular items like the PS5 and the latest phones. Your feedback will be taken onboard. If there is anything else then please do not hesitate to reach out to us.
Amazing service by far would highly…
Amazing service by far would highly recommend to anyone, very reasonably pried. Also always helpful when you call up great reassurance too. Thank you to everyone at Hiya.
May 12, 2024
Unprompted review
Reply from hiya!
It sounds like our customer service team has truly exceeded your expectations! Your glowing recommendation speaks volumes about their commitment to customer satisfaction. It's wonderful to hear that they've been consistently helpful and reassuring whenever you've reached out. If there's anything else you need or any other feedback you'd like to share, we are here for you!
Reply from hiya!
It really sounds like our products has been a fantastic choice for you! It's always great to find a place that consistently delivers excellent service and support. If there's anything else you need or any other feedback you'd like to share, we are here for you!
Reply from hiya!
It sounds like our customer service team has consistently provided you with excellent service! It's always reassuring to have a company you can rely on without any issues. If there's anything else you need or any other feedback you'd like to share, we are here for you!
Perfect weekly payments no problems at…
Perfect weekly payments no problems at all very helpful customer service’s
December 10, 2024
Unprompted review
Reply from hiya!
That's wonderful to hear! It sounds like our customer service team has really made a positive impression on you. It's always great to find a company that you can trust and rely on. If there's anything else you need or any other feedback you'd like to share, we are here for you!
Excellent service
Excellent service, always there to help
Would recommend to friends and family
December 10, 2024
Unprompted review
Reply from hiya!
That's wonderful to hear! It sounds like our customer service team has really made a positive impression on you. It's always great to find a company that you can trust and rely on. If there's anything else you need or any other feedback you'd like to share, we are here for you!
Great company always helpful great…
Great company always helpful great communication and we have a TV of Hiya and my son who is 4 broke it by accident and next few days a new one was delivered this was 6 months ago never had an issue they are always happy to help
December 10, 2024
Unprompted review
Reply from hiya!
It sounds like you've had a fantastic experience with us! It's great to hear that our customer service team were so responsive and helpful, especially with replacing your TV so quickly. It's always reassuring to know that our company stands by their customers and provides excellent service. If there's anything else you need or any other feedback you'd like to share, we are here for you!
Good good good
December 10, 2024
Unprompted review
Reply from hiya!
It sounds like you're really happy with ourselves. It's great to hear such positive feedback. If there's anything else you need or any other feedback you'd like to share, we are here for you!
Reply from hiya!
We are happy to hear that customer service has really impressed you! Having a team that's both helpful and polite can make a huge difference in the overall experience. If there's anything else you need or any other feedback you'd like to share, we are here for you!
Good experience
Easy set up and handy app and excellent customer service
December 3, 2024
Unprompted review
Reply from hiya!
It sounds like we have really nailed the essentials! An easy setup, a handy app, and excellent customer service can make all the difference. It's great to hear that they've been so reliable and helpful for you. If there's anything else you need or any other feedback you'd like to share, we are here for you!
Been with hiya a while now and all I…
Been with hiya a while now and all I can say is they are brill, I know renting items isn't for everyone but Hiya were really great and super quick when I first joined them, I've had no issues at all with the products I have and if I've ever needed to call customer service they've been very helpful and very friendly, the app is great too and the payment section is very easy to follow, great company 5 stars
December 10, 2024
Unprompted review
Reply from hiya!
It's fantastic to hear that you've had such a positive experience with us! It sounds like the customer service and user-friendly app have really made a difference for you. Thanks for sharing your experience, if there's anything else you need or any other feedback you'd like to share, we are here for you!
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