Lovely products - bought a couple of bowl & plate sets. Wanted to swap a colour once one set arrived and when contacting Sazy, Jermaine was super helpful and sorted things out seamlessly, which was gr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was so impressed! I hadn't really heard of Sazy but really liked their dining chairs when they popped up on a search - and they were a great price. My expectations weren't that high so when they a... See more
Company replied
Nice variety of things - to be honest we only managed to get those that were in discount as otherwise everything is expensive. They came well wrapped and made a good impression when some of them were... See more
Company replied
There were a couple of cushions missing from my order. I messaged on email and they were sent for next day delivery, thank you at Sazy for sorting so quickly. Cushions are fantastic quality. We ar... See more
Company replied
Company details
Written by the company
At Sazy, we believe every home tells a story. Based in London, we offer timeless, high-quality furniture and home accessories inspired by global designs. Whether you're furnishing a family room, bedroom, or dining space, our collections blend style, sustainability, and practicality. Our commitment to sustainability is reflected in many of our products, crafted with eco-friendly materials and thoughtful production methods. We also prioritise craftsmanship, partnering with artisans and trusted suppliers to ensure durability and quality. What makes Sazy different? We strive to make luxury accessible with fair pricing and a focus on exceptional service. Customers value our reliable delivery and dedicated support team, ensuring a seamless shopping experience. Discover furniture and accessories that bring character to your home at Sazy.com. From standout dining tables to decorative accents, every piece is curated to help you express your style. Let Sazy inspire your next project, where sustainability meets design.
Contact info
27 Old Street, EC1V 9HL, London, United Kingdom
- +44020 3161 1308
- hello@sazy.com
- sazy.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely items!
Lovely items!
Stunning tubular lamps in a set of three. Great value, packaged well and delivered in speedy time.
September 8, 2025
Reply from sazy.com
Good morning Rogue,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
I was so impressed
I was so impressed! I hadn't really heard of Sazy but really liked their dining chairs when they popped up on a search - and they were a great price. My expectations weren't that high so when they arrived I was really surprised. The quality of the chairs is excellent, the colour is perfect and they're so comfortable. Delivery was super quick and informative too. I just wish they had more items on their website. Sorry Sazy for my first impression of you, but you far exceeded my expectations!
September 9, 2025
Reply from sazy.com
Good evening Customer DC,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Generally good service,but one of my…
Generally good service,but one of my items came in different colour than I have ordered, but I keep it as too much trouble for me to return or replace it, I have accepted different colour. Items well packed and quick delivery.
September 8, 2025
Reply from sazy.com
Good evening Kat K,
Thank you for taking the time to leave a 4-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Lovely bench
August 28, 2025
Reply from sazy.com
Good evening Joseph,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Such a stunning product
Such a stunning product, I’m over the moon with it. The price is so reasonable for the exceptional quality
August 28, 2025
Reply from sazy.com
Good evening Beverley,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
The bench is solid
The bench is solid . The delivery team were great, very helpful
September 4, 2025
Reply from sazy.com
Good afternoon I N Davies,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Very poor service!
UPDATE: I have received the product (rug) Very pleased with its quality. But the delivery company provided very poor service. Sazy asked for further information. I explained exactly what happened with delivery in my review below.
I have yet to receive my order. Sazy works with the worst delivery company (AITHD). They sent me a time slot the day before my delivery, and I stayed at home the whole day (did not leave the house for a second). I kept receiving message of delayed delivery. Then, the delivery guy called saying he would arrive in 25 minutes. I said I was at home all day and I would be waiting for him. Shortly after that, I receive a message, while at home, saying that the delivery had been attempted and I missed my delivery!!
They did not ring my flat number at all! I then called customer service within a minute of receiving the message. They said the only thing they could do was to re-book the delivery. They re-booked for 48 hours later. I stayed at home all day and kept receiving messages that were delayed. They never showed up again! This is very frustrating, because I had organised myself in advance to work from home twice already. Really poor service. Products may be ok, but it doesn't mean much if their partners have poor service. I would encourage you to go elsewhere, unfortunately.
September 10, 2025
Unprompted review
Reply from sazy.com
Good morning Bethania,
Thank you for taking the time to leave us a review. I’m really sorry to hear that your experience didn’t fully meet your expectations.
We’d love the chance to understand a little more about what went wrong, as we haven’t received any direct communication regarding your delivery experience with our delivery partner.
If you could kindly send an email to hello@sazy.com, our team will be more than happy to look into this and see how we can put things right.
Your feedback is very important to us, and we’d like the opportunity to turn your experience into a more positive one.
Kind regards,
Jermaine
Customer Experience Team
Reply from sazy.com
Good morning Hilo,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Reply from sazy.com
Good afternoon Janet,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Reply from sazy.com
Good afternoon Dom,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
I have ordered a few times now from…
I have ordered a few times now from Sazy. I'm very impressed thus far with the quality, price and delivery of all my purchases. Items are exactly as pictured and described. Will continue to use them and recommend that you give them a try. You won't be disappointed. Thanks, Sazy. Keep it up!
September 1, 2025
Reply from sazy.com
Good morning Simone,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Super cool home products
Super cool home products, detailed specifications on each product, so you know exactly what you’re buying + fast delivery, eco conscious packaging… perfect online shopping experience. I will keep coming back!
August 28, 2025
Reply from sazy.com
Good morning Hott,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Reply from sazy.com
Good afternoon Rebecca,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Love!
Absolutely love my chair, smooth delivery and great communication prior to arrival ♥️
August 19, 2025
Reply from sazy.com
Good afternoon Charlotte,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Reply from sazy.com
Good morning Gilli,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Lovely items at a good price
Lovely items at a good price. Speedy delivery and well packed with recyclable packaging.
August 20, 2025
Reply from sazy.com
Good morning Susan,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
The shelving unit is great however some…
The shelving unit is great however some of the brackets on the sides don't fit the shelves properly, so I've had to leave some screws out. Otherwise, it would've been perfect. It arrived on time, well packaged and looked exactly as advertised.
August 13, 2025
Reply from sazy.com
Good morning TK,
Thank you for taking the time to leave us a review. I’m really sorry to hear that your experience didn’t fully meet your expectations.
We’d love the chance to understand a little more about what went wrong, as we haven’t received any direct communication regarding the shelving unit you ordered.
If you could kindly send an email to hello@sazy.com, including photos, our team will be more than happy to look into this and see how we can put things right.
Your feedback is very important to us, and we’d like the opportunity to turn your experience into a more positive one.
Kind regards,
Jermaine
Customer Experience Team
I really love my rattan coffee and side tables
I really love my rattan coffee and side tables and the wool blanket as well! It arrived on time and without hassle as well. Just perfect for my taste. If I can only buy more of these.
The quality is superb and I hope they continue to support Philippine made products as these are top tier tables I've ever bought in the UK!
August 12, 2025
Reply from sazy.com
Good morning Ralph,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Great product
Great product. Exceeded expectations. Very well packed and prompt delivery.
5 Star.
August 12, 2025
Reply from sazy.com
Good afternoon Steve P,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
Great website and great products
Great website and great products. Very pleased. Bought in sale cushions (6) and bench.
August 18, 2025
Reply from sazy.com
Good morning Amanda,
Thank you for taking the time to leave a 5-star review. Your kind words and effort are greatly appreciated. We are thrilled to hear that you are satisfied with your order and our service.
We strive to provide exceptional experiences for our customers, and it is always rewarding to receive positive feedback. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are here to help.
Once again, thank you for your support and we hope you continue to enjoy your order.
Kind regards,
Jermaine
Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.