The process for applying was difficult. Then there was a long pause over a week where There was no communication. The customer service members is great, though. MEGJ~
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Review summary
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What people talk about most
Reviews shaping this summary
Our agent Kenderlly was amazing! She answered all our questions. She was patient and thorough. She checked in to make sure everything was going smoothly. The examiner that came to our home made things... See more
Company replied
Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... See more
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Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... See more
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Company details
- Term Life Insurance Provider Company
- also in
- Income Protection Insurance Company
- Life Insurance Agency
- Personal Insurance Company
About SBLI
Written by the company
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contact info
1 Linscott Road, 01801, Woburn, United States
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4.3
Excellent
2K reviews
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My sales person was very helpful at…
My sales person was very helpful at every step of the way.
July 9, 2026
Reply from SBLI
We're delighted to hear our salesperson provided such helpful assistance throughout your experience. We appreciate your kind words!
SBLI Made the Process Easy
The process was straightforward from start to finish. Any questions I had were answered promptly. It made buying life insurance easier than I thought.
July 16, 2026
Reply from SBLI
We are so glad to hear that our process was straightforward and that we could make buying life insurance easier for you. We appreciate your kind words!
I have had SBLI for quite awhile
I have had SBLI for quite awhile. I contacted them as my 30yr term policy is coming up on expiration. It was a very easy process via phone and then an exam.
July 21, 2026
Reply from SBLI
We're so happy to hear that your experience with us, especially regarding your term policy, was easy and positive. We appreciate you sharing your feedback!
Reply from SBLI
We are so pleased to hear that our team provided you with a kind and professional experience. We truly appreciate your feedback!
It took 3 months to get approved. That was a long time.
It took 3 months to get approved. I thought that was kind of long
July 3, 2026
Reply from SBLI
Thank you for sharing your feedback. We’re truly sorry your experience left you feeling this way. That’s never our intention.
After reviewing your application, we can confirm your policy was issued and is in premium status. It appears there was information that was required to be reviewed during the underwriting process.
Our goal at SBLI is to make the application process as straightforward as possible while treating every applicant with fairness, respect, and care.
Our Customer Service team is available by email at customerservice@sbli.com or call 800-694-7254 and we'd be happy to assist with any questions.
Reply from SBLI
Thank you for your review! We're glad to hear you had a positive experience and found our team to be professional. We appreciate your feedback and thank you for choosing SBLI.
My financial advisor suggested SBLI for…
My financial advisor recommended SBLI for my personal life insurance needs, and I'm very glad I took that advice. The entire process was simple, straightforward, and completed in just one month from application to approval.
The professionalism and responsiveness of the SBLI team were a breath of fresh air, especially after I had withdrawn a previous application with Banner Life. That experience was filled with delays, repeated requests for information, and having to answer the same questions multiple times, which became very frustrating.
Choosing SBLI was the right decision, and I couldn't be happier with my experience. I'll definitely be sharing my positive feedback with my financial advisor and would highly recommend SBLI to anyone looking for a smooth, professional life insurance application process.
July 8, 2026
Reply from SBLI
We are so pleased to hear that your financial advisor's recommendation led you to such a positive experience with us. It's wonderful to know that our application process was simple, straightforward, and completed efficiently for your personal life insurance needs. We truly value your kind words about our team's professionalism and responsiveness, especially after your previous frustrating experience elsewhere. We are delighted that choosing us was the right decision and that you are happy with your experience. Thank you for sharing your positive feedback and for highly recommending our services.
when I chose to purchase more life…
when I chose to purchase more life insurance coverage on June 15,2026 and I was given all the information through advertisements sent to my home explaining the extra coverage that was provided to me and the extra cost. To apply for this coverage was easy and quick. It was a very pleasurable experience.
June 27, 2026
Reply from SBLI
We are so pleased to hear that our advertisements provided clear information about the extra coverage and costs, and that the application process was easy and quick for you. We truly appreciate your positive feedback and are glad we could make this a pleasurable experience.
Personal attention by our sales rep
Personal attention by our sales rep, listend to our needs and was very caring and communicative. SBLI made it easy to update our life insurance.
June 30, 2026
Reply from SBLI
We're so glad to hear our sales representative provided such caring and communicative personal attention. It's wonderful that we made updating your life insurance easy. Thank you for your kind words!
Everyone I had contact with was polite…
Everyone I had contact with was polite , professional , and were clear about what they were asking me.
May 2, 2026
Reply from SBLI
We're glad to hear you had a positive experience with our team. Thank you for sharing.
Reply from SBLI
We are so happy to hear that our representative was very informative. We appreciate your positive feedback!
Good
My experience was great because is reasonable and good coverage for me and my family.
June 27, 2026
Reply from SBLI
We're so happy to hear that our coverage meets your family's needs and provides great value. Thank you for your wonderful feedback!
Quick and easy process for life…
Quick and easy process for life insurance that didn’t break the bank.
June 27, 2026
Reply from SBLI
We're so glad you found our life insurance process both quick and affordable! Thank you for sharing your positive experience.
The process for applying was difficult
The process for applying was difficult. Then there was a long pause over a week where There was no communication. The customer service members is great, though. MEGJ~
June 26, 2026
Reply from SBLI
We appreciate your feedback regarding the application process. We're glad our customer service was helpful.
From opening conversation to the finish…
From opening conversation to the finish your team made the process work.
June 12, 2026
Reply from SBLI
We are so glad our team made the process work smoothly for you. Thank you for your kind words.
Great rates and customer service
The process was so painless and the representative I spoke with was amazing. Didn’t try to up sell, straightforward and kind. It went quick and they are much better priced than other companies.
June 1, 2026
Reply from SBLI
We are so happy to hear that your experience was painless and efficient. We appreciate your kind words about our representative and pricing. Thank you for this wonderful feedback!
The nurse you sent did not give me all…
The nurse you sent did not give me all of my information. I did not receive the code to ckeck my yest results. I am dissapointed in that.
June 16, 2026
Reply from SBLI
We apologize for the frustration you experienced during your insurance examination. Our expectation is that applicants receive clear information regarding all aspects of the examination process, including how to obtain copies of any laboratory results generated as part of the underwriting process.
We have shared your feedback with our examination vendor and requested that they review this matter with the examiner involved. We expect our vendors and their representatives to provide applicants with accurate and complete information and to deliver a positive customer experience.
Please note that we have mailed you a copy directly of your laboratory results. We thank you for applying to SBLI.
As a Former leader with SBLi helping…
As a Former leader with SBLi helping people nationwide as a seasoned professional Insurance advisor for over 30 years I can testify SBLI has a great reputation and exceptional Product line to help protect Families and highly recommend this Insurance Company Nationwide! To get a policy with SBLi is the best decision for an individual whether your 18 yrs old to 75 I Highly recommend this company to protect your loved ones !
June 12, 2026
Unprompted review
Reply from SBLI
Thank you for your kind words and for sharing your experience with SBLI.
We truly appreciate your recognition of our commitment to helping individuals and families protect what matters most. It's especially meaningful to hear feedback from someone with extensive experience in the insurance industry.
Thank you for your support and recommendation.
SBLI Insurance Agent Jeffrey Taylor Scam/Fraud
On June 8, 2026 SBLI Insurance Agent Jeffrey Taylor authorized an automatic premium withdrawal from my Bank account without my approval. I never authorized the withdrawal. I was never given an insurance policy. I did not receive an insurance policy to review. I never signed an insurance policy. On June 4, 2026, SBLI Insurance Agent Jeffrey Taylor called to tell me that a $300,000/10 yr term life insurance policy I applied for was approved by SBLI Underwriters. SBLI Insurance Agent Jeffrey Taylor lied to me. I was only approved for $250,000/ten yr term.
SBLI Insurance Agent Jeffrey Taylor told me I had a 10 day window to accept the Policy. SBLI Insurance Agent Jeffrey Taylor took it upon himself to approve the policy for me and submit the automatic withdrawal from my bank. He never gave me the 10 day window to accept the policy. I will seek Legal action against the SBLI Insurance Company and Insurance Agent Jeffrey Taylor.
----To the AMERICAN PUBLIC: BEWARE of the SBLI Insurance Company and its Insurance Agents. DO NOT give them your SS #, Bank Routing # and Bank account #. I never thought SBLI was capable of doing this to anyone. I had complete faith/trust in them. SBLI Insurance Agent Jeffrey Taylor needs to be investigated and fired.
Juan Rodriguez
Department of Homeland Security
U.S. Customs and Border Protection
June 8, 2026
Unprompted review
Reply from SBLI
Mr. Rodriguez,
We take concerns regarding policy issuance and premium payments seriously. Consequently, we promptly contacted you and processed your requested policy surrender with a full refund of all premium payments. A refund check was issued and mailed to you.
We understand that you also referenced transaction fees. If you would like reimbursement for those fees, please continue working directly with our team and provide the applicable details so that we may review them.
We strive to provide a positive experience for every customer, and we regret that your experience did not meet those expectations. If you have any additional questions, please continue working directly with our team so we can assist you further.
Sincerely,
SBLI Customer Service
Reply from SBLI
Thank you for sharing your feedback! Happy to hear it was an easy process.
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