I would agree with others about the post installation customer care being shockingly bad. I have tried multiple times over the years to get in touch with someone, most recently to change filters but n... See more
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I have been trying to get in touch with Sayr since October last year to have my unit serviced, with no success. I have called and emailed multiple times and no one ever gets back to me. My system is... See more
Terrible experience dealing with sayer. 1st the unit short circuit the power system just after 3years for both of my properties. 2nd, the technician came to took the whole unit away for repair and nev... See more
Sayr were brilliant, Their sales representative arrived early for our appointment, the installers arrived on time, the system was installed quickly with no mess left behind and made an immediate... See more
Company replied
Company details
Information provided by various external sources
The SAYR Ventilation: System uses a highly effective yet very simple ‘positive pressure’ process of using drier and often warmer air to flush out existing stale damp polluted air inside the home.
Contact info
Unit J, 20 Cain Rd, 1061, Auckland, New Zealand
- 0800 729748
- office@sayr.co.nz
- sayr.co.nz
2.4
Poor
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great service from my first call …
Great service from my first call requesting a quotation to the final installation and follow up call from Sayr to ensure I was completely happy with the product and service, which on all accounts I am.
April 5, 2017
Unprompted review
Reply from SAYR
Hi Pat,
We aim to please. Glad you are very happy.
Regards
Team at SAYR
Very good just Ventilation produced …
Very good just Ventilation produced musty smell afterward and wrong address was entered into Q card details which meant card was sent to wrong address.
April 5, 2017
Unprompted review
Reply from SAYR
Hi Jesse,
Thanks for the feedback. Glad to hear the musty smell has gone from the roof cavity that the system has settled in and is working well.
Regards
Team at SAYR
The installation was done in a timely …
The installation was done in a timely fashion and so far we are satisfied with the heat recovery system. We had LED down lights installed at the same time and have one faulty one that blinks when switched on. I have asked through your salesman Theo Naus to action some one to have alook at it . To date I have not had a response.
April 5, 2017
Unprompted review
Reply from SAYR
Hi Darryll,
Thanks for the feedback. Great to hear the LED unit is now up and working. If there is anything else we can help with please let us know.
Kindest regards
Team at SAYR
Excellent company to deal with
Excellent company to deal with. Professionally installed and set up. Very pleased with the result.
April 5, 2017
Unprompted review
Reply from SAYR
Hi Jeff,
Thanks for the great feedback.
If we can help with anything else, please let us know.
Regards
Team at SAYR
Fantastic service and great system
Fantastic service and great system, we had spoken to a number of companies before going ahead and Sayr were hands done the best, a friend recommended them and now I have no issues recommending Sayr to others.
Theo and the Team are brilliant
April 5, 2017
Unprompted review
Reply from SAYR
Hi Paul,
Thanks for the great review...you are going to make us blush.
We have a saying in our office "We are not happy, until you are happy"
So we are very happy you're happy!
Kindest regards
Team at SAYR
Great service good back up service for …
Great service good back up service for if required. Love the product
April 5, 2017
Unprompted review
Reply from SAYR
Hi Denise,
Thanks for the great feedback. We are always here to help.
Regards
Team at SAYR
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